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March 2024 by Nicole D.
The bridge street location in Naugatuck is top notch. Awesome service staff and amazing management. Everyone I've dealt with has given service above and beyond at this location.
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January 2024 by cynthia accettullo
CVS is always great in Naugatuck they are VERY BUSY and still seems to find a way to keep their customers satisfied they do what they can to have your prescription ready when you call or go to get them and their behind! Bravo CVS keep up the good work!
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November 2023 by Scythes OSRS
I've been trying to get my medicine for the past 8 days and they tell me everyday to come back at 3pm then at 3pm they tell me to return the next day. Theyre either closed or dont have my medicine in stock. Then i come after work which is around 6:30 /7pm and theyre closed yet their sign says 9pm. They never answer their phone, ive tried calling several times. they have a full staff of people which seems to be around 8 or 10 yet they cant dedicate half of them to remain open during lunch time. seeing my lunch time is the same as theirs, i can never come get my medicine. so after waiting for them to reopen again, they dont have it ready again. i'm never using this pharmacy again because this is ridiculous and it seems like the folks ahead of me in line, were also experiencing the same exact problem since i can hear them being told to come back a different day. this pharmacy is horrible
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November 2023 by Claudia M. P.
Great staff but the Pharmacy needing help more staff. Possible for the amount of work is four or less people Do with sooo little help. Clean and everything and more. Need for Security due to the crowds in and out. Smart Staff and Very Kind, even with Rude customers/ professional. The Phone service in the pharmacy should be done in a quiet space or with extra staffing.
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June 2023 by Ana Maria
Great service
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March 2023 by Google user
Can't get enough of this place, good deals, nice staff.
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March 2023 by Dawn McCartin
Can't get enough of this place, good deals, nice staff.
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March 2023 by Shiula Rivera
I like the service and find everything I am looking for.
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June 2022 by Colleen M
Always an issue when I come here to pick up my meds, after they tell me that they are ready for pickup, suddenly they are not
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November 2021 by Tracy R.
i used to be a customer here and the service went downhill so i switched to rite aid and i really was pleased, well for a few reasons i had to transfer some prescriptions back to cvs here in naugatuck, well this was a big mistake because it reminded me just how rude and unprofessional they are here, ok maybe not all of them, but one or two.. specifically and her name is JANA, i had to speak with her today and she was snippy, snotty and not very friendly or helpful!! shame on her for treating customers as such! i and everyone else that goes there, need certain meds well she could care a less!! this-- right here reminds me of WHY i switched then and i will have to once again!! if you cannot be pleasant with the public, find a new job!! i myself was in customer service for 33 years and being kind.. goes a long way!
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June 2021 by Mike M.
This is the slowest group of pharmacy people I've ever met .... sorry it's the truth !!! I put a refill in on a Monday morning for it to be ready Tuesday at noon. Wasn't ready! So I called at 6pm Tuesday because no alert said it was ready. The guy asked "oh you still wanted it today ?!!???" Yes!! My entire reason for asking for the date and time. Then they couldn't tell me why it still wasn't ready 2 hours after I called and asked for it. The worse .... driving the next town over.
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March 2021 by Kellie R.
I visited this CVS yesterday to get my first COVID vaccine (which I went 45 minutes out of the way because everyone is booked). I had a 10:30 appointment and it made absolutely no sense to have an actual time because it's not honored. I waited over an hour to get my vaccine. There were only two people giving out the vaccines and the lady told me that they give about 80-100 vaccines a day (x2 with the other person). Some people were waiting their 15 minutes at the chair so it made the line even longer. When I finally sat down, there were electronic issues getting me checked in. It was just an unorganized mess all around. The CVS looked like a mess and I wasn't interested in getting anything to drink after this debacle. Not a great experience.
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November 2020 by Risa S.
The store and pharmacy is always busy and full of customers. Since the start of COVID19, the drive throughs are just as busy - the lines for both the COVID19 testing and pharmacy pick up/drop off. A word of warning, there are 2 lines, 1 can be used for COVID19 testing but both can function as pharmacy pick-up/drop off. If you find yourself using the 2nd "outside" line, know that it might take longer for someone to get back to you and you might find yourself waiting for awhile. Idk if it's because they do not understood how to make the latch drop off/pick up mechanism work or if the store is too busy to deal with at the time. Additionally, because you are speaking to a machine, you must speak loudly and clearly for you to communicate with the pharmacist. That being said, you can ideally have contactless communication and get your medication without interacting with anyone (tho the people in the next line getting COVID19 tested do pose a little risk).
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July 2020 by Aaron M.
I would give 0 stars if it was an option. The Pharmacy has lost my business and all of cvs for that matter. Pharmacy manager is rude, condescending, and quick to make a smart mouth comment. She will admit fault and say her team lies but not take responsibility for that fault and do anything about it. Then when asked to speak to her boss says feel free to call the 1800 number and when you start to do that she threatens to call the police. Goodbye cvs
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November 2019 by Shannon M.
Waited forever today to get a flu shot!! Was told to sit down and wait a few minutes for a form to fill out. 15 minutes went by still no form, asked the person how first told me to sit down, how much longer. She said it still needs to be printed out, it will be out in a minute. Few minutes when by again still no form. Total of 20 minutes and then the form came, filled it out waited for about 2 mins and then taken to get the shot on a folded chair that said "flu shot" lol. I would mind the wait but there was no cell service there and you just stuck there watching people come and go. So if you like to wait forever of a flu shot be my guest and go here. You will be in and out in just about 30 mins!