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July 2024 by PL XMMM2
I much prefer this REI location to the Norwalk or Bergen locations. Bike shop staff are knowledgeable and kind. Turn-around time for my service was over-night. Technical knowledge of apparel amongst floor staff seems to be lacking, in comparison. Parking is a dream! Covered behind/below and open parking in the front of the store.
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June 2024 by George Page
Excellent store, especially if you're a member. Helpful staff, good selection, decent prices, and most definitely the re-supply section is a must visit! Better than ever... love re-supply!
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June 2024 by Melissa DeFrancesco
I went to this REI location a few weeks ago looking to buy a new bike. The staff there is incredibly friendly and helpful. I felt like they really understood what I wanted and they never tried to upsell me on anything I didn’t need, which I always appreciate. They helped me find the right bike fit, and even went out of their way to locate the exact bike I wanted at a nearby location when it wasn’t available at their store or even for online order. I was very satisfied with my experience here, and I will definitely be back for all my cycling/outdoor needs!
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June 2024 by sarnzee
I bought a mountain bike from here and brought a couple friends in to have the same experience, the staff here at this REI have been some of the best that I’ve encountered. Today I somehow managed to get two flats, I brought it in to see if they can help me find out how since it wasn’t obvious what caused the two flats. I met with Neil who very meticulously inspected to tire and rim who couldn’t turn up anything either. He suggested that I leave it for his team of bike mechanics the next day but that didn’t suit my needs for today, I had some trouble finding the right tube as well so not only did he find my tube but he gave me two for not being able to solve my problem right away, that’s his business practice, no problems only solutions. Thank you Neil for this pleasurable experience, this is definitely my favorite REI.
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April 2024 by Chris M
I am ALWAYS very impressed when I go into the store..it's is filled with everything I need and everything I want..I usually walk out of there with a bag of ggoodies.
The hiking selection is great.
I am an avid hiker/camper and they have the items I usually forget when I get out there. To see the items in person is key to me to make an accurate list.
The staff is ALWAYS friendly and knowledgeable.
I will continue to recommend this store to others...and hopefully they will become a member too.
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March 2024 by Blaine Hunt
My daughter needed hiking shoes. Theresa took her time and patience to help her get the perfect fit. Thank you Theresa! You’re the best!
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March 2024 by RJ Davis
The staff is always helpful and friendly. They really make you feel welcome and part of the club. Good products, sometimes a bit overpriced, but always good quality. You're not shopping at a Walmart here and don't expect Walmart prices.
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March 2024 by Taku Shimura
I just became a member & just received my first online order from them. One of the items was not what I expected but even after they explained to me that what I received was what was shown online, they still fixed things for me! I'm a REI convert now. I plan to continue business with them indefinitely. Oh, and their Milford store is rather nice! Worth going to the store instead of just shopping on their website.
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March 2024 by dawn c
We were attended to by friendly associates.
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February 2024 by Dan Champagne
Love REI. GREAT staff, great selection, overall love the atmosphere of this store! I recently purchased bikes here as well for my wife and I and 3 year old. The price was great during their bike sale, and the staff was super helpful getting everything done and loading up the bikes.
Update: Bikes have been great for about 2 years now! Would highly recommend them!
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January 2024 by Michael Wu
Going to iceland soon and needed some last minute snow gear that wasn't extremely expensive. Anthony was super helpful in not only fitting me for 2 kinds of boots but was helpful in finding me some weatherproof pants too. Really great service thanks Anthony! Give this guy a raise.
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December 2023 by Will Waite
Quality outdoor gear and friendly, knowledgeable and helpful staff. My go to when I need gear I can rely on.
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December 2023 by B Morris
The staff here is friendly and helpful.Great selection of products but over prices are marked up.I went to buy Vuori clothing and I found the exact same shirts online at Vuori for 30% less.
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December 2023 by Simon Wibberley
Bill, I sent this to you CEO.Hi Eric,I live in Cape Town, South Africa and enjoy an active outdoor life.I have had the pleasure of being introduced to your stores in Connecticut due to our Head office being based in Woodbridge, North of New Haven. (Used to live there in 2015)Bill in your Milford store is one of the best service ambassadors I have ever met in my life.A wonderful human with genuine passion for his trade and craft. I made an effort on a recent trip to purchase some items and went back a 2nd time almost just to say bon voyage to him.As a entrepreneur I would want to hear this for pure praise on a good job done but also know that the culture you and the Team have built is on point and unrivaled.Thank you from a Big Fan!
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December 2023 by Alana Lipkin
Friendly, knowledgeable staff who love the outdoors as much as you do and will go out of their way to help you out.