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February 2024 by Abigail Jimenez
I love Marshalls
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January 2024 by penelope jacobs
Asset Protection needs to stop stalking and mean mugging people who are shopping. Just because I have a hat and coat on doesn’t mean I am trying to rob you. Calm down.
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January 2024 by Khmei Kai
One of the better locations. Great inventory. Christmas was not bad at all. There were literally 20 people in line...I waited maybe 5 minutes. That is fast!
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December 2023 by Sonia Maria Soto
Christmas shopping
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December 2023 by craig kennedy
If your looking for deals on items of need this is the place to go shopping. I can't really get into details on the items I don't want anyone buying theses items before my wife and I get a chance to buy them remember look and you shall find ? what a great buy Marshall
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November 2023 by Heather W.
The wait and service at this place is ludicrous. I've been here multiple times and it's just excruciating. There is ZERO efficiency/urgency here. There are TWELVE people in line, two registers open (one cashier just left); many other staff people wandering around the store as slow as molasses. Cashiers chit chatting about their day.
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November 2023 by Stephanie Miskowicz Lhila
Stephanie Miskowicz-Lhila Great Experience
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November 2023 by Saki Taylor
This was my first trip to this location. They had really nice selections, as well, God customer service. I'd recommend this location!
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October 2023 by Doug Marshall
Holy cow ! Shoes ? high heels ?and they need a husband bench
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October 2023 by Jose Solano
Excellent
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September 2023 by Meika D
On 9/7/2023 at approximately 1:05pm I entered Marshalls, Milford location. My hopes were to purchase a NFL jersey. Before I arrived at the store I called to inquire if the store had any in stock. I spoke with representative Najea who stated there were a few.When I entered I approached two representatives by the name of Natalee and Amanda. They were having a personal conversation and did not pay attention to me saying excuse me three times. After being ignored I became frustrated and found another representative to assist. She stated there were no jerseys and called out to Amanda for assistance. Amanda and Natalee were at this point speaking with the representative and then began to inform me that no NFL jerseys are sold at the location. They asked multiple times if I called the right store.I informed them that I contacted the store prior arriving. To confirm, I called the store in their presence and the same representative Najae answered. I asked her to meet by the men’s section to guide me to where the jerseys may be. She stated she was at the register but would once she was done.Natalee gestured with her hands from where she stood and told me to “just go look in that section.” I explained to her that I did and would like assistance. She did not move but left me to go back to the representative I initially made contact with. As I turned to walk away I could hear Natalee telling Amanda that I had an attitude and I need to watch who I’m talking to.I turned back and asked Natalee why she felt the need to be disrespectful towards me while I was only asking for assistance. I explained to her that while she was having a personal conversation, I tried to get her attention. She said “So what, maybe I didn’t hear you.” Natalee began to yell at me and be very argumentative. While her peers tried to calm her she continued to yell over them telling saying I needed to show respect. The disruption was enough that another customer came over concerned. Never did a manager come to see what the issue was.I walked away in search of one. I spoke with a worker by the name of Krissy. I asked if I could make a complaint with a manager or if there was a number to call. She pointed to a sign on the wall with a customer service number. I asked if she was a manager. She stated no and informed me that the manager was a worker by the name of Susie who was out back taking boxes off a truck.Moments later while speaking to an employee at the register Najea who was very helpful, took me to the section that displayed a few jerseys and to my satisfaction there were indeed 3 NFL jerseys on the rack. I thanked Najae for her assistance.Before leaving I decided to ask again for the correct number to call to file a complaint. I was also informed that I could speak to the manager of the store Krissy. Krissy was called to the front for customer assistance. I began to question the representative. I asked if Krissy was a manager and she informed me that she was indeed a manager. I told the representative that I asked Krissy myself if she was a manager and she told me she was not. At that point I was disgusted. Why would she lie? The representative looked shocked and canceled the call for Krissy. I thanked her and exited the store.When I am a patron at an establishment I want to be respected. I do not go to stores to be disrespected. This is a business and I’m sure it relies on customers purchases. I am writing this grievance in hopes that there will be disciplinary actions towards the representative Natalee for her behavior and Krissy; in hopes the next patron will not experience social violence and unprofessional behavior the way I did. If Krissy is indeed a manager why would she lie? Maybe she could attend managerial training on handling conflict.I have visited this location before and loved the experience and I would like to continue to do business. This time there were women just in small groups chatting. I do not expect them to be quiet but when seeing a struggling customer, assist.
