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December 2023 by Kevin Grant
Planet Fitness has truly become a standout in my fitness journey, particularly this specific branch, which has quickly become one of my favorites. The modernity of the machines, complete with rep counters, enhances my workout experience. The convenience of early morning accessibility ensures a hassle-free exercise routine, with most machines readily available.The standout feature for me has been the supportive and helpful staff. Their assistance adds an extra layer of positivity to my visits, making me feel welcome and motivated. The availability of open massage chairs adds a relaxing touch to my post-workout routine, contributing to the overall positive ambiance of the gym.Bringing a guest along has never been more enjoyable; they, too, have experienced the welcoming atmosphere and diverse range of equipment. I can confidently say that this Planet Fitness offers a unique and enjoyable fitness experience compared to others I've visited. The abundance of free weights, numerous Smith machines, and spacious layout provide ample room for various exercises and activities.In conclusion, I highly recommend this particular Planet Fitness to anyone seeking a distinctive and fulfilling fitness journey. Having explored many Planet Fitness locations, this one has undoubtedly secured its place as my favorite. The variety of equipment, the welcoming staff, and the overall positive atmosphere make it a top choice for those looking to elevate their fitness routine.
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December 2023 by Bacwords203
This is my go to gym, it's close to home and open on hours that works best for me. It lacks a few things that would interest me but it definitely gets the job done. I've never had any issues with the staff or other fellow gym mates.
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December 2023 by Michael Dean
The cleanliness here is appalling. The locker rooms smell like a mixture of old socks and cleaning chemicals that should have been replaced ages ago.
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December 2023 by wiing
Planet Fitness claims to be a judgment-free zone, but it's just a way of saying they don't cater to serious fitness enthusiasts. If you're serious about your workouts, look elsewhere.
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October 2023 by Rachael Lazor
Do not recommend getting a planet fitness contract!!!!!I have had so much trouble with billing and payment that it is honestly causing me so much stress. And most of the people that work in reception do NOT know what they’re doing.Reposting Nicole O’s review because this literally sounds like something I’m going through! planet fitness is a scam and everyone that works for them are literal wolves in sheep costumes!!!If I could give 0 stars I would, listen to this:I went in and cancelled my membership April 17th, per contract. I didn't take down the name of the man who cancelled it, as at that point, I trusted this company. We had a whole conversation about why I was cancelling, because I got access to a free gym through my employer. I signed the pad and he told me I was all set. I asked him if I needed a receipt or something on paper. He said "You're all set, enjoy the rest of your day". SPOILER ALERT, HE LIED.I went about my business after that. It's three months later and I happened to see a charge from PF. Looked back and they have been charging my bank account consistently.-I called yesterday, 8/7 and first spoke to Michael. I explained my situation. Michael said "I'm gonna be honest with you, I can talk to the people at the front desk, but they're probably not going to refund it." I said that doesn't work for me, as I have fulfilled my contractual obligations and this happened due to incompetent staff.-At that point I asked to be transferred to the manager and then spoke to Jakim. Jakim cancelled the membership at that point, and I insisted on a receipt of the transaction for my records. He sent it. When I told him I wanted a refund as again, this was PF's error, he placed me on hold, returned, and informed me that his regional manager, Josh Hassilvine (may be misspelled) was going to call me. I never received the phone call, as promised.The take-aways here:-This gym, like all other gyms, are operated by wolves in sheep's clothing.-They require your bank account as their form of direct payment, because when these situations happen, and they swindle people, they know banks are unlikely to refund the charges.-If they try to tell you that you won't need a receipt for something, INSIST on a receipt. You MUST document everything with these people!!!-They depend on customers to be distracted by life, so they will not catch the money being stolen from their accounts.Last and most importantly, DON'T ENTER A CONTRACT WITH PLANET FITNESS!!!!- I offer, as an alternative, the 100% FREE fitness app called FITON. No wolves, No fees, EVER!!! No dirty, sweaty machines, No gauging an extra $80-$100 out of your account for no reason other than it's in a contract. Endless options for workouts, and you don't even have to leave your home to workout! It's life-changing. Listen to me!YOU'VE BEEN WARNED, GOOD PEOPLE!
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October 2023 by Jamie Milano
I actually started coming here two days ago and I live in Meriden. The Meriden planet fitness is gross. Machines need to be replaced they are old and squeaky. Not to mention it’s dirty in there too. Staff doesn’t care. Definitely not friendly they just do the bare minimum. I really don’t know how that branch stays open. I have complained about the customer service and someone actually called me but nothing actually happened. It’s fine though I will be coming to your facility where the machines are brand new and clean! Staff is nice they don’t act like you’re bothering them if you ask to go tanning. Your tanning beds are awesome by the way! Thanks for providing a clean comfortable environment! Your staff deserves a round an applause !
