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December 2023 by JonScott F.
To whom it may concern, I just received back my 30 year old Victorinox knife from repairs. It was a very well used, pocket tool with a broken saw blade. The other blades were more than broken in, many miles on this knife. It is beautifully rebuilt. Their technicians did an absolutley terrific job, so good in fact that I almost don't want to use it but keep it as collector piece, buy a new one that I would not feel guilty about beating up. I own other Victorinox knives that are in need of the same kind of attention and care. Thank you so much for your wonderful service.
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September 2023 by djole78
I have purchased many items from Victorinox over the years (mostly travel gear, such as various luggage pieces, but also clothing while they used to sell it). Back in the day, while they used to offer higher quality luggage they used to have ‘Carry with Confidence’ LIFETIME guarantee, but they do NOT stand behind it now. Submitted a claim for a bag that ended up with punctures in both its ballistic nylon and hard plastic pieces as well as having its internal construction protruding, and they are deeming this ‘general wear and tear’!?!?!?Clearly not buying anything from Victorinox any more and would advice others against it!
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October 2022 by Tytus hover
they should all sit on a bus and head to leatherman tool group in portland or and learn how to make a real product and what real warranty means.
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January 2022 by Ryan Gillespie
Cute little retail shop with basically everything they make. Fair prices and knowledgeable staff.
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November 2021 by Dana Berwick
Small parking lot but easy to navigate. It fills up very quickly during the warehouse sales, so get in early. I have never had a negative experience with any staff member. Nice, modern building.
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October 2020 by ALAN Sinise
I love the store but I get a new watch from that and they were going to charge me for the repair and I do not like that because the watch is under warranty
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October 2020 by Tibonn Tibonn
It's Swiss army nothing but the best
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February 2020 by Paul G.
Just purchased two Victorinox Night Vision watches, and my wife bought two bottles of perfume. Very good prices, and terrific customer service from the staff.
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January 2020 by John Burk
HORRIBLE, one of the most dishonest companies I've ever dealt with. Sign up for their Saturday Steals texts - then when you order from them, they will cancel your order and blame it on a "system glitch" and no matter how many managers you talk to, they will NOT honor the order. Run, don't walk, away from this store and this company! On top of all this, customer service lied, and said I was refunded the same day. They held my money for 6 days. Posted a picture of the email as proof.
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January 2020 by Steve Sullivan
I’ve owned Rolexes for fifty years but a decade ago I bought a cool Victorinox. A fraction of the cost and it looks and works great. I have a $30,000 gold Rolex Daytona in a safe deposit box because of it.
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December 2019 by Richard Hart
Outstanding customer service.
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December 2019 by Jim Andrysick
It's an office & warehouse.
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November 2019 by Sammy Garjune
Had a favorite one of my knives loose its pocket clip. It and the hardware was shipped to me in days. GREAT customer service.
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October 2019 by Ken L.
If you are reading this you may be considering coming to Victorinox but I should warn you, there are three types of reviews here: 1) People who bought something (mailorder, online) and have never been to this location but just want to complain about the company in general 2) People who come to the small factory store that operates here year-round 3) People who come to the annual factory clearance sale (usually in late fall) I have had all three types of interactions with this company but I feel it's only appropriate to discuss #2 and #3 here: #2: This is a small (one medium-sized room) factory store that is attached to a large warehouse/business office. I have been here maybe a half-dozen times and I've noticed that it is rare to get good deals here. You might figure that a factory outlet store would have scratch-n-dent or discontinued items but I have only rarely found that here. Usually, as another reviewer pointed out, the items in the store are just the regular full-retail-price items that Victorinox sells online or elsewhere. Still, if I'm in the area, I like to try to stop by and see if there are any sale/clearance items available. Also, while I'm here, I usually see one or two people bringing in a watch or knife for repair. So if you live locally, I guess that's an advantage of having Victorinox close by; you don't have to wait or ship your item for repair. #3: Once a year they have a huge factory sale. For this, you don't deal with the small on-site store (in fact I think they close it during this sale). Instead, they set up a dozen registers in the back of the warehouse. The sale is enormous and goes for several days (over the weekend). I have a hard time finding the dates announced online but if you call them, they'll tell you the next dates. I assume the dates are always late fall so as to capture Christmas/Holiday shoppers. If you come to the sale, be prepared to wait outside on a long line before getting into the sale. They put up some canopies outside to keep the weather off you, but the line extends way beyond the canopies. Once inside, it's pretty crowded (though they do try to keep the number of people inside to a certain limit) and you'll be elbow-to-elbow with other shoppers, looking at boxes of items with prices printed on the front of the box. Some prices are good - mostly the cheaper stuff imported from China. The watches were discounted, but I still didn't feel they were worth it. If you're a lover of Victorinox watches and you've been paying retail prices for them, then it may be worth it for you to check out this sale. The knives are discounted a good amount (pocket "Swiss Army" as well as kitchen and utility knives). They have a surprising amount of other items such as kitchen gadgets too. I noticed that they also sell coffee and donuts (it looks like a local bakery comes in and caters this) but it's only available at the end of your shopping experience, after you check out (I guess they don't want people spilling coffee all over their warehouse!) I don't really have any pro tips for the warehouse sale except to be prepared to wait on line, and do your research online ahead of time, so you know what you are looking for and what is a good deal vs. what's not.
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October 2019 by Adriano M.
I have always been a huge fan of Victorinox because of there high quality products BUT I have to tell you I have never been so disappointed in the "Company Store" I drove almost an hour hoping to find a large warehouse type outlet and I was surprised to find a retail store the size of my family room connected their mega warehouse. The selections are very limited and the prices are retail! Come on man! I was happier when you had a retail store in the malls with more selection at Mall prices. I'm shocked that this company can't offer customers an outlet price store at the HQ especially when people go out of their way to visit. So sad....Poor leadership and marketing dept. I will just go to amazon from now on and buy the stuff cheaper and get next day delivery without driving an hour.
