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March 2024 by Sue Lap
With regards to the inpatient program, use extreme caution before deciding to send your child there. Inappropriate restraints. Use of papoose board when conducting extended restraints (multiple hours). Lack of enrichment.
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January 2024 by Larissa Klymenko
I am the parent of a child with autism. Had a terrible experience with the Autism Inpatient Unit, Would not recommend, and will never send my son there again. The hospital did not follow their own protocols. I was not informed when certain medications were given, Complained over 3 times before we started to receive the information. Some staff were good, but others were on their cell phones continuously while they were supposed to be supervising the patients. Even personal hygiene of patients was ignored. And I agree with others who have posted here about medications being given. We were also threatened to have our child discharged immediately if we did not comply with what was prescribed. We had at that point only asked for more information. People with developmental delays are vulnerable. Our children are not "less than". They deserve the same quality of care and respect as other patients. If you feel it necessary, do not simply leave a bad review. You can make a complaint to the Connecticut Department of Public Health. If experience was egregious enough, get legal counsel about the matter. Report adverse medication events to the FDA. You can as an individual.And you can always question medications. "Has this medication been approved by the FDA for this particular use, and for this population. If not, why is it being prescribed off-label? What are the potential side effects and how serious are they on the individual's overall health?" You have a right to question and get another opinion. Do your own research.
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January 2024 by Dorene Zacher
Autism was winning the war. My beautiful son no longer had the ability to fight. When he was admitted into the Hospital For Special Care the staff fought for my son, helped my son, and treated my son with respect and love. They helped Max to win this battle and find his strength again. Autism still tries to take over my son, but with the proper medication and coping skills he learned while in treatment, today was a good day. We live day to day. Greatful for what we have and we learn something new each and everyday. To the staff, thank you from the bottom of my heart for being there for Max and allowing him to grow in all areas of his life. You will always be considered part of my family.
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January 2024 by Kenny Legan
This place is a joke. Firstly, it takes 10 calls to get someone on the phone from the doctor’s office. They also bill you a $400 facility fee just for stepping in the door. A 45 minute therapy session was $775 which is obviously absurd. There is a program my insurance provides which could lessen the cost but they refuse to fix it and keep sending me in a circle of no-help. Nobody seems to know how to do their job. Avoid this place at all costs (pun intended).
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December 2023 by Nicole Hill
The Autism Inpatient Unit team was amazing, I can’t say enough about the staff and clinical team! Our treatment team was incredible, transparent and always in communication. This facility gave me my child back, my child is now able to live their best life!
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December 2023 by Gloribel Torres
Worst place I've ever work in. They never have enough staff you're always working short and they don't seem to care. Management please there a joke. I've never been happier since leaving that job no stress no burnout. Do yourself a favor don't work here there's better places.
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December 2023 by Jose Colon
I think the hospital is a joke they want to release my son and he is doing a lot of self harm and that is why he went in there for how do you send a child home
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November 2023 by Cherisse Harris
Abandonment of care. The hospital director of autism was caring (if you can even call it that) for my son for over a year and discharged him as patient even when he knew the severity of his behavior. Minhas was angry because we wouldn't try an controversial medicine that had a lot of side effects. He said he wouldn't be my son's doctor anymore, but that he would provide referrals. He promised this, but never did and wouldn't respond to calls or emails. This man doesn't care about his patients. He knows there are few doctors in CT who can help children with autism, and treats Medicaid patients with disgust. Thanks Hospital for Special Care.
