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February 2024 by Amy Y.
I had the most amazing experience here. I had a flat tire on I95 and got my car towed in here. Aaron, who took my call, was super responsive and friendly and reassured that he'd be able to help me. He and his team were very thorough, professional, transparent and just all around genuinely nice. Got my car taken care of even after hours so I could get my car completely fixed for the rest of my trip. Feel really lucky to have met Aaron at Firestone Milford today and really recommend their services to everyone.
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January 2024 by Doug Marshall
My wife took her car in for an oil change, 2 days later there was a quart of oil that had leaked from the car, I took it back and was told it was from residual oil dripped onto the frame and was cleaned. The very next day, it happened again now, furious. I had to take 1/2off from work to bring the car in a second time. This time, it was discovered that the oil filter was leaking and subsequently replaced. And for my troubles, I got another oil change for free, YA RIGHT!!
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January 2024 by Paula Uscilla
The location is honest and helpful and full of humanity. I received a call from them advising that my car problem should be covered by y warranty at the dealership so I should call dealership and avoid the cost.They also helped secure me a car rental when they noticed I was having a difficult time dealing with a different rental company. I am now a dedicated customer!!!
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January 2024 by Marvin Patrick Gray
Dishonest and useless is the word...... They would force to get new tires just while repairing a flat tire. Not going again.
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January 2024 by Gabriel Arroyo
Service was great! Four-wheel alignment and tire rotation, I was in and out with the hour. Thank you Firestone team!
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January 2024 by Darlene
Today I had a 9am appointment to have alot of work done on my car. Today is New Year's Eve day and when I scheduled my appointment they told me they would be short staffed that day and to please arrive on time. I arrived and they took my car in as soon as I arrived. I spent a little over 4 hours there and that was what I expected. What I didn't expect to see was so many people come in that didn't have an appointment but the manager did his best to take care of customers without appointments that really needed to get their cars fix or evaluated today. He was very polite to the customer that didn't have appointments explained they were short staffed due to staff off for the holiday and scheduled them for another day. The manager and staff handled these customers very professionally even when the customers with no scheduled appointment for today got a little rude. Great service and great customer service. I was also shocked to find out Firestone was open on New Year's Day. If you want to retain good staff Firestone should be closed on New Year's Day!
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January 2024 by Patricio Garcia
Customer satisfaction oriented personnel.
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January 2024 by Mandy Risley
The manager, Sean, was great. He was efficient and knowledgeable, which I appreciated!
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December 2023 by Joe Smoe
I have been a customer for a number of years now. Unfortunately, the service keeps getting slower and slower.I make appointments every single time I go. The whole point of making an appointment is to get your vehicle in and worked on in the order the reservations were made. Made an appointment to simply take off the current four tires and put on four snow tires with rims I already own.Went to check on vehicle 4 hours later and it was still sitting outside the shop. Was told they were busy and people called out. It’s not a good business model to make appointments and accept business when you don’t have the staff to do it.Might be time to pick another business.
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December 2023 by Rachel Suchoff
Some staff was nicer than others, but/and it was hard to know who to trust. Service was fairly fast and prices seemed pretty reasonable.
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November 2023 by Sarah Warecke
They put my son's life in danger after installing brakes hardware incorrectly. The brakes literally seized up. Thank God they weren't on the highway. They offered coupons.... Not even a percentage of refund when I asked. If you like your life, don't get work done here and definitely don't let your kids in the car after they've done work.They also refuse to give the regional managers contact information.
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November 2023 by Gerald Levine
I have been a customer for several years. I even agreed to a Firestone credit card. It's amazing how the quality of the service and the workers has deteriorated in such a short time. The past 3 times I have had work done on my car I was charged quite a bit of money just to have the original issue not even fixed. I am constantly told "we can't find the problem". Today was the final straw. They had my car for 10 hours. I called a few time and I was told they were still working on it. It should be done shortly. Finally I went back right before closing. Turns out they never worked on my at all. They were too short handed. They only had one technician. So why did they agree to make an appointment? Tony was the guy running the place today. He was rude, impatient and totally NOT interested in servicing my car. He hardly spoke or explained anything. He just handed me the keys and said "all set". I asked Tony if I could speak to the manager. He told me that the manager is on vacation for a few weeks. I told him I would would not be doing business with Firestone again. He replied "OK". I hope this review saves at least one person form the hassle and stress I experienced.
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October 2023 by Stephen C.
Service advisor had NO personality and tried to sell me things that aren't needed for $565. I would recommend that if you need something done for your car to go elsewhere. You WILL get ripped off if you go here
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September 2023 by Brydell Bailey
Bad service I had a appointment at 4pm I waited until 5:35 and my car still didn’t get looked at I ask one of the mechanics about my car and he responded with a attitude so I ask the service guy for my keys and instead of him asking me what’s the problem or making any suggestions to help or tell me that my car was going in next he just gave me my keys I will never go back there again
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September 2023 by Ms. Keen
No complaints, but after my wheel alignment. Check my brakes didn’t need brakes ??Than Pakistani guy try to hit me with a scary to do list before 150,000 mls my truck is a 2015 only has 78,000 mls. It would cost almost 900. Do you want this done today? “NO THANK YOU”!!