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October 2023 by Rex Fowler
My favorite PF in greater Hartford area. Biggest facility of about 9 I've been to, enough machines & space so you never feel crowded or need to wait for a piece of eqpmt
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August 2023 by Nicole O
If I could give 0 stars I would, listen to this:I went in and cancelled my membership April 17th, per contract. I didn't take down the name of the man who cancelled it, as at that point, I trusted this company. We had a whole conversation about why I was cancelling, because I got access to a free gym through my employer. I signed the pad and he told me I was all set. I asked him if I needed a receipt or something on paper. He said "You're all set, enjoy the rest of your day". SPOILER ALERT, HE LIED.I went about my business after that. It's three months later and I happened to see a charge from PF. Looked back and they have been charging my bank account consistently.-I called yesterday, 8/7 and first spoke to Michael. I explained my situation. Michael said "I'm gonna be honest with you, I can talk to the people at the front desk, but they're probably not going to refund it." I said that doesn't work for me, as I have fulfilled my contractual obligations and this happened due to incompetent staff.-At that point I asked to be transferred to the manager and then spoke to Jakim. Jakim cancelled the membership at that point, and I insisted on a receipt of the transaction for my records. He sent it. When I told him I wanted a refund as again, this was PF's error, he placed me on hold, returned, and informed me that his regional manager, Josh Hassilvine (may be misspelled) was going to call me. I never received the phone call, as promised.The take-aways here:-This gym, like all other gyms, are operated by wolves in sheep's clothing.-They require your bank account as their form of direct payment, because when these situations happen, and they swindle people, they know banks are unlikely to refund the charges.-If they try to tell you that you won't need a receipt for something, INSIST on a receipt. You MUST document everything with these people!!!-They depend on customers to be distracted by life, so they will not catch the money being stolen from their accounts.Last and most importantly, DON'T ENTER A CONTRACT WITH PLANET FITNESS!!!!- I offer, as an alternative, the 100% FREE fitness app called FITON. No wolves, No fees, EVER!!! No dirty, sweaty machines, No gauging an extra $80-$100 out of your account for no reason other than it's in a contract. Endless options for workouts, and you don't even have to leave your home to workout! It's life-changing. Listen to me!YOU'VE BEEN WARNED, GOOD PEOPLE!
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August 2023 by Marc LeBlanc
Dumpster fire company and a dumpster fire location. Contract was cancelled in person per their requirement, they never processed it and I’m out several months of fees. Complaints are already filed with the state consumer protection bureau, looking into a small claims case against them for their atrocious business practices.
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July 2023 by Sid Patel
I don’t understand how Planet Fitness gets a lot of hate. It’s a great gym especially for beginners. All the machines are useful and the place is overall clean. However, I would like the gym to be open 24/7 instead of closed hours. Other than that, this gym is amazing.
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July 2023 by Tasmine Griffin
Love the space, very open and especially loved the newer equipment as i have not seen it in my home gym or anywhere else.
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July 2023 by Kenneth McPherson
Pretty clean nice size stated art gym just the music is too loud you can hear through your earbuds
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July 2023 by Christopher Titus
It's a great gym. A large variety of equipment options for a successful full body workout. Clean, well maintained equipment and facilities. Quick and easy check in.
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June 2023 by Jim S
Nice people working there,the machines were clean and well kept,the locker room was clean and most of all the music wasn't blaring.I enjoyed my time there and will definitely return.
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May 2023 by Tim M.
Worst employees ever not interested in any of the customer service just interested in themselves and talking to each other not managing how the facility is ran dirty equipment no cleaning supplies ran out of towels management should be fired. They need new management. after three days of just joined the club this was my total experience I have left to go to another club down the street in Middletown. The other main reason that I left is because they tried to tell me that it was their policy to take a picture of your drivers license. They already had my information when I signed up it is illegal to make copies of any kind of federal documents, drivers license, Social Security passports any government issued ID is illegal to copy they could not seem to understand that just taking my picture would've been good enough to keep me there. I responded to a low level customer service representative that just could not understand why you would not want a copy of your drivers license being in their data system, he also totally missed the point when I was talking about his employees never once commented on how he was going to deal with his atrocious customer service at the front desk of this particular facility the low level customer service representative should not be representing that company if the owner has any kind of interest the way that customers are treated and the cleanliness of the facility, brand new, but filthy and smells. I would recommend going down the road to club 24 lot better gym.
