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January 2024 by AJ Lux
I’m sure it’s not the employees fault. They are probably overworked by a bad manager. But this store is frequently disorganized and staff seem overworked.
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January 2024 by Nancy Alvarado
Manager literally yelled at me from across the floor. I’m was very upset cuz excuse me who the hell are u? But 1st and for most education before anything not everyone is raised the same. I was goin to shop more but just payed my 2 things and left. And when I was leaving he had the audacity to say have a great day. Very disrespectful and unprofessional will not be goin back and it was my 1st time.
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June 2021 by Matthew Burke
Sweetest girls ever, I left my bag in store after close & they answered within the first ring when I tried calling THANK YOU QUEENS
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June 2021 by Jazlene Peguero
This is the worst forever store, i was there buying a shirt (literally i just passed by i saw the shirt that i really wanted), the cashier was so rude and refused to help me becaused its was a 2 pieces set (which i noticed like a hour after payment) so i returned just to see if the other pieces had the supposed matching piece (none of them) so the caishier was just ignoring me like (what do you want me to do? ) and she did nothing and didn't even returnd my money or offer me an apology (and yes i looked at the website for the item i purchased and the whole price i paid for a simple shirt was a 2 pieces set).
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April 2021 by Anna
Staff and manager were very pleasant to work with, they helped me with an online purchase and I was able to exchange them With no issues. I even bought a couple of extra items. Thank you so much for making the experience in the store a great one. The total upkeep of the store was amazing, super clean and I was able to find things very easily!
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December 2019 by Courtney G.
I was helped by a nice boy named Luke! He was super helpful! I've been searching for the matching skirt to a top I fell in love with for a New Years outfit. I asked one of the girls if I could somehow order it or if they can somehow place an order for it and have it shipped to the store and they told me no. I came back a week later to see if they got more in and Luke instantly came and helped me and made me feel like he genuinely didn't mind and that he was happy to help. He told me I COULD actually order it online and that he can have it shipped to the store for free! He went out of his way to type in the UPC from the top I wanted and found the skirt online through that! I bought it that day and now I just have to go pick it up in a couple of days! Best customer service I've experience in a clothing store honestly. I never really shopped at forever 21 but since Charlotte Russe closed, it's the next best thing and now I'll definitely keep going back!
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September 2019 by KEITH POWELL
I'm giving Forever 21 a 5 star rating because that day was a me and grand daughter day and that's where she wanted to go which made her happy, and made me happy. I reallly enjoyed my time with her watching her shop. Thanks Forever 21.
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September 2019 by Vida S.
I was helped by Gabby and she was great. She has exceptional customer service and went above and Beyond to assure I found what I needed. She has a very genuine personality. Thanks Gabby!
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August 2019 by Sasha P
My favourite store
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February 2019 by Lisa Mwinja
My favorite
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December 2018 by terrence jean-paul
I used to love going to the old forever 21 with my cousin, but ever since they reopened a new one I was disappointed due to having one floor instead of two and NOT HAVING A MEN SECTION. It’s not the employees fault but them thinking I’m going all the way to Trumbull just to get like a t shirt and a pair of jeans is completely d**** Even though i love the Trumbull mall I’m not taking a far trip on a daily basis.
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November 2018 by Daniella Morales
If I could give 0 stars I would! Ever since they re-opened, I’ve had a terrible experience. They spent 8+ months shut down for remodeling, so here I am thinking it’s going to be better. They made it even worse! The old store had two floors, they downgraded to one. They got rid of the plus size & men’s section. The staff is unbelievably rude & do not try to help you when you have questions. I prefer the old store much more!! Will be taking my business to Trumbull from now on.
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February 2018 by Brianna DeNegris
THEY ARE CLOSED! My friend went to the Milford Mall, today, to visit Forever 21, hoping to find something for a party we are attending. She double checked the hours online, and checked the mall registry, knowing that a lot of stores are going out of business. When she got to the mall, which is a 30 minute drive without traffic, there was a printed letter on the door saying that Forever 21 has closed.
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November 2017 by Jenny Bloschichak
I wish I could give them negative five stars!!! The workers in this store are horrible!! Went there for Black Friday and was treated so rudely by at least 4 of the store associates including the manager!!! I WILL NOT be patronizing this forever 21 again. Even though it is closer to me than some of their other stores, but I'm willing to spend a little gas for good customer service!!!!!
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November 2017 by Reza Senejani
compare to the other "forever21" this store is a mess! Not organized at all and 95% of the store is for HER :)) you'll find few t-shirts only for men !!!
