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October 2024 by Kelsey Brown
Very disappointed with the customer service team after fraudulent activity with my debit card. I was provided no assistance and implied I was lying and that I "must have given my card to someone" despite showing proof of the police reports I filed. I banked with them for almost 20 years with both debit and credit cards and apparently that loyalty didn't earn me any assistance or account protection.
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May 2024 by Jaquen “Agent7D7” Hagar
I re-joimed the bank account world with liberty bank about 2 years ago, and they have been AMAZING. My branch here in Middletown has exceptional staff, a supervisor who has more than once gone above and beyond her duties to help me resolve issues, i would recommend this bank to anyone. Thank you Liberty-Biberty!!!
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December 2023 by John Pagano
They Suck ! Period
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October 2023 by Jason Peters
The "MAIN BRANCH" and its CLOSED on Saturday???(and when they ARE open, its for a 6 hour stretch ??♀️)Why do such vital service places such as banks spend SO LITTLE time being of service when i can get a tattoo, a hot dog, or booze until 9pm, 11pm, and definitely all day on Saturdays AND SUNDAYS.... make THAT make sense.
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October 2023 by Louise Toro
Always been kind good helpful and friendly to me.
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September 2023 by Google user
The \\\"MAIN BRANCH\\\" and its CLOSED on Saturday???(and when they ARE open, its for a 6 hour stretch ??\\u200d♀️)Why do such vital service places such as banks spend SO LITTLE time being of service when i can get a tattoo, a hot dog, or booze until 9pm, 11pm, and definitely all day on Saturdays AND SUNDAYS.... make THAT make sense.
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July 2023 by James L.
Liberty Bank contacted ME (again they contacted ME) that there might be some fraudulent charges on our debit card. We checked and there were totaling about $160. One was for a raffle for cookware another from a gym membership and another for a VPN account. The next day we went to the bank and cancelled the card and got a replacement. They bank could not do anything with the transactions at the time because they were "Pending" We left the next day for vacation and returned a week later and went to the bank to fill out the fraudulent claim paperwork. Approximately 10 days later we received letters saying they were valid transactions. We then called Liberty and they said they would send us the docs involved in them calling valid transactions. Never got them. Called again and basically told them "why would come to bank the next day, cancel my card, get a new one, then the same day we get back from vacation go to the bank to fill out paperwork. For my health? So Liberty Bank is relying on some fraudulent data they got instead of an life long customer. Unfortunately Liberty is the only bank in my town and if there was one called Joe's Bank or Not safe Bank I would pull my accounts in a minute. All the good this bank fid for me over the past 50 years went away when they believe some fraudulent person and not a life long customer. Stay Away if you want to keep your money safe.
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April 2023 by Cara R.
Worse Bank IN CT, so disgusted with them and their lies. Go anywhere else!!! I cannot believe they are allowed to operate with the lack of service. They get a "new system", horrible, taking weeks for the online bill pay to pay Comcast, seriously, before 2 days and now I have late fees, seriously DO NOT USE THEM!!!! Your money would be better under your mattress!!!
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March 2023 by Linda B.
Since changing to a "new improved website" their electronic bill pay doesn't work. And no response to email. I chose a local bank hoping for better customer service, but this was not a good choice.
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March 2023 by Scott A.
When Liberty went through the transition of their online program, something happened with one of my credit card bills and the payment did not process through. I received an alert, had to update their payment address and then they paid it via check which arrived after the due date. I connected with Kaleigh via the online message center and she addressed things right away for me. I uploaded a copy of the statement showing the late fee over the weekend and on Monday AM she responded and stated that fee had been deposited into my account. I appreciate their efforts and support.
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January 2023 by Pole C.
Do not use this Bank. They want to get rich off of fees. I was sick in the Hospital and own and Business which the bank account is with them plus my personal account. They want to charge NsF fees to a debt card which is ridiculous. Go elsewhere for your banking as this bank is a joke!!!!
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November 2022 by Brit X.
I've been with this bank for 10 years with no issues other than the occasional overdraft fee due to some charge I may have forgotten about at the time. However, two weeks ago I tried to deposit a check I received from my aunt and three days later my mobile and online banking accounts were locked. I called in and was told they were going to look into it and get back to me in 3 business days. During this time my aunt had taken out the money and given me the money in cash to deposit. I never tried to resubmit the check after that but still couldn't access my account. A week passed with no return call and I received a letter saying they couldn't accept the check and were deducting a $15 fee. I call back and am told to wait again. I receive a call 20 minutes later telling me my account is pending closing because it looks like I tried to deposit a fake check so I can either go to a local branch or wait to receive the official paperwork. I packed up my newborn and went down to the bank where the lady working at the time was very helpful and assisted me in pleading my case, however, despite her trying to fight it for 20 minutes, she informed me that the call had already been made to close my account and that all she could do was destroy my debit card and withdraw all my money. 10 years, since I was 16 with no incidents and this is what I get in return. The craziest part is that my mother also received a check from the same aunt and deposited it the same day only for it to bounce and her to have to deposit the cash she gave her yet no action has been taken against her account. I wouldn't suggest using this bank as they are unpredictable and unreliable even though they may seem beneficial and secure upfront.
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June 2022 by Michael Palangio
I am going trying to download Liberty Bank on my iPad
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December 2021 by Ted Sorensen
I have banked with this bank since 1998 and they have always been professional and caring.
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October 2021 by Kat S
Best bank around! No atm fees either
