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October 2023 by Karismah Gonzalez
Honest and professional. I trust this establishment with my vehicles.
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June 2023 by Tracy R.
this morning i got in my car to go to work and my car wouldn't start , i knew it wasn't the battery because it was fairly new, as the alternator is as well .. i tried my push button start and nothing , i called my geico road side assistance and within a half hour , sibbys arrived with the tow truck and the driver jerry was above and beyond the best!! he was professional, personable and honest.. he said it may be your starter because everything else seems fine.. he in no time at all , put my car on the truck and said we have time to look at it this am and someone will call you with a diagnosis .. within 3 hours or so, brian the mechanic called me and told me everything was tested and it is not the starter it was a simple fix it was the security , something with the car alarm and he would leave it on the machine a little longer and call me back when it's all set! they called me back a few hours later with the good news that it's all set and even was super accomadating and came and picked me up with my car and i drove back to the garage to pay my bill !! i cannot say enough good stuff about them! i was so impressed and treated wonderful i would definitely refer them and go back to them in the future ! i really appreciated jerry and his kindness.. what a great guy!! also to mention donna was amazing when i went in to pay and the garage dog greeted me at the door what a sweetheart he was !!! thank you all so much
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April 2023 by Shawn Buell
Nice staff, great service, quality work
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November 2022 by Jessica L.
I needed a tow today, Sibby's was responsive and very helpful with my many questions. The driver (Jerry) notified me of his imminent arrival and was very professional upon arrival. Jerry was very personable, and helpful. Thank you.
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November 2022 by court
Had a jeep I brought there back in June. The service was slow and communication was non existent. My jeep wasn’t ready until weeks after the estimated time and they charged me $800 over the quoted price without telling me the price went up. I wasn’t going to leave a bad review until just tonight my muffler fell off my vehicle while driving it. The entire exhaust system was supposed to be redone, at least that’s what I was charged for. Not happy to have to deal with this or to leave a bad review because I hate doing so but this is important for people to know.
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November 2022 by Daniel Hernandez
Very helpful and kind
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October 2022 by courtney mello
Had a jeep I brought there back in June. The service was slow and communication was non existent. My jeep wasn’t ready until weeks after the estimated time and they charged me $800 over the quoted price without telling me the price went up. I wasn’t going to leave a bad review until just tonight my muffler fell off my vehicle while driving it. The entire exhaust system was supposed to be redone, at least that’s what I was charged for. Not happy to have to deal with this or to leave a bad review because I hate doing so but this is important for people to know.
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August 2022 by Duane Muccino
The management was very nice and helped my family transition from an old car to a nice road ready vehicle... also the title was lost and they were very nice and understanding. They care about the customer. Highly recommend. A+
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May 2022 by Faith Faith
Really nice staff , the owner is a sweetheart, would highle recommend this place if u need your car stored
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March 2022 by Linda Harris
Sibby's was fantastic, He was very helpful in my time of need,I highly recommend him for all your service needs, I would give him more than 5 stars
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June 2021 by Carol Grenier
Very pleased with the service I received. Diagnosis was spot on. Nice and personable and very professional staff.
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June 2021 by Liza! Vinall
Very friendly very helpful thanks for your hard work and determination on pulling the pt cruiser out that takes skill
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June 2021 by sherry gomez
Very nice and professional. I have a new friend at sibbys. Anything I need I'll go there.
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May 2021 by Kyle Sunderland
Great service at a reasonable price.
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January 2021 by Rudi Bardhollari
My sister's car broke down on Church Street in Naugatuck I called Sibby and asked for two quotes one quote to bring the car to the house in Waterbury and one quote to bring the car to Valenti Motors VW on Straits Turnpike. "J" quoted me two prices $130 to bring it home and $125 to bring it to the dealership.I told her I would call her back to authorize where the car will go once I spoke to my sister. When I called back I told her to go ahead and pick up the car and drop it off at the house I also asked her if there is any discounts for working at a certain business.My sister works on Church St at a Local business and they sometimes get discounts when they use Sibby because Sibby gets a lot of business from them. "J" said hold on let me check. She comes back on the phone and says "I'm sorry it will be $85 instead of $130". My wife was there listening on the entire conversation.The gentleman came in and picked up the car and dropped it off at the house when he dropped off the car he had requested $185. My sister told them that she was quoted $85 instead. I called back "J" to find out what's going on. And "J" told me that it is normally $185 but she's quoted me $130 with a discount. I reminded her that she initially quoted me $85 with a discount.She laughed and flat-out lied to me she said that how can I quote you $85 when the original quote was $185. I reminded her that she never mentioned anything about the $185 fee that she only quoted me two prices $130 and $125. She denied that quoted me $85. She said " I never told you $85"Very disingenuous business practice The last time I checked my hearing; it was perfect and my wife's hearing is perfect. I would not call a legitimate business back and lie to them about the price that they quoted me. So then why are they lying to me about a price that they quoted me.In the end we ended up paying $130. It's okay it is a lesson well learned for me to never use Sibby Automotive for any of their services.Not the right way to do business. In this case they took advantage of the situation.
