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January 2024 by Matt M
Friendly staff. Parts prices seem a little on the high side.
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September 2023 by Anthony Maffeo
I've been taking my Ford vehicles here for years and will continue to do so because of the excellent, friendly professional service!! Highly recommended!!
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January 2023 by Randy Leandri
I had an issue come up after a recent purchase and Dom Aleves made what could have been an issue a stress free experience.They say when you love what you do you never work a day in your life.Thank you Dom, in a world filled with negativity your compassion, professionalism and empathy was a pleasant surprise.Also, the staff working behind the counter was very friendly and pleasant.A rare 5 ⭐️ ExperienceService: Auto engine diagnostic
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January 2023 by Jonathan Hassan
Fast quick service and very friendly staff. The person at the front desk is extremely nice and continously keeps the customers informed of the status of their vehicle/repair. I will be going here from now on to get service done on vehicle (which was purchased Shaker Ford Watertown, CT)
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October 2022 by Charlene Emcee White
Great place to get an oil change. Quick and easy service. I was greeted with a smile and they answered all my questions. I was in an out in less than an hour.
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October 2022 by Cindy DeLeon
We have been coming here for many years to have our vehicle service. Service is consistently professional, honest, and friendly. Thanks for another honest and wonderful experience!!
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July 2022 by Anthony Teixeira
Honestly, BE careful w Marnie Sbordone the Service Advisor. She's very good at what she does, but she knows how to jack up the price for her own best interests. SHE WILL TALK THE TALK....But I will tell you she will do what she needs to do to make her own money.As well as the mechanic by the name of DOMMelissa has no clue what to do with parts.and the whole business Is falling apart.The high prices are going to drive you insane.Marnie Sbordone is very good to pull people in by her corisma and good looks, but let me tell you once you are locked in it's all over.she will Jack up all prices has interests in all the techs and will love to be a people person, but in the end it will cost you.way more than any other repair shop. Shakers are the biggest frauds in the State of Connecticut.Be Careful who you trust w your vehicles,and the money you spend .Especially w Shakers Quicklane,Naugatuck ct.the place is a bit of a mess
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July 2022 by Leona YT Gamer
Tony the service manager is the best,I fully trust him with my car.Will do what he has to get your car back on the road.He has the best mechanics working for him.I would ?? pe mark burnsrcent recommend him to anyone.Service: Tires
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May 2022 by robert hinrichs
I arrived early, checked in, the staff was very pleasant.Although I was only having an oil change, they did a multi point check and informed me other things that should be addressed.The cost was surprisingly less than I expected.
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November 2021 by Rosanne Shea
Great service friendly workers Timely completion of the job
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August 2021 by Edwardo T.
I brought my car in on an appointment because Shakers on Straits Turnpike, in Middlebury was so backed up. Shakers Quick Lane in Naugatuck didn't even look at it for 5 days. Meanwhile I'm the only one making calls, no one is calling me with the status or updates. Then on the fifth day, the mechanic looked at the job and started it only to find out another part was needed, waiting two days for that to come in now. It's funny because the car had a recall repair done earlier this year at Shakers Straits Turnpike on the same part and what, no one could tell it had other problems?! I just bought the car 8 months ago. Not happy with Shakers Mechanics or their Poor response to customers.
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February 2021 by Mrsixfour43 Mrsixfour43
Awesome place
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October 2020 by Joe S.
I took my car in on 9-24-20 to have four tires put on, and an alignment. I dropped the car off at 7:30 AM and they called me at 4:00 pm and said something about how they couldn't do the alignment but the car was ready. I get there 20 minutes after the call and the cars still on the lift. I talked to the technician and they all made a big deal about how they couldn't get the tie rod jam nut tight again. They also said the car was not safe to be driven far. Ok, so you leave me with a car that in your own words is unsafe, and couldn't tighten what they loosened. I drive the car to my mechanic because what other choice did I have since they couldn't fix it. Not only was he able to tighten the jam nut fairly easily but he also said they left the inner tie rod almost completely backed out from the outer tie rod, and also said it was only a couple turns from totally FALLING OUT. Mind you my mechanic fixed what was so hard for them to do, in his driveway ,with a floor jack. Extremely disappointed with this experience, and would recommend you leave your car with a shop who doesn't let customers leave with unsafe cars.
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September 2020 by ShadowSiren69
I have used this place several times they always treat me right. They are honest, professional, and upfront with any issues that could arise. They also provide a video of the inspection that was done just to show you that you are not being had. You guys are awesome expect me to send some buisness your way :)
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August 2020 by Charlene Bee
Great place to get an oil change. Quick and easy service. I was greeted with a smile and they answered all my questions. I was in an out in less than an hour.
