-
May 2024 by Joe Iannotti
Hostage
-
May 2024 by Jim Winslow
I stopped by the store and a young lady helped me with getting my texts to show Icon and tone. Very professional and pleasant
-
April 2024 by Elizabeth K
Great experience. We have a business account and needed to upgrade a phone. In and out in 30 minutes and they got us a great deal. We had two women who helped us who I think said they had just transferred from another store and they were amazing. Very good experience.
-
February 2024 by Iesha Martin
The slowest laziest people ever literally 2 workers working here and the only major verizon compy in town smh took 20 mins just to get a new chip
-
December 2023 by William Foster
I have rarely had a customer service visit to this establishment where the staff was unable to help me.
-
September 2023 by Rose Mcpherson
my husband needed an upgrade, so we went to Verizon Middletown store on Washington St. they were able to upgrade his phone to the next level, faster speed, etc., etc., ext. talked us into opening a Verizon VISA card to use to pay the bill gave us another line for free all this stuff, but my monthly bill was less ... GOOD DEAL RIGHT!!!WRONG, the phone was trouble from the start, after a few weeks of trying to get it to work properly we brought it back, they told us it was "DEFECTIVE", had another one shipped to our house. WE got it in a few days, brought it in to have it set up. Once again after a few days, it was not working as it should, brought it back and asked to just have everything reversed and have his old phone turned back on. We were both just frustrated at this point. My husband thinks they were giving him refurbished phones, not new phones. I dealt with an associate Payton, he was my saving grace, he was truly the only one who helped me. they ended up charging my Verizon visa card $582.10 for some recovery fee and said it would come off it a few days, well you know it never came off, Payton worked with me for weeks to finally have it reversed and the charge taken off. I give Verizon 2 stars for Payton, he deserves a bonus for working with me on this one....
-
September 2023 by Sandy Kile
They have no customers service. The answer is different depending on who you ask
-
August 2023 by Albert M.
If u could leave a minus 5 stars I would. Had the worst experience with the Middletown ct. Store. Went in for a new phone and it seems they sold me a Used one. It had alot wrong with it. So I return it and they send me another in in 2 days. We'll that was a piece of junk. Went back with my old phone and had them reload all my stuff back onto it. They offerd a credit card with the new phone and set it up. They did a $580.00 charge and said it will be taken off in 2 to 3 days that's how the card gets det up. We'll it took forever and a 100nphone calls and trips to the Verizon store to get it off the bill. Never again. Looking for new service carrier now.
-
August 2023 by Cece W.
After struggling with service on my phone for a long while (losing internet connection and having SOS messages pop up in service areas where no one else had struggles), I stopped in to see if I could get some help with my phone. Queenie, who appeared to be the manager, was very quick and was able to fix my service issue in a brief visit. I have since not seen the same issues with the service. I will be continuing to monitor but she was very knowledgeable and even showed me how to personally troubleshoot any issues like this in the future.
-
July 2023 by Google user
My phone has been trying to pick my email address for me and it was saying the 1 I picked was already taken and it was by me the Manager said he never saw anything like this before but he finally found a way around it by using Chrome instead of Samsung. ? talk about being confused ? finally I have my email address that I've had for years now without having to fight with this phone every day. ?
-
June 2023 by Alec Cieniewicz
Very nice and helpful staff
-
June 2023 by Agene Smith
Professional & Courteous
-
June 2023 by Untouchable Towing
Very nice place
-
May 2023 by Laurie Pichnarcik
I don’t usually write reviews however I had such a good experience I want to share it. I dealt with Enie for a phone upgrade. She was very professional, knowledgeable, caring and friendly. She set up my new phone & showed me how to use it. I can’t explain how easy she made this process. GREAT JOB ENIE, I thank you very much.
-
April 2023 by Jason F.
This Verizon has always had issues. I waited for 45 mins to be told they can't help me and not to mention they helped other people before me who actually came in AFTER me. One agent says sure no problem I can help and puts me on waiting list then when I get called it's another agent and she could care less about helping me.
