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January 2024 by Scott Clinton
Julie Mappa was awesome she went above and beyond for me and I've recommend her to anyone looking to switch to AT&T and I work in a large industry with so many people
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January 2024 by z. c.
Not so impressed with this store. They sell defective screen protectors. The store manager is really hard to get in touch with and the other employees act like he is the president.
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December 2023 by Omar Faridi
The manager Adam was very professional and knowledgeable. I had an issue with online return and he quickly was able to help me. On top of that, he provided me with return boxes that would be theft proof. Will always use this ATT store.
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November 2023 by Adam Jenkins
My wife and I went in to upgrade our phones. The sales representative did not inform us of any fees required with the upgrade and also added two unwanted subscriptions to our account which increased our bill by $30+ per line! We did not consent to either of the services! We also would have been understanding of paying an upgrade fee if we were informed but they didn’t mention it and must have hoped we wouldn’t notice and extra $100+ charge on our next bill. We did. We are very dissatisfied, and as this is unfortunately NOT the first time this has happened with AT&T, we will be looking to change providers. Recommend finding someone with better customer service.
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November 2023 by Richard McCarthy
A shoutout to Kevin one of the managers at the location in Milford. Went in with an issue on one of our phones and rather than try to sell me on upgrading or buying a new one outright he looked up my plan and let me know that I had insurance in place that would take care of it. It's nice to see honesty and customer first service still exist
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October 2023 by Bill Freedman
I talked with the girl with the long green finger nails about getting the new iPhone 15 pro max 1TB. First off she didn’t even know the pro max doesn’t come in 128gb... I knew this from 5 minutes of research... Then she’s keeps showing me prices of the pro. I said I want the pro max. They don’t have it in stock so I have her order me the black one. I get it in the mail, open it, and it’s blue.... Now they want $55 restocking fee, the black one I REORDERED isn’t here’s yet, so my 15 days is almost up to return the other one. I should have ordered it myself online instead of going to this incompetent store worker... What a nightmare. When’s we left she was just sitting on her phone on the couch. Thanks a lot...
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July 2023 by marcio sales
Associated was very pleasant and helpful. Went further beyond expectations in presenting options for a better deal.
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July 2023 by Ashley Elizabeth
The employee poked the home button of my phone a few times and when it didn’t turn on she said “there’s nothing I can do.” I wanted a new phone and to transfer my contacts over. I’d have bought the upgraded phone today and figured out the transfer later, but she basically dismissed me with no attempt to help, so I won’t be making a purchase today. Worst service I’ve ever experienced. I’m furious.
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June 2023 by Frank Chetcuti
Steph G was extremely helpful in helping me fix my cell phone not calling or receiving calls. Saved the day!
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June 2023 by Victoria Tran
Loved Stephanie! So sweet & helpful, my Dad had so many questions that she answered with patience and detail!
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March 2023 by Maria S
Regret not coming here sooner. This store is always fast efficient with courteous employees.. Special thanks to Stephanie for getting my phone quickly transferred over with great customer service.. Ryan was also very helpful on initial phone contact prior to coming into the store.
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March 2023 by Rebecca Schneider
Joshua was great he helped me with adding a line and transferring a phone number.
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March 2023 by Liz Keefe
Izzy is a great customer service rep. Patient and kind.
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January 2023 by Leah Mellor
Very friendly and helpful staff. Made the ordeal of being far from home with a broken phone a far more positive experience than it could have been. Thanks Ryan, 5 Stars!
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November 2022 by Dana Correale
Kerry assisted us with setting up a new phone and transferring data from two older phones. He was superbly patient and very knowledgable. He was exceptional all around.
