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September 2024 by Robin Brooksbank
I have never had such good service at a pharmacy before, had a prescription issue and they spent as much time as needed to check into it and help me out
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July 2024 by Grace
PSA: IF YOU GET YOUR MEDS DELIVERED AND A SIGNATURE IS REQUIRED, THERE'S A WAY TO SIGN ONLINE PRIOR TO THEIR ARRIVAL. READ BELOW FOR DETAILS.
Can't say enough good things about this pharmacy. I am constantly urging my friends and family to switch to Genoa. The staff is AMAZING, and thank you Theresa for always brightening my mood with candy. This place is like a dream come true. No more waiting in ridiculous lines at CVS, waiting for hours on the phone just to talk to someone, or getting the wrong medications. Gone are the days of stressful prescription management. Genoa is a remarkable and truly one-of-a-kind pharmacy, which we really needed after the pandemic. This hidden gem also has multiple locations. They are EXTREMELY responsive, keep you up to date, and know who you are the second you call. I think I've only been put on hold once and it was for like 5 seconds. When you call, someone answers RIGHT AWAY. And they are always PLEASANT. They know exactly what to do and the right answers to give. Everything is cut and dry without the confusion and hassle of these mega-pharmacies who treat customers like numbers. Not at Genoa. They know all their customers. I even enjoy a quick chat with a pharmacist here and there when I call. And for the best part, SHIPPING. My meds are shipped once a month and they come all together in a package that fits in my mailbox. You can also have them delivered to you personally by one of the delivery drivers as long as you're willing to wait a day or two to receive your meds (sometimes they can deliver same-day, it all depends on their delivery driver). I'm too far away for delivery now but most people can find a Genoa close enough to deliver. The only problem with delivery is that you have to sign for it if you have any controlled substances being delivered. BUT I found an AMAZING work-around!! If you have a USPS account you can sign up for something called Informed Delivery, which keeps you updated on the mail you receive at your specified address. Essentially, you can preview every piece of mail that's being delivered to your address, even days before it arrives. Like they scan a photo of each mail piece so you can see the front of the envelope but that's all. You will also be able to view packages that are on their way to your address. When Genoa ships your meds, the package information and delivery date should appear, along with regular updates about its movements. You can sign up for text alerts for a specific package, otherwise you just have to keep an eye on it. If you don't automatically see a package under "Packages" on the informed delivery home page, you can call Genoa and get the tracking number.
Now, bear with me as I am almost done. When you sign up for informed delivery, there is an option to create and use an online signature. You will have to sign a document with the signature consenting to the use of it. You can change your signature at any time if you don't like the way it looks, but it honestly doesn't matter. All that matters is that your signature is now in the system. ONCE YOUR MEDS ARE SHIPPED PAY ATTENTION TO THE STATUS ON YOUR INFORMED DELIVERY PAGE. Once the package is at a later stage in its journey (i.e. arrives at local post office, or is out for delivery) you will see an option to apply your online signature, and with the click of a button, you've now signed for your meds without having to meet the mailman at all. While this sounds complicated, it's actually quite easy once you use it.
In conclusion, life is just better with Genoa. I will never regret my decision to stick with them nor will I ever switch because they represent the way all pharmacies should operate. I've never been treated better than I am at Genoa. I mean try and find another pharmacy that puts candy in your medication bags. Every month I open my package to candy. And the welcome letter you receive when starting at Genoa is absolutely adorable and extremely though
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June 2024 by Connor
The pharmacy staff members are very friendly here compared to major corporations in particular CVS I’m mentioning. They are quick and efficient.
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May 2024 by jason bonadio
This is legitimately the best pharmacy, not only are the staff wonderful, they deliver if your close and they have in stock consistently medications that places like CVS are always out of or never have. They make sure you get your meds. Also the candy, snacks and water ??
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February 2024 by Jose Rivas
5 days i been waiting for a blood clot medecine and i still have not got it. They don't care if u get ur medication on time. They are no good, i recommend to go somewhere else.
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January 2024 by Corporate Compliance Investigations
Teresa is the best pharmacist in the US. Lou Roman
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October 2023 by Phoebe F
Genoa healthcare is amazing!! I have been using pharmacies for years, I work in a field where I deal with pharmacists & pharmacies but have never seen such a great 1. I have never seen any pharmacy this caring. I will be telling all my family, friends and clients about them:)
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October 2023 by kelley carr
I’m a fairly new customer, only a few months. Previously, I had been at an area CVS for the last decade.I had so many problems with medication refills etc that I’d be forced to run out of particular meds (that you cannot abruptly stop).That was it. I’m so happy my Docs office suggested Genoa! And they always have a cute candy, etc in their deliveries! Yes, they deliver. As I’m disabled, that’s HUGE to me.So, thank you Genoa!
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October 2023 by Maria Canestri
Pharmacy staff very helpful. Delivery service good. They are always pleasant
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August 2023 by Amanda Stonebank
Very friendly staff, and easily got my scripts filled
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August 2023 by J. Beyer
I'm so impressed with Theresa and the team at Genoa in Milford. They work very hard to obtain medication that is hard to get, and they are very cheerful about the whole process. They definitely go above and beyond. The customer service is outstanding. I don't know about other Genoa locations, but this one is a major credit to the company and a great help for those of us in Connecticut. Thank you!
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August 2023 by Issa Bae
This is the best pharmacy I’ve ever been to in my life - I will never fill an rx at CVS or Walgreens again. The employees genuinely care about the patients and they are extremely efficient, professional and thoughtful. Thank you so much Genoa for the amazing service - I am so grateful to have found you.
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March 2023 by Gary Wallberg
Genoa pharmacy sorts meds into daily dose packs and delivers to patients. They have a lot of special needs patients and monitors their medicines and notifies family members on record of any issues. The gentleman that delivers the meds is friendly and helpful to the patients.
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October 2022 by Whitney Young
The women working here at the pharmacy within Bridges are beyond helpful. They are friendly, understanding, efficient, prompt and wonderful! Best pharmacy I have ever used! I moved out of town and I still drive here for my medicine that's how great they are!
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October 2019 by Kris Strontzer
So disappointed. I filled out all the paperwork to have my prescriptions set up as blister packs and stopped in and talked to them when I dropped the paperwork off.
