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May 2024 by Pat K.
I'm new to the area. My Cat is ill, wanted to make an appointment for the Vet to see her. Because I'm new we have to wait a month before I can get her in to be checked. I'm sure the service is below standards. Don't bring your loved one to this place. PDK
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September 2022 by Ashley A.
DON'T WASTE YOUR TIME! AWFUL! I have an 11 year old dog that I raised since he was 7weeks old. We Ravenel moved here and I am so getting established. He had gotten bad allergies that affected his ears. I called Beacon Valley Animal Hospital last week and they were able to get me an appt for today which isy very quick. I was so appreciative of them. I ended up taking him to the VCA because his ear got badly infected but i kept the appt with Beacon for a follow up. They did call to confirm to confirm the appt yesterday. I had a very busy day at work plus I have my toddler home with me so needless to say I was very stressed and completely forgot about his 4:15 appt today. I called them at 4:30 very apologetic and told them the truth that I forgot the day slipped away and I was so overwhelmed doing 2 full time jobs. They told me they won't ever see me again because I didn't give them the courtesy of calling to cancel or reschedule and I was a new customer and that was their policy. I told them I didn't do it viciously that I had so much going on at home I completely forgot. They didn't let me speak with the owner or the office manager. They kept giving me a script about how I wasn't an established customer and I didn't call. I literally called 15 min after my appt apologizing. It's the worse type of customer service I've ever experienced. I never missed an appt with my dog and I had his records sent over to get established and the said, "you haven't brought to the very since 2020" I told them not only was his original vet 45 min from me but I just moved to the valley last year and had a baby. I am so bothered by them and don't recommend anyone go there. I'm sure they do good work but this was an awful experience I had with them from the jump. I know they're busy and I don't like wasting anyone's time but them telling me stuff like that really hurt me because my dog needed to be seen to check on his progress and it seemed like they only cared about sticking it to me and not caring about my dog
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May 2020 by S S.
We took our dogs here for many years. We ended up leaving the practice bc every visit just felt cold and judgmental. They would suggest costly procedures such as thousands of dollars worth of dental work, and if you didn't agree then the appointment would turn into a very cold and awkward room.
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March 2020 by Antonietta S.
Both vets help every time and they know what they are doing. Their prices are realistic and affordable, I'm happy with the switch I made!
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November 2019 by Nancy F.
I took my cats here from 2001 until I moved out of state in 2011. I know my cats got the best in medical attention. The state I relocated to I went through 5 vets in 3 years. In the state I moved to you call your vet and you bring your pet in and they refer you to another vet that specializes in that problem. Your first visit to the specialist they perform their own exam. Then you need to make another appointment to discuss the medical plan. The third visit if you're lucky they will correct the issue but they may drag you back again just for good measure. I am so grateful my condo didn't sell and I can return to a real vet that doesn't run you all over and truly cares about your pets.
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April 2019 by Ryan T.
I've gone here for the past few years with my 2 dogs. It's a good experience if nothing is wrong with your dog. However, when your dog gets sick they send you everywhere just to get more money out of you. I would stay away from Dr. Brian at all costs. He caused my 14 year old dog to have seizures by decreasing his medication by 300mg! My dog has now passed, because of a vet who has no common sense. He has a very big ego and thinks he knows everything by disagreeing with customers. The staff is friendly, but that's the only good thing about this place. I would not recommend this place at all to anyone, unless your dog never gets sick.
