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October 2023 by Kelsea LeRoy
I do not recommend this company for renting trucks!!! Yes the process was very simple to set the reservation up and pick was also easy. But when it comes to the return the problems began. I am 100000% they have rigged their odometers in their trucks. I drove 9.7 miles that i purposely calculated on an app on my phone just to make sure the exact amount of the miles were correct. They tried to tell me I drove 16 miles (which is not even physically possible through the route I choose). Then told me obviously there’s no way to dispute it or prove it. That they cannot help me there’s nothing they can do. So I brushed that off because I figured i wasn’t going to be able prove it since their truck said otherwise. I also called before I returned the truck and asked the employee if I needed to bring the truck back with the same amount of gas I picked up the truck, she said yes. I picked it up at a half tank and dropped it off at a half tank. They still charged me over $12.00 worth of gas and told me it must of been a millimeter off (if it is not a gas tank that tells you the EXACT mileage by number how is someone supposed to be able to tell that it’s a millimeter off and how would they?). Over all this company charged me 20.00 more then the quoted price when I did nothing to make the amount increase. I was very carful about staying under my budget. They told me there’s nothing they will do to help and denied anything wrong with they’re trucks. Extremely disappointed with the integrity of this company and customer service. I will never go through this company again and I do not recommend them to anyone. I stand by that something is absolutely wrong with the odometers in their trucks and they’ll nickel and dime you for everything they can. Very sad.
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June 2023 by Andrea Vancho
Today I paid in full so I erased my experience. I am just going to warn all customers that after 3 months they will auction off your storage. I hope they can get the agents customer service training because even if people are late they are still customers. Treat everyone with respect and that should relieve a lot of the redundant communication.
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January 2023 by Andrew Dougherty
Not a bad walk from the loading area
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November 2021 by J R.
My family, friends and I all have had storage units at Hacienda for years. Nothing but great things to say, it's exactly what you'd expect for a storage unit facility. No one has ever been rude to us, some of the below reviewers seem like they could do with some common sense. Personally have never had anything damaged, everything is always clean and seems well maintained. Great rates, easy to deal with and sign up or move units etc. (Just a side note, what fool thinks they'd let them use their truck to move out and leave the storage unit. Common sense would do you some good, you sign up, you'll be a paying customer etc. here use our truck to move in and make things a bit easier. Why on earth would they help you out when you're leaving and no longer going to be a paying customer .... Morons)
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March 2021 by Zachary Johnson
You pay them and store your stuff. Perfect!
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January 2021 by Richard
Convenient, but seems as if monthly rental fees, increase often
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August 2020 by Post Road
Five stars for today and I will be back next month for a more detailed review
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September 2019 by Matt P.
Owner is a miserable rude POS. Staff is young girls that he hires to look at as creepily as he can. Overpriced, furniture had water damage when I removed it. Don't waste your time or money here.
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July 2019 by Claire Benedetto
Best storage facility I have found.
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December 2018 by Srallis82
Clean, secure facility; never had an issue with the unit. A lot is left to be desired with the owner's customer service (reas this as the guy is flat out RUDE) and the office staff engage in some pretty questionable billing practices. If you choose this place for storage, and i stress you do not, WATCH YOUR BILLS AND PAYMENTS. They LOVE to bill early before you make the payment and tack on late fees, they occasionally miss applying payments and will harass you, illegally threatening to auction your property without following proper notification procedures (they don't seem to understand CT storage rental laws), and if you don't keep track of your account yourself it will eventually get confusing how much you actually owe if not current.
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August 2018 by William Andranovich
Nice clean storage facility .
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May 2018 by Paul R.
Moving is never fun or easy but Hacienda made the process a little more bearable. Pricing is great and I got a free month and truck so it was easy to just go with them. Couple stipulations with truck usage but overall an easy option to have especially if you're in a hurry and don't have time to go pay and rent from somewhere else. Front desk people were really helpful and recommended some great movers. Hopefully I won't have the storage for to long but at least I feel like where my stuff is secure. Place is super clean too...so thats a plus.
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April 2018 by Alex hernandez
Overpriced and under Service I can't believe how rude and unprofessional the staff was after keeping my belongings there for over a year. They even went as far as charging Me extra for moving out early
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March 2018 by Santiago Palacio
Came in looking for a unit to store my garage items, I had no idea what size unit I was going to need. The helpful front desk staff was able to put me in a unit that fit all of my items accordingly. They gave me a great price on my unit. They offered me a free truck to move my items in and the 3 month special. I highly recommend Hacienda to store.
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December 2017 by M B.
My wife recently went to Hacienda Storage with my young child. The owner was yelling at her and others for being 4 minutes late leaving the business. Yelling in front of kids is not cool. Have to agree with Kaitlyn S.