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March 2024 by May K
Sold me a rusted out POS. If you listen to one review, listen to this one - they will screw your over.
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March 2024 by Christine Kohl
This has been the best experience buying a car. Hector is definitely the most honest dealer around.
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November 2023 by Jason Aresco
Helped me out BIG TIME when I was in a jam, would highly recommend.
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July 2023 by Paul Dufrat
I purchased my BMW and had an great experience with RT 3 Auto Mall dealership.Hector was very helpful, informative, transparent and personable.The whole sales process was quick, stress free.I would recommend RT 3 Auto Mall to anyone looking for a used car.
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March 2023 by Kristy Kalber
I can’t say enough good things about this place and the customer service. Hector went above and beyond for us. We walked in told him what we wanted and our walk out price and he exceeded every aspect of this transaction. I would recommend this place a million times over. Thank you thank you thank you hector for all you did for us.
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March 2023 by HOLLIE CAHILL
I give 2 stars.The beginning of the the sale of my Nissan Altima was great they were helpful with me and great in the sales aspect.Since I’ve had the car in possession I’ve had nothing but issues and have brought it back multiple times only for the problem to never get fixed I don’t even actually believe my car was ever even looked at.I’m very disappointed and the lack of communication is was horrible.Though I’m grateful for the help in getting in this car I think they have mechanics that don’t actually know what there doing as well as I don’t feel like there very honest.Definetly sad to say.
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March 2023 by Melissa Pelletier
Originally thought Hector was honest and this was a reputable company. He sold us a car and knew we had serious family issues going on where we had to travel quite a ways asap. He assured us the car was okay and safe but bring it back soon for some small repairs. He said when we could be would get it done no worries. When we had time we kept getting his mechanics were sick or left him hanging or no returned calls or messages at all. After horrible lack of communication we brought the car there. We just drove in after numerous attempts to get a hold of someone .We made it clear we needed it back next day. When we went to pick it up he said he was able to get a few things done but again the mechanic left. You think he would have contacted us and let us know or offer to take it elsewhere on his dime....nope. Said oil change had been done and it wasn't. The lights are digital and let you know automatically oil level and we ended up doing it ourselves the oil was like tar had not been touched ! The tires that were supposedly balanced and rotated were not either. We actually marked them to make sure this company was legit since we had a bad experience beforehand . In fact one has a leak and we were told when we left the shop with it it had been fixed /replaced. Now we don't trust anything from them. We still have a few things that need to be done but after being blatantly lied to why would we be comfortable going back ? I know from other reviews Hector does not like negative reviews and fights when people are being honest on here just stop with the cloak and dagger b.s and offer other options if your clients need things fixed that You have promised you would do. Own it and do something about it! Pay them back or let them go elsewhere and you pay . Don't make it difficult or take forever to get a hold of to fix things you are still responsible for. Not everyone has the luxury of waiting weeks especially when you expect the main things to be set when purchasing a vehicle before leaving with it. I felt confident and happy at first now extremely disappointed... Not with the help on selling the car but the lack of honesty and follow through after purchase.
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March 2023 by P Barts
Hector sold me a lemon. I brought Pro Guard extended warranty with car. In 4 months car needed $7,000 in repairs. Issues were fixed. A week later the transmission went and that was another $4000. Car is deemed unsafe to drive because of multiple other issues that Hector knew about! I went to speak with him on this matter and he basically doesn’t care about what kind of cars he sells! Mind you I only put six thousand miles on car. Stay away from them and do not do business with Rte 3 auto they will take your money and not care if car breaks down
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March 2023 by Nos
Bought an suv from them. Seemed OK in the beginning. Then the lack of communication started to happen. Finally after a month the suv was ready. Said they fixed an oil leak, but didn't. Asked them to split the bill with me, never heard from them again. Also they didn't pay my trade in off on time causing me to contact my bank. Shady and sketch business. Wouldn't recommend unless your ready to fix things on your car yourself. Horrible communication.
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March 2023 by AC H
Hector will truly help you find a decent car within your budget.The below is an addendum to my above review from three weeks ago:Hector listened to the requirements that I had for a car for my daughter and ensured that I got her into the perfect vehicle. Hector is fair, honest, and professional, and he cares about his customers and getting them into the right vehicle for them. Before buying a vehicle from Hector, I visited three other dealerships, but I kept coming back to Route 3 Auto Mall. I am so very glad that I made my purchase from Route 3 Auto Mall and Hector. I could not be happier with the car and my daughter is thrilled. If you want a dealership that cares and has integrity then look no further than Route 3 Auto Mall and Hector.
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March 2023 by Amani Owens
Hector is a great sales man. I bought my first car here. He was straight forward, and very helpful. I love my Infiniti, it drives like a brand new car. Would recommend buying a car here.
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March 2022 by Low Baller
These guys are very knowledgeable. Hector is an honest and non-pressure professional.I love the A8 i bought from RT 3 Auto MallI will be referring all my family and friends overThank you guys
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March 2022 by John Wozniak
My wife and I bought my son a 2006 Jeep Cherokee from Hector. I've always been skeptical of used care dealerships until I met Hector and Mev- you're the man Mev! The car was clean, had low miles and it would make a perfect 1st car for an inexperienced driver. Within a week of having the car, we noticed there was a lot of smoke coming out of the tailpipe. Come to find out, the Jeep needed a new head gasket! This is NOT a minor, inexpensive repair. Not only did Hector take care of the car, he did not charge us a dime!! He took a loss on the sale because he said he stands by his cars. We truly appreciate Hector and Mev. They are two men with a lot of character.
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March 2022 by Donye Bunch
Decided to take a chance going to RT3 Auto Mall because it was local and I have nothing but good things to say about them. Hector is a man on a mission to get you in a car! I told him my situation and he understood. He’s a very cool down to earth guy that will make sure you get some wheels. I most definitely will go back to RT3 Auto Mall again.
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March 2022 by Bernadette Graham
Highly recommend RT 3 Auto Mall. Very friendly and honest. The owner really went beyond the call to get me financing I could actually afford. The car is beautiful and this is the 1st time I've ever had such a pleasant experience at a car dealership. Thank you Hector and one thing for sure I'll never buy another car from anywhere else in the future.
