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August 2024 by Ricky Mathee
Kai the sale rep was great as well as Karen
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August 2024 by Jonathan Henderson
I had a very good experience with Kai, he was super helpful through the whole process, answered all my questions and gave me all the information I needed. Would recommend.
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August 2024 by Jamie Besnoff
SCAM ARTISTS!!!!!!! BUYER BEWARE: spent 14k on a car and in less than 6 months i had to buy 4 new tires. They put different size tires on the car and now the tires tread is completely gone. Richie made me wait 8 hours for my car when he said it would be 1 hour. They have kids barely out of high school selling cars. What a joke.
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August 2024 by Crested Onyx
This was the best experience I've ever had purchasing a car. Freddy, Junior, and Liam made me feel at home and everything was explained to me in a way that has made this place the ONLY place I'll ever get a car! Thank you everyone for getting me my dream car!!!
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August 2024 by Felicity Sol
Please DO NOT PURCHASE A CAR HERE UNLESS YOU WANT TO BE 26K IN DEBT AND HAVE A CAR THAT NEEDS CONSTANT REPAIRS I had to bring my car three times and I haven't even had the car for 3 months it needed a new transmission which only comes with warranty for 6 months even with the new transmission the cars check engine light still came on a few weeks later please do you research and don't do business here on top of it they take a while to repair the car and give very limited warranty for a car that has many issues
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August 2024 by Kristine N
Terrible
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August 2024 by David Sgueglia
Kai from sales and James from Finance made this transaction extremely simple and quick. Great guys to work with. I will be buying another work vehicle from them.
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August 2024 by Cris Guty
I just bought a very good car at a very good price, Ollie was a very good salesman and helped me with everything I needed, I recommend Better Way Autos to buy your next car
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August 2024 by Kenyetta Walcott
They’ll get you approved and they have great prices. However , Customer service terrible..
I came prepared to make a purchase and I had a few bumps in the road that I handled the next day and was ready to move forward in purchasing. But still had to wait with no information on when the vehicle would be ready.. Richie was my sales guy.. real friendly but terrible with communication. The car needed minor maintenance and inspection before I could take it.. I get there at 1:40 pm and I’m ready to do paperwork but it was a few people ahead of me.. cool.. then after 3 hours waiting I finally got to finish paperwork with James (which was amazing , very funny , knowledgeable guy) we were done in lest than an hour and now I had to wait for the service to repair a tire before I could take my car.
(Supposedly someone used the tire that was meant for my car) so they had to order a new one.. after 3 more hours of waiting another sweet guy in sales realized how long I was waiting and help push to get me out of there. Finally I get the car and I realized my screen says air pressure warning and I mentioned it Richie blew it off and said it could just be a sensor.. days later I take it to a tire shop and they tell me it’s a sensor $80 fix.. also before I left I adjusted my mirrors I notified a price of rear view mirror missing. At this point I just want to take my 3 year old home we’d been there all day :(
Next day the mirror just fell off !! I told Richie about it.. I’m still waiting to get my mirror fixed.. tomorrow makes it a week I been waiting..
I’m not saying don’t go here just make sure you choose the right sales person.
Overall I’m happy about my car.. it’s the communication that is terrible.
And ABW, please don’t reply to my review trying to defend your company just help me get my car in driving state please.. I can get a ticket for my mirror missing thx
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August 2024 by Jenn DeMaio
I had such a great experience with Amy (and her sidekick Eric). She was honest and always available to answer questions. I felt my needs were met and my daughter loves her new car.
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August 2024 by Rebecca Wolff
This five-star review is just about my salesperson at A Better Way, Kai Dowling, who was really kind, thoughtful, and relaxed, and made the buying experience feel down-to-earth and not tense at all. I am leaving a separate review for the financing guy I dealt with, a bald white guy with big glasses, who was completely unprofessional and a real douche-bag, and made me feel so uncomfortable that I wanted to just walk away from the whole deal but couldn't because I needed the car. Yay for Kai Dowling, thumbs way down for the bald white financing douche bag. Also thumbs up for the car itself, which just checked out great at the shop and passed inspection etc no problem. I am sorry for others who had a bad experience with their car, as that is a real nightmare.
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August 2024 by Princess Speaks
Do not go here!!!!! If I could give them 0 stars I would, the sales man I had (JERI) was calm until it was time for me to buy the car. I came there without my dad on that day and he was so rude stating I made him late last week when I was looking for insurance for my car. I confronted him and told him he was rude and that was his response. I told him I didn’t want the car anymore and he said I’m not going to get my deposit. I asked to speak to a supervisor or manager, that’s when they gave me my deposit back. I don’t play that, they knew I would turn that place loose. That short man thought the could play with me, not today!!!!!! Left with my deposit,do nottttttt buy anything here. They have a case with the attorney general because they don’t fix the cars they get from auctions. Beware!!!!!!
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August 2024 by skielh leos
Horrible customer service.
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August 2024 by Kris Curtis
Greatest car buying experience ever. My car sales person, Ollie, went the extra mile in getting me a car that fitted my needs and budget. Extremely friendly and knowledgeable staff allround. Highly recommend!! ??
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August 2024 by Paige Sirichantho
Came here twice and I couldn’t get the car I wanted first but Ollie helped me out and got me approved when I didn’t think I would. Great customer service
