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October 2023 by Geoff Webb
This was my first visit and I had to leave a review. The gentleman who did my oil was so friendly and I have never had an oil change done that quickly. I was in and out in 10 minutes. Great service and great people working there. This is my go to oil change from now on and it should be yours too. Thanks for a great experience!Service: Oil change
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September 2023 by Charles H.
Now please read this whole review. I have been going here probably since it opened, and I always put in Mobil 1 full synthetic in my engine. I used to work at Mobil and this one of the best oil you can put in an engine! Now I / you could go and find a 6 pack of this oil on sale , in the area of around $32 plus filter, but I like you, pay for the convince of paying a place to change my oil for me.My truck would be over $120 here and my car (Today was $106 with CC fee) and I was okay with that. Now when you go here, you see Mobil 1 quart containers on the shelf and they look very nice, I know when I see a Mobil 1 container opened, I know what I am getting put in my engine. (you should look and see for yourself, how many miles Mobil 1 is good for, it is not the basic oil, that is only good for 3000 miles, see for yourself on line how many miles it is suggested before you get your oil changed) This is a big part of why I use Mobil 1 in my vehicles. the additional miles, off sets the costs of an oil change.I have gone here and when my oil change was done, my sticker showed next oil change in 3000 miles, I had to tell them, this is not right and to change the length of time and they now put a sticker on for 5000 miles (again, go on line and see what Mobil states for length of time between oil changes, I myself go 10K to 15K between oil changes) but as I stated, I was shocked they put on a sticker saying 3000 miles (HUMM, wonder why!!!)The last time I went here, I was very clear (because I stand and watch what oil they are putting in my engine) I want the Mobil 1 out of the quart containers, not out of the drums (I dont know what is in those drums and it could be anything!!!!) that time, I seen them pumping oil from the drums into my engine and I made them drain the oil out (the owner was there that time) and put the oil I paid for in my engine.Today I stated the same thing and as I was watching, here they go, pumping oil from the drum, into my engine. I stopped them and told them to drain that out and put the Mobil 1 from the quarts into my engine as that is what I was paying for. The "mechanic" said, it is the same thing!! I stated I dont know what's in that drum and no it is not the same thing!Now we all know, when we buy in bulk containers (IE Drums of oil in this case) it is cheaper for the owner (which I understand, they are there to make money) BUT if I am paying the prices mentioned above, I want to be sure, I get what I pay for!After all these years going to this location, today was the last straw. IF I CANNOT BE 100% SURE WHAT OIL IS BEING PLACED IN MY ENGINE and HAVE CONFIDENCE in the "Mechanics", how can I trust this place any longer??I don't care if your car is worth $1000 or $100,000 our engines need lubrication and if you / we cannot be sure what oil is being placed in our engines, the results could be very costly for repairs.I feel after all these years, how many times did they put the wrong oil or a lesser oil in my engine and charge me for Mobil 1? I was blind and never watched them as I do now, I trusted them and again, after today, I will never trust them again.IT is also out of my way to go here and I accepted that, thinking I was getting the services I paid for, but from now on, I will go back to the dealership for oil changes and services, this way I will know what I am getting and have qualified mechanics working on my expensive cars.Your call to go here or not but watch what they are doing and make sure you get what you pay for, like I said, drums are drums and who knows what's inside.Yes I am upset, I trusted them for years, but NO MORE!!!
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September 2023 by Chloe Carson
Yesterday, I got my oil change appointment with a competitor cancelled by the shop. Today, I had an appointment at ANOTHER competitor that I waited an hour for until I was told it'd be roughly two more hours. I left from there to come to Mobil 1. I had been a customer numerous times in the past, and frankly I don't know why I stopped.I had no appointment, but someone came out to meet me within seconds of my arrival (I didn't even go inside!) and he took my car back immediately. I was out in less than 20 minutes. I don't see why I should ever go anywhere else in the future.Thanks for the great service! ✌️
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July 2023 by Suhail Ali
Theee best and lighting quick..nice friendly people ...
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July 2023 by Imtiaz Bukhari
Very quick service. Boys try not to do any BS stuff, and don't try to oversell you.
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June 2023 by Darion Green
Always quick Courteous and professional!I drive out of my way to get oil changed at this location
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May 2023 by Madison W.
I am extremely disappointed in the professionalism of this company. Almost 2 months ago I brought my car in for an oil change. A week later I had to have it towed because all the oil was draining from my car almost destroying my engine. After bringing it to a dealership, they determined that this was a result of someone from Mobil 1 not properly replacing my drain plug. Mobil 1 was alerted on the phone that day about the situation and then the next day in person. Since then, I had been in almost a dozen times, asking for updates, asking for managers numbers and have been told every time that they will call me and they cannot give me a mangers phone number. They owe me hundreds of dollars and have neglected to act on the situation resulting in me taking them to court. Definitely would not take my car here unless you want to pay out of pocket for damages they cause! Multiple other people have had similar experiences and have been ignored by the company in regards to reimbursement. IF YOU CARE ABOUT YOUR CAR AND YOUR MONEY, DONT BRING IT HERE.
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May 2023 by Jill G.
Do not go here. RUN the other way. I brought my vehicle in for an oil change last week, and the employee pulling it into the bay misjudged his distance and struck the interior structure of the garage. He caused over $5,000 in damage to my vehicle!!!!!!! I have been repeatedly trying to work with the owner - John DeSena - who is refusing to file an insurance claim for my damage and now has apparently blocked me from contacting him. I am out of pocket for my insurance deductible, my rental car and the diminshed value of my vehicle. I have been using this business for many years and I cannot believe the lack of professionalism of this owner. Disgusting!
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April 2023 by David Ford
I had a stripped oil plug bolt and needed the oil changed. Ray, Terob, and Jamere were absolutely amazing. They got the drain plug out changed my oil and a new oil plug. Being that my car was an Audi and not always the easiest to deal with these guys rocked. This one under this management here in Middletown CT should be the flagship of Mobile 1 lube. Their customer service and attention to detail was outstanding. Great work guys and Thank you!Service: Oil change
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April 2023 by Ryan B.
The service was awful and the owner was a racist as anything. My friend and I were in awe the stuff that flew out his mouth.
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February 2023 by Rick S.
Had a great experience with these folks. They came highly recommended and I'm glad I gave them a shot. No need for an appointment. They got me right in. Great value. Quality product. Completed within minutes. I will definitely be giving them my business again.
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January 2023 by Douglas Russell
very friendly polite young men, in and out in 10minutes. I will use them again! 5 qt's Mobil 1, top all fluids, air in tires. $86 out the door
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January 2023 by Solomon Owusu
Service was on point. The technicians were very pleasant and knowledgeable, and the service was done pretty quickly and precise. The price was also very reasonable.
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October 2022 by Free A
First time customer ,staff was very professional and courteous . Exceptional service with great pricing, they even took care of my headlight that was out, topped off my power steering fluid. I will definitely be back. ?Service: Oil change
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October 2022 by Diane Pope
Service and time was brilliant. Customer service was awesome. In and out in record time. Will return when needed. Thank you guys, so much. ❤
