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June 2023 by Michael P.
I had to bring my car in because it failed emissions. Failure to read it said. I went to Gallo because it was close to my home. I brought the car in at 9am on a Monday. Dave who assume is the owner asked me to be patient as it could take some time to figure out what was wrong. I waited till 4:30pm then called as I thought it was getting close to closing time. Dave told me they couldn't get to my car because of a police investigation on another car. When did he think he was going to tell me he couldn't get to my car. Had I known earlier I could have picked up my car an ran errands I needed to get done. And brought the car back in on Tuesday. Anyway Tuesday rolled around and got a call from Dave around 12:30 pm saying he something to the effect he didn't want to deal with repairing my car. Now that a day and a half was a waste of my time, I was furious and I told him so. I said I would be down for my car and would pay what I owed him. He said there would be no charge. I went to pick up the car and told the woman in the office that now that you have wasted a day and a half of my time to tell Dave I don't think he didn't want to deal with my car but that he had no clue on how to fix the car, he didn't know how! As I left I slammed the door, yes still furiou, she came out and had the nerve to threaten me with the police for slamming the door. This was the most unprofessional place I have ever taken my car for repairs. And the first time I have been refused service. These people are rude, unprofessional and uncaring. I seem to remember also going here when I was quite younger for car repairs and it didn't work out then either. I don't recommend taking you car here for any reason. They seem to forget what goes around comes around! And Karma is a b...! Have a nice day Dave and lady!
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March 2023 by Ali Sh
Unprofessional and Rude
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November 2022 by Victoria D.
My food truck is old and needs work. It ended up being towed to Gallo's, who actually works on trucks. It has been worked on a few times and I am happy with his work and feel the pricing is fair. The owner has found ways to do the work properly, keeping the cost as low as he can. I am happy to return there any time the truck is in need of repair.
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March 2022 by Glitter
My review may say 1 Star but that's because I can't give them a NEGATIVE 5 Stars. They were terrible! The guy that showed up on scene to my husband's accident was very rude to me. He also put all the garbage from the accident in our car! My husband was furious! When my husband went to get our things from our car the woman there was nasty to him. She told him she wanted him to sign some kind of paperwork before he took anything from the car because she wanted to get paid. Well so do we! She was offended when my husband said he needed to talk to our lawyer before signing anything. It was actually turning into an argument. They were a nightmare! They were totally unprofessional from beginning to end.
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February 2022 by hannibal ten
Mr Gallo, a bit gruff as always. But his demeanor exemplifies their work. No extensive conversation, no inflated pricing. Gallo auto is a small hometown business you can trust.
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December 2021 by Cole R.
Words can't describe how awful this experience was. I recently bought a car from South Street auto sales next door to Gallo and asked if Gallo could have someone do a pre-purchase inspection of the car I wanted to buy. After paying them $108 to drive it/put it on a lift to inspect the underside/ and run a diagnostic they got back to me and said "it's a 17-year-old car but overall its drives and handles well. Some cosmetic things but nothing serious" When I asked them about the rear suspension (a common and expensive problem with the car) they said it was brand new and the air suspension was clearly recently replaced when asked if it was safe to drive 1,400 miles back home they said "absolutely". So I pulled the trigger, put a deposit down, flew one way, and picked it up. Initially, I drove it and it felt a little rough but I assumed it would just need tires. Took it to my private mechanic back home and he said it was a miracle I made it back safe as the ENTIRE suspension was busted amongst a few other things. The bill? over $4,600 (and that wasn't even the dealer quoting). Almost as much as I bought the car for. When I called to let them know the lady on the phone was rude and had the audacity to say "well you live and you learn." I PAID YOU FOR A SERVICE THAT YOU DIDN'T PROPERLY DO, but hey that's my fault. I guess you live and you learn to trust Gallo auto for overlooking something my mechanic said "was an obvious problem." The only good thing I can say is that after I asked them multiple times they finally refunded the diagnostic fee. Attached is the statement from my mechanic for proof.
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September 2021 by Roberto Diaz
Very professional and great coste best guys to call in a pinch. Matt Gallo is very accommodating .
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September 2021 by Robert Carrier
I had some body work done on my car while on a tight schedule. Not only did they complete the job expeditiously, but the quality of repairs were far better than I ever could have expected. Highly recommend using their services from major repairs to minor fixes. Very happy with the results.Services: Body & Trim
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September 2021 by Mary Lewis
I recently had issues with my A/C in my car and they took me in right away. I have been going to Gallo Auto for years and they are the most reliable, honest, and trustworthy auto mechanics around. I have always had pleasant experiences with them they go above and beyond to take care of you!Service: A/C installation & repair
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September 2021 by Jahaira C.
The guy who picked up my car was very nice, but speaking to the guy over the phone to get information on my car, he was very rude and unprofessional. Never again. People tend to forget that you need other people as much as people need you in order to have a successful business.Service: Car towing
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March 2021 by Alice T.
If you want an honest repair shop this is your place. Their body work and paint work is absolutely TOP NOTCH. If you happen to have an accident and are going through insurance they will fight to make sure they insurance companies don't low ball you or try to give you crappy aftermarket parts. 10/10
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November 2020 by Jay Garcia
First time I've ever used them and I would definitely recommend
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July 2020 by Spencer Karoll
David and Matt are skilled mechanics , painters and metal fabricators that can work on anything new or old. From vintage muscle cars to late model diesels , when I’m in the shop you can see people trust them with anything and everything . Hard to find these days . Much recommended.
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March 2020 by Ben Leiss
I highly recommend this place. Great service whether you need a tow or repair, or in my case both. Very quick too. I got my car back the same day.
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January 2020 by June Taraschuk
Knowledgeable honest mechanics
