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March 2024 by Beverly B
Great!! They're very respectful & professional. I highly recommend Hertz of Milford.
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August 2023 by Heberto Martinez
Unfortunately, I couldn't give less than a star review for the way I was treated as a customer. Rebecca Payne was very rude, arrogant and unprofessional. I booked and prepaid for a one week car rental, five days prior to my already paid for trip to New Hampshire. Upon arrival, an employee was retrieving the keys for the Tesla Model Y rental when Rebecca Payne said to the employee that the keys were not for me and that they didn't have a car even though there were three Tesla model Y's in the parking lot. When I explained to Rebecca that this rental was prepaid and under penalty, she told me to figure it out myself. I asked to speak to her supervisor and she refused to give me their name and told me that she was not allowing me to speak to them. She told me to leave the premises as I was calling customer services to figure out a replacement or refund in the building as it was hot and humid outside and she then preceeded to call the police on me and have me escorted off the property. This was a terrible and costly experience and I will not be returning or recommending Hertz in the future. I happen to be of the Latino decent and feel as though I was being discriminated against as the other customers in the building were white and not being treated poorly as I was. I don't know who would want to plan a trip with a Hertz rental when there's no garentee that you will have a car and risk losing time off from work or having to pay to cancel your trip.
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February 2023 by Charles Householder
The employees of this agency are excellent ! The car I rented not so much ! Smoke smell was terrible ! Tire sensors not correct 46 k miles, needed front end work car was all over the road .
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November 2022 by Joan Morales
The 2 gentleman were very friendly, made everything easy. Car was clean, full of gas. It was a pleasure to do business with Hertz Milford. I would definitely go to that location again.
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September 2022 by Blazej Zarebski
Was about to start my holidays and have had issue with renting from Enterprise...The guys from Hertz really helped my out. Very helpful and professional approach. Easy rent from first day till the return of a car. Would definitely be using again. Highly recommended.
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June 2022 by Prasanth babu Sadaram
Very friendly and cordial people. They even dropped me back at my home after dropping off the rental car.
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June 2022 by Jaida Goldston
They gave me a Rubicon! It was a nice experience!
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February 2022 by Carissa Tavares de Almeida
GREAT SERVICE!My company car blew out front tire on I-95N in high traffic and pouring rain! The next thing I know, I’m towed to repair shop and shortly after arrival I’m picked up and delivered to Milford Hertz. Reservation found, paperwork done and I’m in the swell ride. Only downer, previous user(s)… smokers. They tried hard to get that smell out but….NO. I did what I had to do and a week later, I’ve got my wheels back. But know this they were great!!!If I break down again in their neck of the woods… I’ll know who to call ?
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December 2021 by Kyle Rubin
This is the best Hertz location hands down in the entire universe!
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July 2021 by Kristen O.
I had an awful drive home stuck in so much traffic. I was so concerned I wouldn't get my rental car back to Hertz before they closed. Thankfully I made it with only 10 minutes before closing. The woman that helped me was great and it was a seamless process to drop the car off. What a relief after the trip I had.
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June 2021 by Derrick Kreckmann
The gentleman that helped me re-do the rental was extremely helpful and pleasant. It took quite awhile because the computers were not working properly but no fault of his own. I recently stopped using Avis because of poor customer service. Your employees were phenomenal.
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January 2021 by de-la flove
This location is disorganized, staffed with unengaged/unhelpful staff, and the office is housed in a run down strip mall which has bathrooms without running water.
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January 2021 by David Pizarro
Good location friendly personal, and very professional
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October 2020 by Mac Branco.
Friendly good service
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August 2020 by Rachel S.
Extremely nice personnel, clean and disinfect the car right in front of you which is important for me during the pandemic. Made the experience easy and enjoyable.