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November 2023 by Jovahnna Melendez
My son has been in the hospital for a long time with the therapies in general DR. Pelagano and Dr. Heydi are incredible with my son. Nashe and Lauren too.. but in the PHP program they are horrible. They don't have proper communication with their parents and they get upset if you ask. Dr. Gaby is very rude and disrespectful. The drMihnas is aggressive to parents if you don't accept what he wants and put in dude the work of other colleagues they even make comments out of place discrediting the work as parents. My son went for speech therapies and they talked about the program so that he would take different therapies at the same time. They never explained to me that if I refused to medicate him, they would take him out of his speech therapy. In my case they treated me badly just for refusing to medicate my son when they did not give me a valid reason for the medication and it was not the first time they medicated it the first time it did not work only had side effects they do not even take into account the evaluation of other colleagues and they talked about my son's case at the entrance in front of other parents they even denied me to talk to the social worker. They told me lies that the company did not extend the trial of the Acc device that I confirmed by calling the company which said that the hospital never submitted my son's documents. They took him out of the program and removed him as punishment for refusing to medicate him. I felt harassed by them and discriminated against. They don't respect the HIPAAlaw at all. They refuse to show me the classroom and talk about technique that they use in this programs
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October 2023 by Kari H
So grateful for HSC. They are so so busy helping people heal and yet they have been kind, compassionate and professional. Thank you!
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September 2023 by Lorraine J
HORRIBLE experience with Elisabeth O'Dell in speech "therapy". There was an atmosphere of disrespect, disdain and an offensive nature towards us. The hospital made an apology for O'Dell's HIPAA violation and deleted some of O'Dell's stigmatizing and utterly bizarre writing in our loved one's medical records, after the Office of Civil Rights complaint. However, Cheryl Rowe, the director of outpatient said that what O'Dell did was "standard" practice, which is FRIGHTENING. However, we had two good therapists with Kim and Amanda, but in my opinion, two rotten apples spoiled the whole bunch. We won't be returning nor donating any money here.
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August 2023 by alexi angel
HORRIBLE experience with Elisabeth O'Dell in speech, and then Cheryl Rowe, the director, added insult to injury by calling it acceptable and "standard practice". O'Dell wrote a lot of despicable disgusting comments in our loved one's medical records, violated HIPAA rights, and belittled our loved one and us. Dangerous and frightening. STAY AWAY from the outpatient dept. There's a MEAN STREAK. However, Kim in AAC and Amanda in PT were great. Unfortunately, the director Rowe is not someone I'd trust. The hospital made an apology and deleted some of Elisabeth O'Dell's offensive comments. But we won't be returning nor donating any money here.
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May 2023 by Chris Pirozzi
I can honestly see why the ratings for this place is below average. Dr. Mubbashar is unprofessional and has a nasty attitude towards patients families. He prescribes the harshest medication’s turning your loved ones into zombies. His patients are just numbers and dollar signs to him. He doesn’t follow up with his patients because he doesn’t care. If you have a family member or a friend and you really care about that person then please don’t send them to this place. There is a higher chance that they will come out worse then they were before they went in. This place really should be shut down and Dr. Mubbashar should lose his license to practice.
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February 2023 by M. Sophie Emilsson
I spent 2.5 months in MRU and then 1 month in TRU right after. MRU is great, TRU is terrible. I had the same PT (Dave), OT (Krista), care manager (Ann), and social worker (Lauren) the whole time, and all of them are fantastic!MRU:Great single room (I needed one for health reasons), big window, private bathroom with shower. Overall good staff, decent food, good care. Great staff: Veronica (RN), Katelyn (LPN), Marianna (RN), Greta, Clarissa, and Kiomary (CNAs). Lots of other good/decent staff. Bad staff were Dolores and Monika (CNAs).TRU:Chipping paint everywhere, room too small to keep my wheelchair in, ancient call bell system, ridiculously long staff response times, frequent late meds, lots of food mistakes (sometimes completely wrong meal), many rude and/or incompetent staff. Patients on this unit are not allowed to use the rehab (MRU) gym unless it’s after normal therapy hours, but they have no gym or other alternative! Great staff were Cathy (RN), Monique (LPN), Luz, and Steven (CNAs). Lots of mediocre to bad staff, but the worst was Jaime (CNA). One of the head nurses told me directly that he does a bad job on purpose hoping that you’ll complain and someone else will have to do his work, and two CNAs that visited me from MRU said that they knew him to be bad when I told them about my experience!!!
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January 2023 by marty sheehy
I couldnt ask for a better place ❤?the entire staff was phenomenal!!during my stay i consider them my extended family