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September 2023 by Ms D.
On 9/7/2023 at approximately 1:05pm I entered Marshalls, Milford location. My hopes were to purchase a NFL jersey. Before I arrived at the store I called to inquire if the store had any in stock. I spoke with representative Najea who stated there were a few. When I entered I approached two representatives by the name of Natalee and Amanda. They were having a personal conversation and did not pay attention to me saying excuse me three times. After being ignored I became frustrated and found another representative to assist. She stated there were no jerseys and called out to Amanda for assistance. Amanda and Natalee were at this point speaking with the representative and then began to inform me that no NFL jerseys are sold at the location. They asked multiple times if I called the right store. I informed them that I contacted the store prior arriving. To confirm, I called the store in their presence and the same representative Najae answered. I asked her to meet by the men's section to guide me to where the jerseys may be. She stated she was at the register but would once she was done. Natalee gestured with her hands from where she stood and told me to "just go look in that section." I explained to her that I did and would like assistance. She did not move but left me to go back to the representative I initially made contact with. As I turned to walk away I could hear Natalee telling Amanda that I had an attitude and I need to watch who I'm talking to. I turned back and asked Natalee why she felt the need to be disrespectful towards me while I was only asking for assistance. I explained to her that while she was having a personal conversation, I tried to get her attention. She said "So what, maybe I didn't hear you." Natalee began to yell at me and be very argumentative. While her peers tried to calm her she continued to yell over them telling saying I needed to show respect. The disruption was enough that another customer came over concerned. Never did a manager come to see what the issue was. I walked away in search of one. I spoke with a worker by the name of Krissy. I asked if I could make a complaint with a manager or if there was a number to call. She pointed to a sign on the wall with a customer service number. I asked if she was a manager. She stated no and informed me that the manager was a worker by the name of Susie who was out back taking boxes off a truck. Moments later while speaking to an employee at the register Najea who was very helpful, took me to the section that displayed a few jerseys and to my satisfaction there were indeed 3 NFL jerseys on the rack. I thanked Najae for her assistance. Before leaving I decided to ask again for the correct number to call to file a complaint. I was also informed that I could speak to the manager of the store Krissy. Krissy was called to the front for customer assistance. I began to question the representative. I asked if Krissy was a manager and she informed me that she was indeed a manager. I told the representative that I asked Krissy myself if she was a manager and she told me she was not. At that point I was disgusted. Why would she lie? When I am a patron at an establishment I want to be respected. I do not go to stores to be disrespected. This is a business and I'm sure it relies on customers purchases. I am writing this grievance in hopes that there will be disciplinary actions towards the representative Natalee for her behavior and Krissy; in hopes the next patron will not experience social violence and unprofessional behavior the way I did. If Krissy is indeed a manager why would she lie? Maybe she could attend managerial training on handling conflict. I have visited this location before and loved the experience and I would like to continue to do business. This time there were women just in small groups chatting. I do not expect them to be quiet but when seeing a struggling customer, assist.
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September 2023 by Thomas Sigular
Good selection of clothing,great deals and the checkout process was satisfactory.
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July 2023 by Robert Smith
This Marshalls location always has everything I want for an affordable price. Yesterday, I was looking for clothes for my granddaughter but I was having some trouble. Luckily, this employee Kevin asked me if I needed any assistance to which I did. He recommended the cutest t-shirt and shoes which my granddaughter loved. She wears it almost every day! Thank you so much Kevin! He was a very kind and attentive gentleman and I would not get this type of service anywhere else. Amen!
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February 2023 by peter scozzafava (Peterscozz)
My wife was searching for a Winter coat but they had none.