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July 2022 by Jeff P.
Never ever ever bring any job to this shop. I hesitated leaving a review for a long time because I don't like blasting businesses online but PJ Zarella has pushed me too far. PJ Zarella is the most unreliable, unethical, mechanic I have ever encountered in all my years owning watercraft. I brought my older 1997 Jetski to PJ back in October 2020. It needed significant work. I was told by one of his mechanics that if my job was the only job in the shop that it would take about 3 days to complete. It has been almost a 2 year saga at this point. PJ held it all winter long and never worked on it. He held it for all of 2021 constantly claiming not having staff or parts he needed. He did have the parts he needed for most of the summer of 2021 and never finished the job. He constantly gives promises and never follows through. He won't schedule time or appointments probably because he knows he won't follow through. Towards the end of 2021, he said that all he needed to do was water test it. He never did. He held it all winter of 2021-22. At the start of the season 2022, he again claimed it just needed to be water tested once it got warm. It is now July 2022, he still hasn't water tested it and refuses to schedule a time to do it. You might ask why didn't I just take it back. I tried and he wouldn't give it to me. I had an attorney contact him and PJ was a regular no-show with the attorney. I understand that 2020-21 was an unusual time with supply chain issues impacting parts and supplies. But this goes well beyond those issues. You would think that a mechanic would want to just finish the job so he could get paid. You would think that a business owner who is low on staff would work outside normal business hours to deliver on his promises to his customers. My entire experience with PJ has shown him to be irresponsible, unorganized, rude, and lazy. He is rarely at his shop and has ghosted me regularly. He has no comprehension of any concept of customer service. By all accounts from people who have worked there, he has no idea how to run a business. Do yourself a favor and bring your business elsewhere. He'll seem all nice and act like he will take care of you...it's an act.
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February 2022 by Mike Deschenes
always takes care of me and family, prices are extremely decent and the guys are all decent there.
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January 2022 by Gina Galvez
Awful service and communication! I called and asked if I can have my truck towed there and leave the keys. They said sure, I call the next day told them the troubles I was having and asked them to keep in touch. Days go by and no call. My fiance called multiple times with no answer. I come to find out that my father-in-law offered to cover the cost so they didn't bother contacting me. Next thing I know my truck is back in my drive way still not able to start. I've never felt such disregard from a company before. The worst part is they charged my father-in-law $800 to NOT fix my truck. Left me 100% in the dark about my own vehicle.
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June 2021 by Jeffrey Lynch
Solid, dependable, trustworthy. Found them when I moved and am happy to have a quality mechanic in my area.
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June 2021 by Michael Gatins
Knowledgeable & friendly service for your boat & trailer.
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May 2021 by Phil J.
i wouldn't recommend making an appointment here to have emissions testing. They don't honor them, nor apologize for a significant wait for the emissions guy to return.
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April 2021 by Emily Haggett
Always takes good care of us, gets me in and out quick,does a good job, and I never feel as tho I’ve been scammed, they also usually give loaners and that is huge!
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March 2021 by Michael Lokites
Excellent experience great professional service , fair priced , and friendly atmosphere!
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December 2020 by Xavier Boyer
Had my truck towed here after it broke down. PJ has always taken care of me and my viechles. Got it taken care of for a really affordable price. Super trust worthy, great to work with.
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June 2020 by Monz E
They didn't have a part that we needed the guy that was helping us out drove to the other store to get it super helpful customer service was on point
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January 2020 by Donald Graf
Awful wouldn't back their work
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November 2018 by Patrick Zarrella
My favorite place to work!
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September 2018 by Thomas Strong
Bought a vehicle from these guys for $4,000. I live 6 hours away so I called first and asked about the car. I was told that the car runs and drives 100%. I was also told that it had new timing chains, gears, guides, tensioners and water pump. I was told it had a new battery, and new tires. I was told the car had a recent tune-up. I was told the car was just through emissions and was a good running car. I picked up the vehicle from PJ and was reassured all this information when I arrived at his business after driving 6 hours to get the car. I towed the car home and then found out that the motor burns 2 quarts of oil every week. There were no new parts in the car. None. All parts were crusty and had not been touched. The car had a rotted exhaust that along with the shot piston rings was causing a check engine light to go on. These guys cleared the light with a scan tool before selling it to me so it would take up to 200 miles for the light to come back on. In the end, I got taken by these scumbags. I bought a car from them that had a bad motor and they lied and told me a fairytale that was all a farse. Please be careful when dealing with these guys. They have no morals and do not care about their reputation. They are just looking for cash in their pockets.
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September 2018 by Brian Maurer
I have a Briggs & Stratton 23hp Surface Drive/Hyper drive Mud Motor and I took it to 3-4 Briggs & Stratton dealers who told me they didn't want to touch it because of the lower unit that was put on by Mud Buddy. Both units are covered under separate warranties.
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May 2018 by Phil Dunphy
Told me what they could do ( Wednesday before Memorial Day) Did what they said they could do. I'm one happy new customer. Yes boat un water on Memorial Day weekend.
