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March 2024 by Craig Rieman
Great prices
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October 2023 by Ronnie M.
First of all, this rating is for the Costco Optical at this location, not for the rest of Costco, which I would easily give 4 stars. As I see no place to review the optical area individually I am doing it here for anyone that might be interested. I have been buying glasses at several different places, including Target, Lens Crafters and BJS over the past few decades so I know what to expect. Let's just say my experience here has been less than satisfactory but not because of the product or its quality, but because of the service. First of all, the opticians here are not the most helpful or friendly. When I came in with a prescription they balked at using it in one of their frames because it was just over a year old. Now I know that there are rules about needing a new prescription after 2 years in most places, but ONE YEAR? That's because they don't like it that you're not using their optician. OK, you expect that at a high priced optician's office, but not at Costco. I finally prevailed, though, because that was ridiculous.Then there was the demeanor of the opticians. They are mostly brusque, dismissive, and need a short course in customer service. And I don't even expect that much from them, to be honest. That and their ability to fit your frames to your face so they don't bend out of shape is less than satisfactory. When my glasses completely bend out of shape every 3 months, it's not me, it's them. I have other glasses from other stores and their opticians know what they're doing. And I know it's not the glasses either, because I finally got tired of taking them back to Costco every few months and begged my friends next door at Target to do it for me, which they did so gladly. Once they did it the same glasses never needed any readjustment.I have no problem with the frames or the lenses themselves. The product is fine, it's the staff that I don't love. And I've never even had an eye exam there either so I can't comment on that, but given my experience so far I don't think I'd go there for that in the future. Their prices may be great, but if I time things right at their competition I can come close or do even better.
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August 2023 by Oguz Apo
As a person with mobility limitations, it is the best gas station. The staff is always friendly. Mike is great.
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June 2023 by P Unger
It is gas. It is cheaper than the others. No frills. Must be a Costco member to use the pumps.
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May 2023 by Tony R
Clean, organized, Always helpful attendees, Always the lower price around, top tier fuel. Can't go wrong with Costco.
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February 2023 by Ed Murphy
Conveniently located, Costco is frequently our go to shopping location. Costco gas is almost always less than surrounding locations, so combined with great value items in the store, the trip pays off if we need to fill up. People ask us why we belong to Costco, since there's just the two of us: how much TP can you guys use, they ask. Honestly, we don't buy a lot of bulk items, but we've booked a cruise, vacations, and have bought three cars through Costco, so we value our membership more than you might think. The New Britain store is clean, with a pleasant, informed staff.
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January 2023 by Adrian Wolski
Wait 10 minutes to save couple cents per gallon? No! Thank you!
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November 2022 by Costco Flowers New Britain & South Windsor
the prices at Costco are amazing
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October 2022 by Steve Jinks
Jon is very nice and I love the food
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October 2022 by Dan S
Great prices on fuel for members
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September 2022 by Chris S.
Good bill prices. Really just came for the hot dogs and cheap gas. Other than that it's hard to help. Lines are always long make sure you have extra time on your hands before heading here
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August 2022 by Mike Lefevre
Hi, This act of kindness and customer service has impressed me and this employee needs to be recognized and celebrated. For his 23 years of service, his countless generosity hasn't been widely unrecognized as it has been witnessed by me. On Saturday, August 27,2022. Costco Gas Station Supervisor Rod Roecker is not just a coworker, friend, and mentor of mine. He was working the morning/opening shift at the gas station. It was a typical weekend with numerous members milling around the gas station and store in New Britain CT. #1196. I was supposed to relieve Rod to close the gas station for the day, I had just gotten to Costco and awaited my shift start in the breakroom. Unbeknownst to me, Rod was handling a situation with a member. A elderly couple, after shopping, stopped in for gas. Ater gassing up, they discovered that the car wouldn't start. They spoke more Polish, than with a heavy accent. Rod was trying to help with the car, as another employee who speaks Polish was conversing with the couple, and relaying questions and info., along with trying to console them. To further attend to other members at the gas station,while Rod needed to concentrate on helping out, Rod had made his supervisor decision to let me start early and handle the task of attending the gas station by calling me from the gas station down to the breakroom, having me start my shift early. The elderly couple, had a trunk full of frozen foods, as well as other groceries. With no luck in starting their car,along with the day being in the high 80's. The concern was getting the groceries to their home, while calling for assistance for their car. The decision was made by Rod to transfer all their groceries to his truck and having him driving the wife, with the groceries home in New Britain, while I stayed and attended the gas station. This act of kindness on Rod's part, along with the neverending customer service that he shared with Beata, (who usually works in our liquor department, and came up to translate to calm their fears ). With them working in tandem, they were able to get their groceries and the wife home to make arrangements to get the car back on the road. With this showing of Costco's spirit, and encompassing the Costco's mission statement. I believe, and would like both of these employees recognized for their thankless act. Sincerely, M. Lefevre - #6270138
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August 2022 by Mike L.
Hi, This act of kindness and customer service has impressed me and this employee needs to be recognized and celebrated. For his 23 years of service, his countless generosity hasn't been widely recognized as it has been witnessed by me. On Saturday, August 27,2022. Costco Gas Station Supervisor Rod Roecker is not just a coworker, friend, and mentor of mine. He was working the morning/opening shift at the gas station. It was a typical weekend with numerous members milling around the gas station and store in New Britain CT. #1196. I was supposed to relieve Rod to close the gas station for the day, I had just gotten to Costco and awaited my shift start in the breakroom. Unbeknownst to me, Rod was handling a situation with a member. A elderly couple, after shopping, stopped in for gas. Ater gassing up, they discovered that the car wouldn't start. They spoke more Polish, than with a heavy accent. Rod was trying to help with the car, as another employee who speaks Polish was conversing with the couple, and relaying questions and info., along with trying to console them. To further attend to other members at the gas station,while Rod needed to concentrate on helping out, Rod had made his supervisor decision to let me start early and handle the task of attending the gas station by calling me from the gas station down to the breakroom, having me start my shift early. The elderly couple, had a trunk full of frozen foods, as well as other groceries. With no luck in starting their car,along with the day being in the high 80's. The concern was getting the groceries to their home, while calling for assistance for their car. The decision was made by Rod to transfer all their groceries to his truck and having him driving the wife, with the groceries home in New Britain, while I stayed and attended the gas station. This act of kindness on Rod's part, along with the neverending customer service that he shared with Beata, (who usually works in our liquor department, and came up to translate to calm their fears ). With them working in tandem, they were able to get their groceries and the wife home to make arrangements to get the car back on the road. With this showing of Costco's spirit, and encompassing the Costco's mission statement. I believe, and would like both of these employees recognized for their thankless act. Sincerely, M. Lefevre - #6270138
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July 2022 by Farrah M.
Great deals however I've never been here that it wasn't crowded. That's the only reason why I gave it a 4. The lines to check out is not organized. Otherwise, great deals. I love their gas lines better than the competitor on New Park Ave.
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July 2022 by Stephen D.
I went to visit the Costco in west Springfield this was Some of the worst customer service I have ever dealt with. I went in line they scanned my items and card and then asked to see my card again I guess something wasn't working so they call a supervisor her name was Kayla I stood there for 5-8 minutes waiting for her to figure it out then she pulls me over again and ask if it's a new card I told her no then she said she doesn't know what's wrong and I have to sign up for a whole new membership and walked away didn't let me ask her no questions or told me what was wrong she is horrible and her customer service is trash been shopping at Costco for years I will be taking my business to bjs instead
