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January 2024 by Djavan
Trash and no help at all, worst customer service. Keep calling when you tell them to put it in collections due to a life event out of your control and can’t even pay for it.
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January 2024 by Djavan S.
trash and don't understand simple words. no help at all what so ever, annoying and harass even though I already told them to put the account in collections due to a life even happening we're i wont be able to pay for the item!!!!!
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January 2024 by Oscar Gonzalez
Everytime you call that place either they can't hear you well or Andres Davila never available because he is on the phone all the time. What kind of business is this.. very trashy and ghetto. Everyone there thinks they are on the hood. That specific place needs a new team that would actually provide good customer services. Andre Davila is a double bag.
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September 2023 by Orlando Martir
Called for a broken platform bed 3 weeks later no pick up just called today Saturday 08/26/23 and still not picked called store no answer but if you owe they immediately call you if you order they're pleased to get a new order now when it's for a return it's whenever hopefully store manager and corporate see this
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June 2023 by JOLIE Barbosa
Number one business never let me down
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May 2023 by David Davila
This place is great the manager is very knowledgeable about the furniture
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April 2023 by Allison Ivey
I order a gaming laptop today in New Britain, Columbus boulevard came home it has scratch mark on screen ,I was told it's new ,can I return it ?
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October 2022 by Kristina Garcia
My experience was very upsetting. I ordered a bedroom set, living set and Television. I was told the items would be delivered on Friday 4pm to 7pm. No one showed, called or delivered the items. I called the store and requested to speak with the store manager, Andre. He was extremely rude and unprofessional. He canceled my delivery and didn't notify me. What a inconvenience. He said they were still waiting to hear back from my references. Please keep in mind that I completed my application two weeks ago, merchandise paid for. The manager offered no solution, he was upset that I was upset. He refunded my money, refuse to give me the refund policy. He hung up in my face. His sales rep Destiny was unprofessional, neglected to do her job and follow-up. I would advise to avoid this store all together. Unless your looking for a ghetto experience. Avoid at all cost. This store needs to be shut down. ?
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October 2022 by Kerie McElmurry
This store is very unorganized with their delivery me and my roommate both were told we would be the first to be delivered to on two separate days my roommate had to miss a day of work waiting for them I on the other hand waited three extra hours from what they told me they told us both we would be first and we had to call and call and call when you go in they're happy to help you because they're making a profit but come delivery day they are not helpful at all I do not recommend shopping at this particular Aaron's!! If I could give less than one star I would find another one do not shop at the one on Columbus boulevard
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September 2022 by Yakiem Battle
Very inconsistent and it’s been 1 answer after another just to get a 65 inch Samsung tv I leased. I was told by destiny who’s apparently a sales manager this morning that they were waiting for the delivery people to come in so they can bring the tv and now I just got off the phone with someone completely different and all of sudden I’m being told I have to wait until Friday even though the ETA was supposed to be on 9/15 no consistency very frustrating and they don’t see it as an issue. A lot of miscommunication and that’s no way to run a business
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June 2022 by Margo Drummond
I have had nothing but the best service from this store. I like what I get and realize I pay more but it suits my SS budget. Thanks Amber and Team
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January 2022 by Daniel Shaw
Very nice people ,very polite and very fast service
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January 2022 by Cori Perez
Amber is awesome! She has been the most helpful out of everyone i have worked with here, whether on the phone or in person.
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January 2022 by Jasper's kingdom Cox
The wait is terrible the communication is horrible “NO Customer Service “ New New Britain area sucks so bad !!!!! A one star is to much
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September 2021 by Andres Davila
Got a bed room set from them and my som loves it!!!! They are sooooooo helpful! Team is amazing! I make my payments on time and when I can’t I call them! No issues!!!
