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January 2025 by Demien Dare
Found exactly what I wanted and they refused to sell it to me
And kept trying to get me to settle for less at twice the price
I refuse to settle for less
Get me the McClelland oversized recliner I refuse to settle for less
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December 2024 by Juan Rivera
BEWARE: store will ACTUALLY open a credit card under your name after a “soft pull” to check if you can finance something. This was done to me, without confirming if I was actually going to buy something. Now I have a HARD PULL on my credit & an actual Credit Card from Ashley’s, which I did NOT ask for, nor was I asked if I wanted or told I was receiving this card. BE CAREFUL IN HERE.
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December 2024 by Andy Hernandez
I rarely do reviews but this experience merits one. Dan, the salesman, was great and made me feel comfortable during the buying process. But the delivery experience has been a nightmare. Almost a month later and my furniture was not delivered. Then cancelling the order and asking for a refund has been its own hassle. There is a lack of quality between their in store and delivery service.
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December 2024 by Zeynep Uzuner Ambarkutuk
They offer great affordable options, and Abdul, who assisted us, was absolutely exceptional. His help made our experience even better. Highly recommend!
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December 2024 by Leandro Medel
I’m officially done with Ashley’s! I bought a couch about four years ago, and let me tell you, it was a saga. It took six months to arrive, and then just a couple of months later, one of the pieces broke. I thought I was smart for getting insurance, but when the tech came out, he basically said, “Sorry, not covered.” So, I ended up tossing that piece because it was completely sunk in.
Fast forward to my recent experience I decided to give Ashley’s another shot and ordered a whole bedroom set: a bed, two nightstands, and two dressers, timed perfectly for our move in day. A day before delivery, I get a call saying the nightstands won’t make it. Okay, fine, I can deal with that. But then, on delivery day, I find out that both dressers are broken! I had to refuse them, and now I’m being told that everything else won’t arrive for over two weeks.
This whole experience has been such a hassle, and honestly, I wouldn’t recommend Ashley’s to anyone. Save yourself the headache!
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December 2024 by Andrea Murray
Exceptional furniture buying experience at the Ashley furniture and outlet store in Milford, CT.
I was assisted in my buying experience by Shaelynn Thompson and her knowledge of the merchandise and attention to details addressing my specific needs were spot on.
Shae showed me several sofas that were in line with my stated criteria and then suggested I take some time to browse and was very helpful in answering all the myriad of questions I had from fabric care and color choices to financing options..
When I made my choice, Shae and her manager worked together to give me the best possible deal. And during the purchase process, Shae was professional and efficient in navigating technical issues with ease.
So if you want quality furniture and 5-star customer service, check out Ashley Furniture + Outlet in Milford, CT and ask for Shae! She makes the buying process simple and enjoyable.
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December 2024 by Tom Lambert
Low quality product. Annoying sales people. Avoid
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November 2024 by Myla Mercer
I am very happy with the service provided. Derrick helped me pick out a piece of furniture that I absolutely adore. The delivery people were very quick and professional. All in all, thank you for a great experience!!!
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November 2024 by Jassury Delosrios Diaz
10/8/24 Update: The store was very accommodating and corrected the prior negative experience. They gave us a discount on the initial purchase due to the experience and were very apologetic. We received our new furniture all in great condition! We are grateful to the customer service team at Ashleys for acknowledging their errors and making it right for their customers. Errors happen, things get damaged sometimes but what’s important is how the company handles it and if they correct their errors accordingly and Ashleys has done this! We are enjoying our furniture and LOVE IT!!!
9/19/24 Update: The furniture was delivered today and all couch pieces had some form of damage. Additionally, my dining table also has a damage. I’m EXTREMELY DISAPPOINTED!!!
We ordered 4 living room pieces, 1 was delayed delivery and 3 were brought for delivery with some form of damage.
Ordered a dining room set and a left for the table was also damage.
This is CRAZY!
Both Miguel and Donnie were very helpful, patient and pleasant to work with. My husband and I went home very happy with our purchase! The lady helping with finance (maybe Dana) was also very nice. Everyone was nice and helpful! Would highly recommend!
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October 2024 by Yves Prince
I was promised they would wrap the bed for transport when I asked for details if I were to buy.. when I came to pick it up they said per policy they don't wrap.. After making the sale.. they can't be texted or messaged.. I had to get forwarded to New Haven to be assisted.. and it's not an interest free loan.. it's a credit card with 0% interest for 18 mos.. they lied through their teeth!
Update. I appreciate Ashley customer service for handling my concerns. I will give credit where it is due. It took some time.. but it was accomplished.. thanks again..
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October 2024 by Chloe Benzan-Duval
I cannot speak highly enough about Shae. She was sweet and knowledgeable, and she worked so hard to try to fit my very odd and small apartment. I even sent her the measurements of my hallways/entry, and the next day when I came back for my appointment, she had checked their full inventory to see what would fit and had the list of options ready to go based on my preferences. Everyone else in the store is also attentive and knowledgeable; I have never had such a great experience shopping for furniture!
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September 2024 by Pam Stenger
What a wonderful experience at Ashley Store in Milford. There is a lot of inventory to choose from. The best experience was with Derrick, sales person. He couldn’t have been more patient. I appreciated his suggestions on my choice as well. Looking forward to working with him again to remodel another room!
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September 2024 by cynthia craig
Molly was our sales person and she was absolutely amazing! She was very helpful with our purchase. ❤️
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September 2024 by Erin Seferi
Shae was very helpful. She spent time helping us find different pieces. She explained everything very well including delivery. Definitely recommend coming here!
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September 2024 by Robin Johnson
customer service quite difficult to reach - tired of playing ...
Furniture lovely - but broke? Held together with staples. What? Thsi is a sleeper sofa. Not happy