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January 2024 by Mohamed Kassem
Extremely bad customer service With attitude Employers not good for the company to lose Business Never will go back there again
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November 2023 by Wolf Z
Hands down the worst autozone I have been to.As a mechanic I visit auto parts stores multiple times a day.This store is one I will avoid at all cost, the attitude of the employees and the lack of any structure or anything reassembly a business goes out the window one you walk into this place.Personally if I was regional manager I would close this place down, the whole city knows this place is bad service and attitude just about every time.As an entrepreneur, I make note of things I would never allow in one of my businesses.I will never allow what has happened to this autozone happen to any business im associated with.It’s just bad business.I hope someone who care and can actually affect change reads this too, because all I have said is repeated all over New Britain.Fix this place or close it. Because at this point it’s just an eye sore, that people avoid like the plague.Would give negative stars if possible.
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November 2023 by Sherene
Love how I can order online and pickup or get it shipped. Great customer service too.
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November 2023 by Luis martinez
I have a BMW always get what I need here
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November 2023 by deivone tanksley
Great people work here
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September 2023 by Heriberto Valentine
Very bad customer service, they don't know how to fix a return problem. When you buy you get a price and when you return the piece they give you another lower price. They stole $18 in my return, and they told me it wasn't their fault.
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September 2023 by K Lap
I stopped going here. The line to get parts takes way too long. What's worse is after waiting in the line to get the part, then I would have to wait in another lie to get cashed out/pay.Even if I want to buy something from the floor, not requiring counter help, there is usually nobody to cash me out at the register so I can get in and out quickly.I go to Southington AutoZone even though I live in New Britain. I can drive the extra distance, get in & out quickly, and back home faster going to Southington instead of New Britain.Southington does not have, nor do they need, a security guard at the door like in the New Britain store.I can't say enough about my dislike for this store location. I like Autozone, just not this location...
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September 2023 by Wendel Velez
Fix the needed but get the write year and parts for car local act
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September 2023 by Eduardo R.
Don't waste your time and money at this place. minus 0 star stupid cashiers with attitude and high as a kite they don't even know how to talk with respect to the clients.
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June 2023 by Bob Marley
Literally walked in to make a return and the night manager I’m assuming heavy set black/Hispanic gentleman and another guy didn’t greet me, made sarcastic remarks about me wanting to make a return when I bought the product the same day at the another location. Spent over $300. They didn’t look at the product nor my receipt, they told me to go back to the location I bought it from. Feeling racially profiled by another person of color is not a good feeling, will never step foot back in there.
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April 2023 by Tiffany Ferrer
Lost my receipt and Mercedes was a big help. She went above and beyond to help me and made my experience less stressful. Love going into businesses with such great costumer service.
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April 2023 by Big_L327
Nobody greeted us when we walked in and then I’m guessing it was the night manager was very sarcastic and acting as if my son and I were either going to steal something out were there to use their tools for free?♂️ I was going to buy a hex key and this guy says to me you have a hex key in your hand and o said there’s 2 different versions. Knowledge is power buddy. You just lost a customer that comes there very often for parts!!!!
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March 2023 by Lawrence Soucy
Nobody greeted us when we walked in and then I’m guessing it was the night manager was very sarcastic and acting as if my son and I were either going to steal something out were there to use their tools for free?♂️ I was going to buy a hex key and this guy says to me you have a hex key in your hand and o said there’s 2 different versions. Knowledge is power buddy. You just lost a customer that comes there very often for parts!!!!
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March 2023 by YESHUA IS KING 77
THIS PLACE NO ONE REALLY HELPS ANYONE...ITS LIKE ENTER AT UR OWN RISK&WHATNOT.SOME WORKER'S ARE LAZY AND DON'T KNOW A FORK FROM A SPOON.
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February 2023 by R Potter
Best prices around here and have what you need most of the time
