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August 2022 by Dan Green
Don't use!! My package was stolen from here! $800 lost! Go directly to a store! UPS won't help!
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July 2022 by Jj K.
Other reviews are right. Horrible service. Horrible ownership/management. Rude, disrespectful to customers. Does not honor Amazon return rules. Unfortunately the closest UPS return spot is 20 miles away. :/
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July 2022 by Dan G
Don't use!! My package was stolen from here! $800 lost! Go directly to a store! UPS won't help!
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June 2022 by Mia J.
DO NOT GIVE THIS ESTABLISHMENT YOUR BUSINESS. Ugh wish I read the other reviews before attempting to do business at this location. The bad reviews are true. Went to make an Amazon return around 615pm, location closes at 630pm. Desk worker assists person in front of me thoroughly, almost dragging on the conversation. I am next at the desk sometime around 620-625 and am asking for assistance identifying items in my return/matching them with the labels since I'm not sure how it all works. Attendant rudely says he can't help me. I am at the desk trying to sort out the codes and items without his assistance while he stares at me as the clock turns 630. He tells me his shift is over and to come back when I'm more organized. I say that I had been there for 15-20 mins at that point and needed his customer service to complete the task and he told me again his shift was over at 630 and to get more organized. Won't be returning to this location for any reason.
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May 2021 by Sandra D.
To say that any part of calling someone a classless liar is justified because people simply don't follow instructions just shows how delusional you really are. People aren't mad or writing these reviews because they are upset over 50 cent tape. It's because of your reaction is super inappropriate. To name call and yell at people in your store is complete entitlement. News flash people who don't like will absolutely not come back& we don't care- we'll move on just fine. There's literally a UPS store 15 miles all around. But it's you who's stuck being miserable to people.
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April 2021 by Valerie W.
Last Thursday afternoon, around 3:00 pm. I went to this store to get sensitive papers notarized. After asking the man behind the counter if he could notarize my paperwork he said yes and told me to sign the papers and to show my id. So I did exactly as he asked. After I signed the papers- this man looked at my papers and had the audacity to ask me, "Where did you get this? Online?", I said no it's from an attorney office, they mailed it to me. He proceeded to ask, "Why didn't you have the attorney sign it?", I replied- well because it was mailed to me and the paper work says I can have this notarized anywhere and I proceeded to show him the instructions from the attorney. Then he asked, "Where did you get THAT from?" "Did you make that up?", "Don't you need a witness?" At this point I was livid, but still keeping my composure- I politely told the gentleman (term I use loosely), "If you do not feel comfortable, I will take my papers elsewhere, but all of my papers are legitimate." Not to mention the line was getting long behind me and I really felt embarrassed. He continued to thumb through my papers, gave them back and said something along the lines of he didn't feel comfortable notarizing my papers! I took my papers and left even though I followed all the directions and I only signed them after he told me to. I was really embarrassed, frustrated and dismissed. I waited in line patiently for a service, I followed directions from the atttorney's office, showed proof and the directions that were sent to me from the office, did what the man behind the counter asked in order to get my paperwork notarized correctly and I had to leave with my sensitive papers signed, but not notarized by this notary. They were ruined because of the person behind the counter.
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January 2021 by Chester A.
Owner refused to give me a receipt for a box going to Amazon. I stood in line today for 20 minutes to drop off a return to Amazon. It was an expensive item and I wanted a receipt but the owner or manager told me they were too busy to give me a receipt. If I wanted one, I would have to come back some other time. He told me to leave my package in a pile on the floor and I told him that I had waited in line and just needed a receipt. He flat out refused. I told him I would not be back and walked outside and told all the people in line that they couldn't get a receipt. I did call him an A-hole because that is how he was acting. He stated that I looked like such a classy lady until I said that. Give me a break. I've heard negative comments about this owner before but have gone anyways because it was convenient. There are many other UPS stores to choose from. My few packages probably wont negatively impact his business but I hope people really read the reviews on here and make wise decisions about using this business. Take a look at his condescending responses to previous reviews. Apparently, if you don't praise him, he is shocked and says to get the hell out of his store. Oh, and just a final comment, he should wear his mask according to CDC guidelines - covering his mouth and nose, not just his mouth.
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December 2020 by Jay K.
I have my mailbox at this store. The owner and staff have always been friendly and courteous to me and I've witnessed many customer interactions that were the same. The negative interactions are typically from a customer yelling at the staff usually caused by the customer screwing their own stuff up. I'm confused as to why there's so many bad reviews but I think it's mainly from entitled folks. #1 The UPS store didn't cause the pandemic. #2 The UPS store doesn't control your crappy buying habits that lead to you needing to return your crap back to Amazon. How do I know this? Because I have to stand in line behind you folks every day to get my mail. Buy your own packing tape. Bringing an open package to return that's not taped is like wiping your a** before you go.
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December 2020 by Jane S.
