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July 2023 by Dave Kennedy
They’re never open. It’s a waste of time driving to their store because you will see “on vacation” posted on the door. Very frustrating.
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January 2023 by Google user
I brought my lockbox in as the lock was broken and the owner charged me $20 to fix the lock and provided 2 keys. The day I picked it up it wouldn’t open and close properly and eventually the lock broke. When I called and spoke to owner he said it worked fine when it left his store and told me he had no responsibility in this matter. Very unprofessional and I WOULD NOT RECOMMEND his service to anyone!
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July 2022 by Suzy Petraniuk
I brought my lockbox in as the lock was broken and the owner charged me $20 to fix the lock and provided 2 keys. The day I picked it up it wouldn’t open and close properly and eventually the lock broke. When I called and spoke to owner he said it worked fine when it left his store and told me he had no responsibility in this matter. Very unprofessional and I WOULD NOT RECOMMEND his service to anyone!
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March 2022 by Ark
Disappointed of hours of operation. Shop is closed. Hours shown at the entrance are false. No information why is closed or when will be reopen.
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September 2021 by Alexandra Lauren
Super friendly and I got my key made in under a minute. So affordable! Skip Home Depot and give them a try if you need something local!
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May 2021 by Colleen Swiridowsky
Always get my keys here. Everything hardware is available.
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May 2021 by Joe Rock
Is always helpful when i go in there with questions. Better than going to the big box stores.
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October 2020 by mick bolduc
house keys needed. quick and friendly ... and knowledgeable . very old master key tough one to get right. first attempt failed but a quick trip back and minor adjustments is all it needed. with a smile, beneath the mask ! thanks!
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September 2020 by Tom D
I have keys made there and never had a bad one. Always pleasant to deal with.
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August 2020 by Sharon Kaika
Great job installing my new door locks, price was good.
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May 2020 by Philipp Aigner
Scott is always very professional and nice! Would definitely recommend!
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August 2019 by arthur frost
Great product know what is needed from very little knowledge of the task and very successful
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December 2018 by gerardo f Arguello
Went there and it is closed because they went to do a “lock job†never coming back again.
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December 2018 by Abdul S.
Pleasant and efficient service! For some reason, none of the locks I purchased from the Big Box outlets would fit my front door. And after going through a few brands, I realized they misfit the door in the same way -- which meant the dimensions were standardized and that I was working with an older door. More specifically an older (brass) wraparound... I realized it was the wraparound when I removed the component and held the lock -- fully assembled in the the door, with my hands. The components worked perfectly! I thought about contacting metal working companies, in search of a custom kick plate or push plate (I thought it was called at the time) and so I did: I called Rayco Metal Finishing, located in Middletown CT, and explained I needed what I believed was a custom brass push plate. After they realized it was a surround for a door, they correctly referred me to a lock smith. My money fears were immediately aroused. I imagined spending $300-$500 on a locksmith to come in and resolve the problem -- on top of the $100 I had already spent for the locks. On 21.12.2018 at 0930 AM I contacted a sales associate by phone, in regards to a replacement wraparound I needed for my door. He explained the component was called a wraparound and that I should take a plethora of pictures and come in to the store. In my mind, I feared his services would cost over $100... When I arrived, toting the old wraparound, along with 5-7 pictures on my phone, he recommended a brass wraparound he had on-hand and charged me $25 for it. He informed me that we could go custom later if nothing in the store was suitable. When I tried the wraparound on the door with the new locks in place it fit perfectly. Wow! I immediately ran to my phone and posted a review. 5/5
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October 2018 by Dot Kepnes
STAY AWAY!! VERBALLY ASSAULTED! Overall my experience was purely horrible and distressing. The service tech belittled me for not being able to describe my lock out, asking why I "couldn't find a user manual and figure it out on my own" and "If i could read" and kept making comments over the fact "He was brought out here for a waste of time" As I felt uncomfortable being around him after his foul language and demeanor I proceeded to walk away and was cursed at and called a derogatory name. Will never do business with this company nor will I recommend to anyone - instead I will ensure everyone I know in Central CT stays away and even contemplating escalating this matter so proper authorities are warned of this encounter.
