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March 2024 by Cagdas Yilmaz
Dont rely on their business hours listed on google or valvoline website. They workers can decide to close early. I called ahead and talked to a human person who assured me they are open and I can come in. I drove 15min. They told me they dont have enough people and they are short staffed. Waste of a ride. Not going there again. I asked them why they asked me to come in. they said I must have talked to a call center and they dont know whats going on here. Shady business.
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March 2024 by Connie D
The staff were very professional, very polite, very pleasant, very efficient and has excellent teamwork! That’s customer service at its finest! We drove up for oil change. They checked and I needed an air filter change too. They provided a quick, NO nonsense service. They provided us with detailed information. We stayed in our car the whole time while they serviced our vehicle. In and out. Quick tip: I got my oil change deal from groupon and save $31 on oil change??
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January 2024 by Stephen Kriksciun
This is my go-to place, I'm very happy. Been going here for a few years now and they do great work.
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January 2024 by John Juniet
This place is quick, and efficient for oil changes and other quick services to your car or automobile. Prices are slowly creeping upwards, but the service is still there after all these years.
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November 2023 by Henfro Hardy
I went there for the first time 3 days ago. While I personally find the price a bit high, my overall experience was really good. There were four young guys on hand. Two took right to the job quickly. While they were loud and "joking" amongst themselves, there was nothing vulgar or anything. It actually helped to make the visit more relaxed. The young man who helped me and my wife joked with us. Overall they were really friendly and easy going. I didn't get the impression that they were on a "Give us your $120 and get out of here" attitude. We were only there for about ten minutes. They were fast and the young guy that attended to us explained everything and why it was pricey. Synthetic oil costs more. (Which I knew) They gave us the FULL treatment. He even showed us the dipstick after, "Nice and clean and good to go". I wish I could remember his name. It all happened so fast lol. When all was said and done, he guided us out of the building (normal) but then tapped my arm which was resting on the door, pointed at us and said, "You guys enjoy the rest of your day". I felt like one of my nephews changed my oil. I told him, "Hey, you too and thanks. We'll be back". I'll definitely be getting my next oil change there. It was worth it.I would much rather get my oil changed by easy going young guys in ten minutes without an appointment than older smug guys in 2 hours with an appointment like at Firestone. Valvoline is my new place.Service: Oil change
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November 2023 by Stuart McKenney
This is probably the best experience I've ever had getting my oil changed by a large chain. Not only did they not persist with up selling the crew was very efficient and polite. I have a known issue with my engine light and as soon as the technician saw the light was on he quickly had me turn off the engine. I told him my issues and he then reluctantly let me leave. I appreciate how much concern he had for the welfare of my vehicle even if it was only the fear of a lawsuit, so many other people would have just ignored it.
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August 2023 by Honey Bunch
Went to get my oil changed and tires rotated yesterday. Called first to make sure they rotate tires. Drove all the way there. Got there at 4:40. They close at 6. Pulled up and told thr manager what I needled done. No problems. He has me wait. After 10 minutes or so of waiting, I pull up to get the work done.i tell the kid waiting on me what I need. He says it's too late in the day. It takes too long. The plastic is hard to get off the lift. The arm of the jack is too long to deal with. I say, what? You just had me wait and now you can't do it? You don't close for over an hour from now! So then he tells me they don't work on my cars. What? You mean this Honda Acvord you've serviced in the past? Are you serious? So I told him he sucked and left. Then I call corporate and they patch me thru to the Middletown Manager, he's the first guy who had me wait, then watched me leave. The manager apologized asking what he can do to make it better? Nothing dude. You can do nothing. You think I want to come back so kid #2 can hack up my car? I think not. But what you can do is remember yesterday and think about what your employees can do so that YOUR bonus check each month doesn't get smaller and smaller because that's exactly what's gonna happen as your employees keep making you lose faithful customers. I could have gone to Wallingford. It's closer but I'm a loyal customer in Middletown. Not anymore. Again, your employee sucks and would never allow him to touch my car now. Also, time is money. Some people have A LIFE with very little spare time to be doing these tasks. Now I have to figure out when I can find time again to fit the maintenance done. Which is why I'm pissed. Which is why I called first.Then your employee lies to my face, which pisses me off even more.I highly recommend to anyone reading this to absolutely go somewhere more honest. They have liars for employees at this Valvoline. Who else knows what they lie about? No one wants to find out, that's for sure! Zero stars
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August 2023 by J snow
I pulled up on 7/11 and there was barely a greeting. No explanation of services or recommendations. No light checks, no oil check at the end. The staff was too busy fooling around and not paying attention to their work. Soon after as I was driving, I hear scraping on the ground. I look and it was my skid pan. They couldn't even take the time to secure it safely. Way to go guys...you suck.
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June 2023 by Peter M.
used tis plays for few years but come to find out that if they strip or brake screws or bolt they dont replace it they jest dont put it in and dont tell u about it
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June 2023 by Kim Trulsen
Always fast and thorough along with friendly people.
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June 2023 by Rachael Lazor
10/10 recommend.I was hesitant at first, I have been warned about in and out oil changes but I have nothing but good things to say about the mechanics at Valvoline Middletown.Went a few times for just an oil change, and they were always checking everything else (tire pressure was good and any other possible issues).I had my transmission fluid that I knew I needed to do ASAP, but didnt say anything to the mechanics. They pointed it out as soon as they were done with my oil change and even showed me how filthy transmission stick was (very observant and knowledgable).The most recent oil change, they immediately pointed out my serpentine belt was cracked in half, and I had no idea. It could've been very bad if I didnt change it as soon as they told me (I had a $5 coupon, and the guy did a $10 coupon!!! I'm a single mom with no help and that brightened my day).These guys definitely are amazing and quick, deserve their own shop if they keep this up!!!!Services: Transmission
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June 2023 by Shelby Eriksson
Valvoline on Washington Street is like a hair salon for your car. 5 stars & good vibes all around. Also Anthony is the King of the Oil Change! 10/10.
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May 2023 by Chandra Jones
Service is fast and friendly. The staff always checks all fluids..and recommends services that your car may need
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March 2023 by B Gallagher
Elwood was the best service tech I've ever encountered, services were quick and professional.I've already referred 3 ppl to THIS Valvoline as I don't plan on going to any other facility but THIS one for my cars needs.The other techs were very professional in their work and handling of my car.? ???I was treated with respect and felt more than just another "number". I felt almost like a member of the Valvoline family. That's how awesome these guys were!!I'd give 10 ?'s if I could!
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March 2023 by Justin Diebolt
Fast and excellent service. Pricing is great, nobody pushes you for other services. Highly recommend!
