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January 2024 by Maria Paredes
From the moment I arrived it was an amazing experience.Ken F was great, never tried to upsell or push me into a vehicle.. He listened and was very understanding .When I arrived to sign my final documents Steve M. was more than helpful to get me on the road.Everyone was friendly and helpful and went above and beyond to get me into my vehicle.If you know of anyone looking for a vehicle I would highly recommend and trust J&M Automotive to listen and get you into a good trustworthy car.I will be referring everyone to them
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December 2023 by Chandler Scarborough
I made a purchase of a 2018 Chevy Camaro from this establishment. The initial test drive went smoothly without any problems. However, after a couple of days, I noticed an issue with the car. I promptly brought it to the attention of the service team, who efficiently resolved the problem under the 60-day free warranty provided for all purchases. Since then, I have not encountered any further issues with the vehicle. The prices offered here are highly competitive, the staff members are exceptionally courteous, and my personal sales representative, Ken Federici, is not only a genuinely nice person but also goes above and beyond to ensure a seamless and comprehensible experience. Without hesitation, I would recommend J&M Automotive to anyone in the market for a new or used vehicle.
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December 2023 by Maria Malone
Wonderful experience working with J&M automotive. We traveled 13 hours from Michigan to Connecticut and could not be happier with our purchase. Truck of dreams. Amazing slstaff costumer service. With a smooth fast easy purchase. Highly recommend. Thanks Steve G & John Q.
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November 2023 by Scott Johns
I recently had the pleasure of visiting J&M Automotive Sales and Service. From the moment I walked in, Tom treated me with the utmost respect and professionalism. The staff at J&M Automotive Sales and Service truly went above and beyond to ensure that my car-buying experience was exceptional. Their attention to detail and commitment to providing top-notch customer service was truly outstanding.The dealership's wide selection of both new and used vehicles, as well as their knowledgeable and friendly staff, made the whole process of choosing and purchasing a car easy and stress-free. I highly recommend J&M Automotive Sales and Service to anyone in the market for a new or used car.Best regards,Scott Johns,Sage Carillo
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November 2023 by Lori Pagan-Washenko
Great vehicle at a great price. This is my 4th car with Vinny at J&M!!! Love this dealership! Very trustworthy and have done my family and myself great with all transactions!!
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October 2023 by Mani Y.
worst service I have ever had will never make a purchase with J&M auto.very unprofessional very shitty service they need to be reviewed by the state
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October 2023 by Michelle White
I just purchased a 2015 Toyota Corolla from J&M Automotive and the staff made my experience wonderful! Tommy was very patient with me on my decision making and Albert made sure I understood all of the financial paperwork that I had to sign. The staff really makes your car buying experience very easy.
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October 2023 by Susie Calabrese
Great experience! Ask for Mike and he’ll take care of you. Rich and Steve did a great job helping us discuss all our financing options. Car looks great!
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October 2023 by Zeus Lizard
Purchased a used car from J&M recently and had a fantastic experience. Our sales rep was Tom who was professional and easy to deal with from the start. Their listed prices are non negotiable, yet very fair, so that eliminated any haggling stress.We had already done our homework and had 2 cars picked out, one being our mark, and the other a backup. The car was a recent arrival so it was cleaned, but hadn't gone through their extensive inspection yet. We test drove the car, put down a hold deposit and waited for them to finish the inspection/service.After a few weeks of waiting the car was ready for pickup. They had done a full brake job (including pads and rotors), installed 4 new tires and fixed some lights and switches. We were very happy with these repairs on their dime.The paperwork aspect at pickup was smooth and easy. We drove away happy and satisfied with the experience. We will be back next time we are looking for another used vehicle. Thanks Tom and the staff at J&M.
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October 2023 by Rey Reynoso
Dealerships have to do two things well if they’re to thrive in todays appropriately customer-obsessed market: 1) provide the best value in exchange for customer dollar 2) provide a great experience. By experience I don’t mean chocolates at the door for every purchase. I mean making sure customers aren’t pressured, ensuring customers really get a feel for what they’re shopping for, that customers are heard. Bob, for example, was exceptional. I’m checking each car with a flashlight. Not only does he bring the next vehicle into the garage, out of the rain, he points out the way they inspect, service, and detail each vehicle before it leaves the lot. Fantastic experience. Their vehicles are priced for the best value while not so ridiculous that the dealership that you think there’s a scam going on. No, these guys do it right. In offering both 1 and 2 above, they’ve earned a repeat customer. Thank you!
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October 2023 by Panda Built
Nothing but great things to say about this place. And its people starting with the finance manager Steve. Who was very honest, straightforward and informative on all my questions, making our transaction very easy and actually enjoyable.Great team around him too, Ken the sales rep was great to deal with and I will definitely be referring family and friends to him. Thank you guys for a great experience
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October 2023 by Manny Blanco
I bought a Dodge Charger from these guys a little over 3 months ago.They had me wait a little over week to pick up the car as they were doing “service” to it before I got it. On the day I picked the car up I was told their was “something that needed to be replaced” behind the steering wheel (it’ll make sense eventually) and that they would have me come in at a later date to get that handled but it wasn’t nothing serious. Within the first week and a half I was realizing the car was running hot anytime I stepped on the gas. Since I still didn’t have a date to come in I called them to get that checked out as well as whatever else needed to be fixed the day I picked the car up. The day they scheduled me to come in I was called into work and unable to make it and they told me they’d get back to me with another date to come in. I waited a few days and didn’t hear back from them so I had to call them and they told me they could have me come in three weeks later so I went with my extended warranty company because three weeks was too long to be without a car. I was told that it was running hot because of the thermostat and got it replaced and then it was running fine. Fast forward two months later and that little “something that needed to be repaired” behind the steering wheel was actually a tee connector that connected the heater core, cooling system, and engine. Two nights ago out of no where my car started overheating and unbeknownst to me that tee connector had completely ruptured off and to make a long story short, my engine seized, after only three and a half months. By the grace of god I opted for extended warranty and I’m getting a replacement engine but it’ll be a while before I’m back on the road.Don’t buy a car from these guys. I was told by two different shops and a private mechanic that they must’ve known about it because this tee connector was conveniently behind the steering wheel in the engine bay. I feel like they spoke a good game but played me and I know others who’s had similar situations with J&M.Save yourself the trouble and go somewhere else.
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October 2023 by Sam S.
Initially had a decent experience here, typical used car sales experience. After our purchase though, JM showed their true colors. I've never dealt with more dishonest business practices than I have here. How someone can act like they're acting morally while lying through their teeth is beyond me. I would suggest shopping literally anywhere else. You'll get a lower price and more importantly won't have to deal with the staff and management here. I wish I could give less than one star.
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October 2023 by Lou W.
horrible, the service department is run by a clown who couldn't possibly of graduated grade school let alone mechanic school.
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September 2023 by Louis Rotondo
Great experience buying a car at J and M! Excellent customer service, Lou and Steve were friendly, helpful and thorough. Highly recommend if you are looking for a used car. Would not go any where else.
