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April 2024 by Christian Bujdud
I went in for what I assumed would be a quick oil change. Instead my car was completely stripped of oil I was charged for the service and then was informed they in fact did not have the oil my car needed in stock. This was told to me after already sitting in silence for about 15 minutes in the shop. At that moment I was told it would only be another 10 minutes. An hour went by. I had already been charged for the service and my car was physically unable to leave as it had no oil in the engine. I was not compensated nor even apologized for the inconvenience instead I was given attitude and sas from the employees. Please trust me this is not worth a 140$ oil change or 2 hours out of your day.
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March 2024 by Claire O'Brien
This was the best experience! Annette and Gianna were welcoming, kind, and explained everything so well!
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March 2024 by Riley Woodyard
Anette is fantastic. Great oil change?
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March 2024 by GheTto JuIcE
Do NOT bring your car here! Should have left when kid could not open the hood. The guy that changed oil stripped out my oil pan
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January 2024 by Annika Alexander
Quick and easy! sometimes there is a bit of a wait but they move quickly. Annette Geo and Hunter were friendly, knowledgeable, and efficient. Only performed services my car needed and did not try to upsell. Also they usually have great online coupons. I highly recommend this location!
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October 2023 by David Clemen
I never write reviews. This is by far the SLOWEST VALVOLINE EVER.This is closer to my house than the one in Fairfield. I have tried this place multiple times always with the hope of “this time it will be better.” Never is.
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October 2023 by Bob Beaudry
It’s usually quick but not this time. Price always seems to be different despite getting same oil change. Very expensive but it’s close and convenientService: Oil change
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August 2023 by GCleph Musique
Instant it is not. I spend typically 30+ minutes in line. Staff upsell attempts every time I go get a tad old too. Their services are decent, just could have better customer care.
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August 2023 by Jess
DO NOT GO TO VALVOLINE MONROE!!!!I went for an oil change yesterday. Pulled into the bay and the man stated, "same oil as last time, 0W20 Full synthetic?" I confirmed that was accurate. They drained my oil, charged me $106.33 then let me know they did not have any 0W20, and that they had to give me synthetic blend because no one was going to go to the store and get the 0W20 my car takes. Then they proceeded to charge me $66.78 for the oil that I now have to go elsewhere to get replaced and pay for!!I did call the number on the back of the invoice and spoke with someone, letting them know the situation. They said they would be in contact with me, but so far they have not called or emailed me.To top it off, the invoice say they added windshield washer fluid, they did not, the invoice says they checked my tire pressure, they did not.
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August 2023 by Samuel Miko
Feel like I dodged a bullet.I couldn't get an actual price for an oil change. Then when inquiring about getting my tires rotated I was told "nah we don't do that".Not great.
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August 2023 by Bruce Gangnath
Every person who worked there was friendly and knowledgeable! Changed our oil quickly and easily!
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July 2023 by Jess R.
DO NOT GO TO VALVOLINE MONROE!!!!I went for an oil change yesterday. Pulled into the bay and the man stated, "same oil as last time, 0W20 Full synthetic?" I confirmed that was accurate. They drained my oil, charged me $106.33 then let me know they did not have any 0W20, and that they had to give me synthetic blend because no one was going to go to the store and get the 0W20 my car takes. Then they proceeded to charge me $66.78 for the oil that I now have to go elsewhere to get replaced and pay for!! I did call the number on the back of the invoice and spoke with someone, letting them know the situation. They said they would be in contact with me, but so far they have not called or emailed me. To top it off, the invoice say they added windshield washer fluid, they did not, the invoice says they checked my tire pressure, they did not.
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June 2023 by Shawn M
I'm not one to write reviews, but this is by far the slowest establishment I have ever visited. If there is even one car in front of you, you would be better off driving to a different location to get it done. Zero sense of urgency, probably twice the time compared to the location I last went to in Fairfield. If you have nothing better to do with your day, feel free to wait here. Three cars in front of me and it took 2.5 hours, 20 minutes of that because they dropped my oil cap and didn't seem to care how long they took to retrieve it.You know they are hourly, the owner should think about implementing some kind of commission or per car pay, they could double the amount of cars going through that place, I saw at least 6 cars leave because of the line / wait.
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June 2023 by Ben Bayers
Got an oil change here. Tested my ac and said it was really low and tried to sell me on recharge. Told them I’d do it myself and when I connected the hose, the AC was perfectly filled already. Unhappy with upwelling and will not be going back. Untrustworthy.
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June 2023 by Beck S.
They absolutely need a better Sunday crew. Service is slow and weak. I mean seriously slow, walking around slow, twirling dirty rags. Ridiculous
