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December 2023 by SDS 123
This bank, and especially this branch (South Main), has helped me out innumerable times. Great service and good people.
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October 2023 by Nicole O
This bank is all around just awful as a business. Brick & mortar banks aren’t really necessary anymore and Liberty ESPECIALLY isn’t interested in keeping customers. I’ve been a customer for almost 20 years and I’ve reached the final straw and am in the process of closing all accounts with them. For almost everything you have to go to the physical location which is a nuisance. I had a fraudulent charge from a gym (after I canceled my membership they kept charging me). I called Liberty, explained my situation and that I had physical proof of the gym’s error. Liberty rep told me they wouldn’t even investigate. They immediately sided with the business. Since they’re business is making money off of their customer’s life’s earnings, they should have those customer’s backs when their earnings are taken fraudulently, but that’s not the case with Liberty. I HIGHLY recommend switching to Ally. Customer service is great and I’m making a ton of money in interest just having a savings with them.
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August 2023 by Lalania Thielen
Friendly courteous helpful staff, knowledgeable and welcoming. Informative.Comfortable chairs while waiting.Change machine on sight.Working one day but not the next.Had a few issues but the staff offered solutions to resolve the problem.Overall good experience when opening an account.
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December 2022 by Sarah Sanders
I've been using Liberty Bank for as long as I can remember, and the service has always been fantastic! Today I received absolutely stellar service from Kate Begin. It was a weird transaction, yet she made sure to do everything properly, apologising to me for my patience, when honestly, it involved found money, so I would have happily waited! Thanks again to everyone at Liberty Bank, but especially Kate!!
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September 2022 by Mckenzie Wilk
Crystal is so rude and disrespectful why she's at the window is beyond me
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June 2022 by Mike VA
Liberty Bank is the best bank around if you live in CT. This branch has a lot of nice staff, though the manager is a bit of a stickler. She made me drive home to print a copy of a document I needed notarized instead of just using their printer. Minor annoyance but still an annoyance.
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October 2020 by Debbie
When I opened my account I spoke with Katie. She was very knowledgeable and professional about what I was looking for in what the bank had to offer, which was the best for me. The drie-up tellers are also very good at the window and always helpful and more than happy to answer any questions you may have ?
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October 2020 by Debra Fontaine
When I opened my account I spoke with Katie. She was very knowledgeable and professional about what I was looking for in what the bank had to offer, which was the best for me. The drie-up tellers are also very good at the window and always helpful and more than happy to answer any questions you may have ?
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August 2020 by Deb Johnson
Not good at all! Drive up window ... 2 windows open arrived at 1:16 still sitting in line of 3 vehicles at 1:47 presently. Newly relocated to area wanting to make this location my new bank... seriously doubting that choice.... 1:48 first vehicle just departed..... I am accompanying an account holder... who is also not pleased! Thinking it’s time for a new banking decision on my part.... ?
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May 2020 by K-Lap
Just being a Liberty Bank is great, but this location has a coin counting machine. If you have an account here, you can use it for free.The staff at this location is nice. The facilities here are clean. I am still liking Liberty Bank over all others...
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February 2020 by Mandy Weber
Love my neighborhood bank!!!
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November 2019 by Keisha’s World
Everyone here is amazing! They work super hard to give the best customer service possible. Great team work and good vibes all around.
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October 2019 by Denise Moreno
They are always so helpful and know you by name.
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August 2019 by Nicole Schiavone
Crystal is so rude. On multiple occasions. No customer service skills at all. I asked a simple question & she snapped back with a horrible attitude. I asked why I had to come down to the bank so my husband can cash a check made out to both of us when I did mobile banking & cashed multiple checks from our wedding May with no issue. Pretty much called me a liar. Thank god I never usually have to go into the bank since one the few occasions I have been in their she has had a attitude. Get over yourself.
