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March 2024 by Nicole D.
The bridge street location in Naugatuck is top notch. Awesome service staff and amazing management. Everyone I've dealt with has given service above and beyond at this location.
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February 2024 by Jean Ramona's
Staff is always friendly to me and very helpful. I don’t use the pharmacy I don’t know about the pharmacy staff.
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December 2023 by HOA
Despicable!!!! Apparently they ignore everyone's calls. They had me on hold for an hour without picking up the phone once..my baby is sick so I had to get my next door neighbor to babysit him while I went to CVS. I get there, and there's only 1 person in line and 3 people working at the pharmacy. Patti, the pharmacist claims they're short staffed, so it's okay to ignore calls and close the drive through window whenever they feel like it. I took a picture of what I saw when I got there and will be contacting cori office.
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December 2023 by Bethany Wade
Can’t get through to pharmacy on the phone. They text a number to call but do not answer when called multiple times. Contacted cvs general customer support line and put on endless selection menu and then on hold for twenty minutes without connecting to representative. The endless “your call is important to us” message is contradicted by the lack of any response in any of the provided formats.
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December 2023 by Rima Rivera
If I could give them a negative star, I would. Terrible customer interactions. I would advise going to another pharmacy.
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December 2023 by Brian Lowden
The pharmacy workers are always rude and unprofessional. Pharmacist did not have her smock on just a sweater. Broke several hippa violations. Said they could withhold meds. Line of 30+ people and the cashiers let people cut the line. Store is always dirty. The bathroom is disgusting poop and pee everywhere. Can never find help.
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December 2023 by Michele Ricardo
The pharmacy needs help. Lots of it.
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December 2023 by Jesse P
Every and all of my medications are always late or on hold. I always went to cvs in Ansonia/Derby my script is ready in half hour most. The people in naugatuck drag their feet or poor management. I'm switching pharmacy again. Back to ansonia. Don't care about the drive. At least I get my meds.
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December 2023 by Al Mc
Shaking my head because I don’t know where to begin. Which points to CVS corporate who must not have ever audited there. For example on pharmacy and store entrance windows, there are years of posted ads and scribbled notifications only partially removed and scraped off and which have incredible amounts of tape residue and filth remaining! It’s so bad I’m surprised the town hasn’t asked them to clean it up. Employees must be embarrassed and maybe be treated like they also are trash being that they work there? Another- Has 2 drive-through lanes One of which is closed 90% of the time. Thing is you drive up to it, and ONLY THEN are able to find out it’s closed… Then you have to drive around the store to get back on the other lane which by that time has other cars in it.
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November 2023 by Claudia M. P.
Great staff but the Pharmacy needing help more staff. Possible for the amount of work is four or less people Do with sooo little help. Clean and everything and more. Need for Security due to the crowds in and out. Smart Staff and Very Kind, even with Rude customers/ professional. The Phone service in the pharmacy should be done in a quiet space or with extra staffing.
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November 2023 by Rainah Fiero
Poor customer service. They could not tell me when my doctor called it in when I showed up even though it had been two hours since my appointment. They were not transparent. My doctor called it right in.I did not get a notification that it was ready until 2 DAYS later!
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October 2023 by Louis Dipiro
Head of Pharmacy is incredibly rude and acts like she doesn't want to deal with customers. Had to call, go down in person, talk to her, talk to the front manager, before an employee under her piped up and gave an answer on how to pay for COVID Tests through insurance. This is a pretty basic thing and a large part of what the pharmacy's role in our community is, you would think the HEAD would have a slight idea of how it's supposed to function. Incredibly frustrating and disappointing, I couldn't recommend a pharmacy less.
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September 2023 by Delores Walker
Pharmacy is always backed up. One register closed at all times. You can stand in line forever trying to pick up your prescription. Drive up window is just as bad. The staff working in the pharmacy has no customer service experience. Hire some help and made this a smooth stop for people. Thank you!!!
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July 2023 by Todd Paloski
Love this place.quick shopping gor all needs. Good prices.
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May 2023 by Kathy
CVS supports the students in this town. Richard is great!
