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February 2024 by nora garriga
Very friendly service. I have the unlimited plan and we'll worth the money. I usually get to the free vacuum and cleaning supplies pretty easy even when it's busy. There was only once when I went that there were no more cleaning supplies left or maybe not refilled but it was very busy that day. Overall I'm very satisfied.
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February 2024 by Hilario Macedo
The place is so organized they have all the products from A-Z to treat you car and the staff are very friendly, I highly recommend Russell speeder’s.
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February 2024 by Joseph Newman
This car wash was amazing until recently. The last few times my wife and I have gone our cars are left with scuff marks on the paint, which are really difficult to remove. We are thinking about canceling our membership and just handwash our cars from now on.
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February 2024 by Elizeu Baia
This place is awful put in complaint and almost 2 weeks has gone by and not a answer from anyone stop by 3 times no manager what kind of buisness are they running I wouldn’t recomend anyone go there they scratched up both sides and not one phone call
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January 2024 by Raee Wahlia
RUDE EMPLOYEES
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January 2024 by Anthony Tata
New owners and staff are rude. I was using the vacuum and was approached by TWO separate employees who explained the vacuums and towels were for "members only" I apologized and purchased a wash...when paying I was told AGAIN that vacuums and towels were for "members only" Purple Elephant on rubber ave is much better. FREE vacuums and towels for anyone. Go to Purple Elephant.
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January 2024 by Dan Cummings
Great car wash! Thanks to Alex who went out of his way to help me out!
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January 2024 by Allison Matos-Rivera
Just paid 20 and can’t even use the vacuum!! Last time I was there you could use the vacuum no matter what you bought.On top of it all the employee who tells me I couldn’t use the vacuum was rude and straight up embarrassing! Mind you when I left the car wash with my car was still dripping wet.
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January 2024 by James Rosa
Great service
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December 2023 by Lisa Ipp-Voellmicke
Alfredo and Nomar were wonderful! They both went out of their way to help me and were very kind.. Outstanding customer service and I am very pleased with my carwash!
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November 2023 by Sabbir Ahammed Khan
Great for members, they have almost everything. Service is quite good. I will only say, they need to make a better deal for long time member subscriptions.
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November 2023 by ken mello
Rip off, went to get car wash. Was using vacuum. An employee told Me I had to stop using it. Said vacuums were for members only. It didn't matter that I was paying for a wash.They kept trying to push membership on me. I advised them that I would no longer use their car wash. Will drive 10 miles to use another.Pay for a wash but can't use vacuums. The previous owners were much better and had great customer service. Customer service here was horrible. Only concerned about selling memberships, nothing else.
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November 2023 by Rosa Agosto
I visited Russell’s car wash on Saturday 10/28/2023. I’ve had the membership for almost a year. For months I notice what I thought were scratches on the driver’s side doors. Everytime I went to the car wash I thought it was the machines. I pointed out the “scratches” to Jolai. She quickly made supervisor/manager Jeff aware. He reviewed the video footage to investigate and came to the conclusion that the damage did not occur at the car wash. He took a look at my vehicle and determined it was paint transfer from a shopping cart perhaps or something else. He offered a solution and was able to wipe away all the “damage” to my vehicle and my car is looking brand new again. So very happy with the experience. Jolai and Jeff handled the situation with professionalism and courtesy. They made it worth my continued patronage to Russell car wash in Naugatuck. Thank you so much for your attentiveness.Services: Scratch removal
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November 2023 by Sara Gayda
Was offered a free wash which was good and then used the vacuums and was told I’m not a member so I can’t use the vacuums …. How do you expect people to sign up for monthly memberships if you don’t offer full services . I’ll go to the other car wash in Naugatuck who offers free vacuum services . So dumb
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October 2023 by Tyrin White
We usually go to the Milford location, but we recently moved to the area so we stopped by to add an additional vehicle on. They currently have a grand opening special and it’s only a PENNY for the FIRST month, which is really great for the options available. We honestly love Russell’s, and the associate today is a great example of why. His name was Justin, he was super friendly, knowledgeable, and even shook our hands. Second mile customer service all the way. Great employee, the company is lucky to have him. Thanks Justin!Services: Auto detailing
