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January 2024 by Iralis Diaz
Staff is very helpful and attentive
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October 2023 by Thomas
Just went on line to find break pads for a 2011 Cadillac CTS 4 & nothing came up for it. What kind of parts store doesn't carry all parts for a car .Duhhh.
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September 2023 by G Wize
Anthony is the best helped me so much when west Hartford screwed up bad!!!
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September 2023 by K Lap
I go to this NAPA on a regular basis, and I've been going here for decades.I am an ASE Master Technician and have had several area shops employ me and they used this store as their primary parts supply source. Not to mention that I live less than a mile from here.Recently, I had a minor issue. Long story short, I sent NAPA an email and then received a call from the manager, Crystal. I found her to be very helpful.Employees like her and Juan (whom I have dealt with several times recently while purchasing parts here on weekends) are part of why I continue to frequent this company. They understand the value of providing professional service and their actions show they value their customers.I know sometimes there are cheaper options out there, but I prefer to deal with NAPA parts professionals.What separates these guys from the other local stores?They stand behind the parts they sell. Sometimes there may be a quality issue with a part... It happens. I try to buy the better, higher quality items. They do cost a bit more, however, in the end, but I believe it is worth paying a little extra to do the job right the first time.It is a Major project getting rid of waste oil. I don't think they are prepared to take waste oil to this day, which is awful, since I buy so much oil from NAPA... Unfortunately, this has been an ongoing issue for years.Apparently, NAPA is no longer selling NAPA conventional oil, only a synthetic blend. Yet, another disappointment.I'm starting to like this place less and less - but there are still auto parts stores I actually dislike. I do still like NAPA.I do believe they should be a little better than what they have been.
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August 2023 by Ewa Ewa
Not willing to help a customer. Was looking to get a trailer hitch ans get it installed, called the store 3 times. The first time I called right after they opened, one man put me on hold, after a few mins someone else picked up, put me on hold again. I hung up cause I dont have all day to wait for them to play tag. Called again an hour later same thinf happened. If youre not willing to serve your customers then you don't deserve them. Autozone might have higher prices but its well worth their excellent service. ?
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July 2023 by Dayana Saez
People who work here are great ☺️
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July 2023 by Dayana De Habana - Topic
People who work here are great ☺️
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April 2023 by Joe Arias
OMG! The customer service skills of Crystal are Amazing . I walked in while she was on the phone took my order and helped another customer. I am in the service industry and when I see this kind of professionalism I truly respect it. Amazed!!!
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April 2023 by Huba Lider
Very knowlegable staff, whatever you need for a car they propably have it.
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March 2023 by Elaine Andrews
Very excellent & knowledgeable staff. SO glad I went there. They knew exactly what I needed.
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March 2023 by Hank R.
3.14.23I stopped here a few days ago just before the weekend on Friday. The man with gray hair at the counter who helped me out was super helpful and an all out great guy. We chatted things up for a while as he helped me find the correct bulbs i was looking for. We sort of spoke in length for quite a while. Thankfully there wasn't anyone else there who needed assistance. This guy is a teacher here in town at one of the local schools. Some of his stories were great. His customer service is stellar and he shows that he really cares to help you out where needed. I could speak volumes on how over the top this guy is. The service you receive here at Napa with this guy especially is to notch. They get it and they do it right compared to the other auto parts chain stores. Most of the workers don't seem to care at other chain auto parts stores as much as the employees at the Napa Auto parts do. The store itself is a well lit bright lights store. Easy to locate what you're looking for. They have their own private parking lot with plenty of spaces. Five stars for continuing to do it right and help your customers on a consistent basis. Keep up the great work you do.
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January 2023 by Xero Solutions (Xero)
It's A Place With Car Parts That Go Threw A Slightly Better QC Process Than The Other Discount New Parts Venders. With 2020+ QC Being A Plague On Our Cars This Is A Better Line Of Hope VS the Big 3
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January 2023 by Holy Shmoe
Always a good experience. Helpful staff
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December 2022 by Denofvipers
Excellent service, friendly staff, I was surprised how items have gone up so much in price. I had a slow leak in a tire, a can of Fix A Flat cost $15! Times have changed
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August 2022 by Andrej Dukalev
The folks who work at this NAPA are extremely patient, nice and knowledgeable.
