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December 2023 by Rhiannon F
The best location to go to for any phone service provider. All of the workers are so nice and professional. They handle every situation perfectly even when super busy. As long as they’re working I’ll always stay with T-Mobile (switched from having Verizon for 15+years).
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November 2023 by Richard Landers
Stopped by yesterday to upgrade my iPhone. The young person who handled my transaction was stellar! Everything was easy but took a while. (Both phones had to update before they would transfer my data.) While waiting, I saw him expertly handle a couple for whom English was a second language. He patiently explained company policy and talked them through the different options available to achieve what they wanted. Awesome customer service!
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November 2023 by Abbie Riggio (Riggz)
Great Store!! Staff always friendly and helpful. Aaron is the absolute best employee!!! They should just give him a store!!! Can't say enough good things about this location!!!!!!!!!
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November 2023 by Bryan Kelliher
I had a great first time experience here. I arrived a person looking for something and left a satisfied customer
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November 2023 by Brandon Best
Have had t-mobile for just about 10 yrs . This store and staff are my favorite
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October 2023 by David H
I left Verizon and came to Tmo on 9/22/23. Service is 100% better. Customer service is awesome. Store mgr Aaron took excellent care of me. After almost 2 weeks, I’m writing this review and I’m extremely pleased.
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September 2023 by Shannara Hanna
Stopped by yesterday to replace my very old S9. I wish I got the representative's name. He was INCREDIBLY helpful, made sure I got the best deal, was patient and even stayed a bit late to complete set up WITHOUT becoming impatient, at any point. I live way closer to a different location but I will drive the 30 minutes for this customer service. They were EXTREMELY polite and made time pass with delightful conversation. I'd DEFINITELY recommend this location over others.
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September 2023 by kelly williams
Nice group of young people working at this location. Even though it took about 2 hours, they helped me transfer all of my data from my old phone to my new phone. I was impressed with how patient they are when it comes to the technology challenged like myself.
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July 2023 by Martha Annino
Love my T-Mobile service but the guys who work there are absolutely the best! My Facebook account got hacked and I couldn’t log in for 5 months. Thought I’d go to T-Mobile for help knowing that fixing my Facebook problem was something that they’d not necessarily do. Justin offered to help he had a similar problem with Facebook. He told me what to do to start getting back in. I came back several times and each time he offered to take me to the next steps. Then Nick got involved. What a genius! It took him several turns at the reinstatement process. Believe me if your Facebook gets hacked it’s not easy to get it back. But Nick did it! I got my account back! I can’t tell you how happy I was. As I said. In the beginning, I love my T-Mobile service but their employees go above and beyond to help!! Thank you so much!
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July 2023 by Rosa Newlife
Extremely slow and unprofessional. The supervisor is sitting in the back while one person handles all the in coming customers
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May 2023 by jeff wangy
Never go here. And couldn't imagine working at this place, little hole in the wall place that looks rundown to be in Middletown. Went into store once while the higher up territory managers in store and they treated all the workers horribly. They added things to my bill that I did not want added. I wont be on the hook paying for it either I promise them that. Wont be shopping here ever again, go down the street to metro and save time and money.
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May 2023 by Penelope Deotte
Very helpful staff. Brought over my daughter's phone from another carrier and it was a quick and smooth process.
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April 2023 by Chris Rice
Came in to switch over front sprint to t mobile per another stores directions. The other stores directions were incorrect and made it impossible to change over at this time. I was extremely frustrated. Justin was able to fix the situation. Though I was still not able to transfer over, I am very happy with the outcome of what could be done. Highly suggest going to this location if you have any issues.
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April 2023 by M Loosh
Employees were very patient and helpful. Solved my problem right away and additionally looked into finding a new plan that would work better for me. Coming back here from now on.
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April 2023 by J Money
Demond scared me and my family lord help him.
