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January 2023 by chris diaz
Very very bad service I never leave reviews but for me go out my way these ppl are outrageous I made reservations for cargo van came all way thetr for the place to be closed I came 1hr early for my reservation I called the place and the lady just yelled at me telling me she at a doctors appointment like what I’m the actual and then she hangs up on me I will be pursuing further actions !
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September 2022 by Kate Bowden
Soooo.. leaving budget with no truck. Have to be out today. The woman Laura Paige was totally unprofessional to the max. I was supposed to pickup a truck at 8am and got there late and still she was not there. I called her and she screamed at me on the phone and told me I just had to wait. She couldn’t tell me how long. So when I called her back to tell her I didn’t have time to wait she was very nasty and hung up on me. I recommend you do not use this place. Save your money and your sanity. Go to UHAUL.
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January 2022 by Katelyn Bowden
Soooo.. leaving budget with no truck. Have to be out today. The woman Laura Paige was totally unprofessional to the max. I was supposed to pickup a truck at 8am and got there late and still she was not there. I called her and she screamed at me on the phone and told me I just had to wait. She couldn’t tell me how long. So when I called her back to tell her I didn’t have time to wait she was very nasty and hung up on me. I recommend you do not use this place. Save your money and your sanity. Go to UHAUL.
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January 2022 by Shannon Bamberg
Reserved a truck for 8am and arrived at the store at 8:10 and Laura Paige was not there. I called her and she shouted at me on the phone that she could only go so fast and she’s coming from prospect and sorry but I’m just going to have to wait. Told me she couldn’t even give me an estimate on when she’d arrive. I called her back to let her know I’d need to go somewhere else since I had to be out of my house that day and she screamed into the phone “go ahead and go somewhere else by!!” And hung up on me. I will never do business here again and suggest you don’t either! Laura Paige is absolutely nasty and unprofessional. Save your time and money and go to uhaul.
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August 2021 by Kerim Agalar
Don't go here. Don't rent from Budget. Save yourself and your family a harrowing experience and lots of time and money.Booked a truck at this location - upon arrival, store rep was waiting at door and shaking their head at us with a menacing frown.As we exited our car, the rep started yelling at us across the parking lot that she had no trucks available.Calmly shared that we had a reservation, and there were in fact about a dozen trucks/vans there, and we would be open to finding another solution if our size was available.At that point, the conversation turned into something that is beyond illogical, and the only explanation I can produce is that the rep was either unwell, did not wish to rent to us specifically, or should not be in a customer facing role.
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October 2020 by Mark Leh
Had an appointment to pick up a truck today at 9:30. Showed up, early and the business isn’t even open. Waited and waited, called business phone numbers with no answer and Budget Customer Service with no response. Needless to say, won’t be using Budget again.
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February 2020 by Pedro Roman
Had a truck reserved for Saturday Feb 15 2020. Not only was the place closed, but we did not even get a response to the message left for Ms. Paige.
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January 2019 by Suzanne Gallicano
Do not use them went to get truck this morning they were not open had reservation for 8am abd waited until 9. Had to be out of house we were in today thank god for uhaul.
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October 2018 by Kyle Shepard
This company seems to really be going down hill...but Laura Paige, the office manager at this location turned my nightmare into a good impression. I initially had made a reservation 2 months in advance to her picked up in Bridgeport. On the morning of my res. I showed up and they said "we don't have your truck". Long story short....I had made new arrangements to pick up the following morning and was dreading the results. Laura was beyond friendly, restored my confidence and even made sure I received the better truck in the lot. She is a sweetheart and I highly recommend making the trek to Milford even if seemingly inconvenient.
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October 2018 by soumyajit das
I booked a rental truck week in advance but they were not able to provide a truck even within 50 miles range.
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April 2018 by Jenna Marinelli
Your drivers and supervisors need to take a class on driving and customer courtesy. ��
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April 2016 by Matthew Uzarski
Terrible. Someone was filling in and didn't know anything. They didn't have trucks for 3 peoples reservations
