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January 2024 by sally verrilli
I’ve never met someone so perfect for a profession as Dr Burg is for his. We’ve been patients of his since 1993. He has treated 6 cats of ours over the years. He and his team go out of their way to offer help in difficult circumstances. They are compassionate and creative and help you to make reasonable decisions in emotional times. So caring and calm. I fear the day that he retires.
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October 2023 by loretta dubac-shiplee -engel
Friendly knowledgeable staff, very accommodating. Highly recommend!!
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February 2023 by Google user
Dr. Burg (and at points Drs. Waldo and Sackler) cared for my dog from 8 weeks and then for years at a time for his 14 years (I had moved in and out of the area a few times, but always came back to this practice). Dr. Burg performed surgery on him twice when he was younger. He was last seen in the office a few months ago so his care there was up to date. Several weeks ago, I had a true emergency at 8am on a weekday: my elderly dog had collapsed and I could not get him up. I called the office in tears (knowing I’d likely need to put my best friend to sleep) and was flatly told by the receptionist that Dr. Burg had no appointments that day, but that she’d leave him a message and call me back. I called back to follow up an hour later and same cold, flat response. I asked if Dr. Burg was in the office that day—he was—and she apparently was unwilling to ask him directly (“Like I said, I left the doctor a note”). There were no other relief staff available at the practice that day. My dog died that day, at an emergency facility that did not know us. I never received a call back from Monroe Animal Hospital. There are two clear issues here: no emergency appointments in the schedule (I called immediately when the office opened that day) and the cold response from staff. It’s worth noting that I was not an overly demanding, verbally abusive client on the phone—I was kind and communicated the issues my dog was having very clearly. I’m more than disappointed. I am in healthcare myself and am well aware of the demands that the pandemic has brought to the industry and staff being stretched. But this practice that saw my puppy for the first time 14 years ago gave me the cold shoulder when he and I needed the care the most. I’m getting a new puppy soon and I can’t bring him back here.
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February 2023 by Stephanie F
Dr. Burg (and at points Drs. Waldo and Sackler) cared for my dog from 8 weeks and then for years at a time for his 14 years (I had moved in and out of the area a few times, but always came back to this practice). Dr. Burg performed surgery on him twice when he was younger. He was last seen in the office a few months ago so his care there was up to date. Several weeks ago, I had a true emergency at 8am on a weekday: my elderly dog had collapsed and I could not get him up. I called the office in tears (knowing I’d likely need to put my best friend to sleep) and was flatly told by the receptionist that Dr. Burg had no appointments that day, but that she’d leave him a message and call me back. I called back to follow up an hour later and same cold, flat response. I asked if Dr. Burg was in the office that day—he was—and she apparently was unwilling to ask him directly (“Like I said, I left the doctor a note”). There were no other relief staff available at the practice that day. My dog died that day, at an emergency facility that did not know us. I never received a call back from Monroe Animal Hospital.There are two clear issues here: no emergency appointments in the schedule (I called immediately when the office opened that day) and the cold response from staff. It’s worth noting that I was not an overly demanding, verbally abusive client on the phone—I was kind and communicated the issues my dog was having very clearly.I’m more than disappointed. I am in healthcare myself and am well aware of the demands that the pandemic has brought to the industry and staff being stretched. But this practice that saw my puppy for the first time 14 years ago gave me the cold shoulder when he and I needed the care the most. I’m getting a new puppy soon and I can’t bring him back here.
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December 2022 by sherry costa
Wonderful experience! Dr. Sackler is absolutely awesome, as is the entire staff.
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October 2022 by Amy Ferris
Kind caring place to take your fur babies. I have been going since 1995!
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October 2022 by Kim Schmidt
Dr.Burg and his staff are wonderful.
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October 2022 by Drew Barbierri
Terrible vet they over vaccinated my dog and we had to put her down don’t recommend going here
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September 2022 by Colin Iken
Everyone here is extremely knowledgeable and very kind. They love my animals just as much as I do and are always able to answer any questions I have or give me more information on things to look for. Highly recommend for anyone in the area!
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September 2022 by Pamela Conneely
Dr. Burg has taken care of our dogs all stages of their lives. He has always been thorough and patient with their care.
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July 2022 by Kirsten K
The vet is always a pleasure to work with and knowledgeable.
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June 2022 by Miranda Haines
Will not be returning.Dr. Sackler seems completely inept when it comes to handling dogs with care. If you decide to go with this practice please only book with Dr. Berg.
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May 2022 by Lorie Miller
Lack of communication amongst staff and with prospective new customer. Glad I learned this before I became a client.
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November 2021 by Thomas Severino
You cannot get a better Doctor for.your pets. I would not even think about going anywhere else. He cares as much about my pets as I do.
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October 2021 by JoAnn Betts
Dr. Berg is a wonderful veterinarian. He is patient and kind and his professionalism is eminent.
