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June 2024 by T. James
Another Saturday night I have no access to my account. Random dead times in the night are frequent with Citizens. Two days ago it was the same. No other bank just blacks like this.
Can't even order Uber from work.
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October 2023 by CriCri Gorycki
We have had such a pleasurable experience with Citizens Bank - from the moment we walked in the bank to open our accounts with Samantha to our most recent interaction with Lisa as she helped us to clear up some charges to our account because the accounts hadn’t been linked together so we were getting monthly service charges.Lisa was EXTREMELY helpful, polite and kind and made every effort to help us out. I want to commend her for her professionalism and to commend her manager for hiring such a capable and pleasant sales associate.We are very happy with all of the tellers and other account managers at the Montville branch. Great job everyone!
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October 2023 by Michelle
I deposited my paycheck from a high end spa multi million dollar company they put a hold on it. Won’t give it to me until AT LEAST October 6th a week after depositing. So if you need your paycheck to live on don’t bank here!!!!
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September 2023 by Corinne Lamour
Friendly and efficient
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December 2022 by Liu Longton
Usually really great experience, but every time I need to cash a payroll check written through Citizens I need to wait a day in order for it to clear when that never happens at any other bank. Very weird considering that is not how it is supposed to work. I would recommend the Groton Citizens bank instead if you have a similar problem.
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August 2022 by Ashley Turner
What a great experience ! I had to make a switch and Sam jumped right in explained all the ins and outs of everything. Everyone was happy and welcoming. So glad I switched over. Plus they have lollipops… it’s a win win for everyone. Highly recommend
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July 2022 by Estban O
I always go to this location
They take care of my banking needs
Very helpful
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April 2022 by Esteban Alvarado Z
I always go to this locationThey take care of my banking needsVery helpful
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December 2021 by J
Amazing Customer service. I was helped with kindness and was able to understand everything that was going on. Kelly is an angel and helped me set up my first account here. I won’t go to any other Citizen. Had 0 issues and know I can depend on them for answers and help.
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March 2021 by Andrew Impellitteri
Good experience with this location all around. Helpful and friendly with loans and other banking needs
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December 2019 by UTC7513 UTR7513
Opened an account. They approved me. I deposited money. Then I get a call, sorry when you were here we didn't do our job of cross checking with telechex. I had to come back to close the account.