I wrote a review of this store to notify others about the complete lack of common courtesy with which I was treated. It was appalling and shocking, even. I have rarely encountered such a rude person behind the counter of a store. After I posted it, the owner (apparently) posted a response saying that "You will get the respect you deserve and earn. You respect our pandemic store policy, you pay for merchandise and service, you treat us with respect when asked to pay, then you will get a huge thank you and a bigger smile. If you show disrespect and talk to us in a condescending way, you will be asked to leave the store and shop somewhere else. Yes, I do despise ungrateful " customer like you, enough of this so-called retail rage and hiding behind the Covid impact on your mental states, you are not the only one who is feeling the impact of this pandemic!!!" Wow! This guy is even more off the wall than I thought. First of all, I wore a mask and observed his stated COVID policy. I waited patiently while he finished working on something else and did not so much as acknowledge my presence, which was obviously very rude. Then I gave him my package and he took it without a word, surly, rude and discourteous. Not a smile or thank you to be found! Listen, sir, you don't have to ask me to shop somewhere else. I will never set foot in your store again, and I advise others not to, either. I am going to call the corporate UPS office later today and inform them about you and your unbelievable lack of customer service.
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November 2020 by I C.
The lack of customer service here is astonishing. I brought a box with a label on it to be sent back to Frontier, all the employee has to do is scan and send it on its way, the label that came from the company didn't scan so employee told me I had to call and get a new one, I thought it was weird but I said thanks and left, went to another UPS Store just to see what would happen and yes the label didn't scan BUT at the second try the employee just typed something in the computer, gave me a receipt and said all set and that was it, didn't even have to ask. So basically the employee at this store was too lazy to try a little thing called customer service as if using fingers to type some letters was just too hard? Maybe these stores don't make revenue when dropping things like that off which sucks but maybe if people were nice here, next time I needed to actually go purchase something at this store or pay to ship I would choose to go to a different instead based on the reviews and answers from the owner!
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September 2020 by SpaceJam K.
Brought an item to find a box that fits and the trainee had to go in the other room and ask her boss, and he said "Well he has to pick the box" with an attitude. So much for customer friendly, even though she measured the dimensions for me I got a box that fit too big because lack of customer service. Been here one time before and they tried a box for me and it fit perfect. It's what they brag about on all their TV ads, "They do everything" I thought they we're supposed atleast try to match the correct size to the item and not give me a hard time. I can from see other reviews the owner is miserable though
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September 2020 by Kimberly Z.
I will never recommend this UPS Store. The manager or store owner was VERY rude and unhelpful. I had a large not heavy package, which he would not help. He told me to take it to the back. Absolutely ridiculous. I have use several UPS stores and have never been treated as rudely as this man treated me. He should not be a representative of UPS. I will never use this place again. Went to Staples and was pleasantly treated and they even carried in my package for me. For future reference I will use Staples in Watertown as they were the best. Awful man that owns this store.
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May 2020 by JR M.
I used UPS Store for years back in LA, but this one was terrible due to the owners attitude. I brought back three boxes for Amazon returns and he said he's only doing two. Also gave me an attitude when I asked for tape to seal the top them and told me he doesn't give out free tape because it costs him money, lol. Said I'd have to buy a roll. Either way, know that you'll only have two returns and have your boxes already taped, and you may get a snooty attitude.
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May 2020 by David S.
While I was on hold (20 minutes and then redirected to a voice mail), I read the reviews. I cannot believe that the owner or direct representative is as unprofessional as he demonstrates. Yes, you have irate customers. But you cannot afford the luxury of calling people "ignorant." I have a simple question based on a UPS shipping error. I don't think that it is anything that you can help me with, but I have to try something. The driver for UPS did not deliver both of my boxes and I need someone to contact them. I know that this most likely isn't something you can do. But, your associate put me on hold without confirming anything with me, and then redirected me to your voicemail. I'm not trying to be vindictive here, but based on your many responses (I've had time to read them), I'll be happy to use any of your competitors, as you seem to be quite confident in how you respond to others that you have enough customers to not want to be respectful, as is the relationship that any retail provider must endure.
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April 2020 by Shawna P.
UPDATE: So you're essentially corroborating that you do in fact price gouge and that as an owner or manager you've put your employees at risk during a pandemic without taking any responsibility for your business along the way. Being open is a choice. Personally I wish you had closed so that you would've hindered me from using your services that lack clarity and price points that day. You've done no one any favors and in fact your business is locally very disliked. Way to go,bud! Furthermore stating that you in any way understood my husband was happy with your services would've required you to be in the actual building. He was pissed and would've driven the information we faxed to NEW HAVEN for a fraction of your fax cost. Currently we're relishing the day your sad franchise goes out of business :-) The "manager" who I suspect is actually just the owner had his employee act as a liaison between us after he refused my refund. There's a pandemic going on and rather than drive to take my paperwork to an attorney twenty minutes away I thought it best to just locally fax. They charged my husband 39$ to fax 26 pages which were all aware has little material cost or labor involved. I returned to the store and am 8.5 months pregnant and after a refusal of a full refund they called the police on me. I was told by the only employee there to step aside while they helped another customer, which is nonsense because I had just purchased almost forty dollars worth of services and wasn't loitering. The manager or owner tried to offer me a discount to reduce the cost to a dollar per page but at that point I felt truly cheated and swindled. There were no quotes discussed before the service was rendered and there were no prices listed anywhere in the store. If you google the average cost to fax it's a dollar per page. So highway robbery being reduced to a decent cost is not a favor to the customer. The police even told me to contact the consumer reporting of Connecticut. Dear owner, judging by this review and many more throughout this site we'd like to officially let you know YOUR BUSINESS AND THE WAY YOU RUN IT IS GARBAGE. Also to the lady who just needed a small piece of tape in the previous post USPS across the street are angel babies who will literally hand you an entire roll
