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May 2024 by Patricia Decker
Beautiful job! 5 stars!
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April 2024 by Luis Solano
All went very well. Installed in reasonable time and cleaned up after complete. Much appreciated.
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January 2024 by Cassandra Cokley
January was delightful, helpful, patient and focused on me and my likes. January offered options and assisted with making sure I had everything needed ?
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November 2023 by Nick Bencivengo
We had kitchen counters tops installed - quartzite. All the staff - sales, scheduling, template/installers were professional and very responsive. We love it. They have a great selection. This is the 3 or 4 time we used them. Their tile selection is extensive as well.
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October 2023 by Alyssa
Stay away from this place! They cut my tile wrong and then were not apologetic about it at all. Couldn’t get the same tile because they were now out, and then tried to have me pay a restocking fee. I normally don’t do reviews, but I was so disappointed in this place and the customer service, even after talking with a manger and owner!Thankfully I found this smaller business in north haven call “tile by Laura”. She was AMAZING!
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October 2023 by Louis Cohen
I had a wonderful experience with Genrose from start to finish recently when purchasing new marble countertops for the kitchen island and two bathroom vanities in my new condo. My sales rep Leesa was friendly, knowledgeable, and patient, and always kept in close communication. Emanuel did a great job when he came to measure for templates, and Marty was also super helpful and expert when it came time to make the templates on his computer for the slabs. Gail was also a great help with scheduling and accounting, and finally, the two installers (Kyle and Giovan?) did an amazing job. And what's most important, I absolutely love my new countertop and vanities! The emperador marble is stunning, and the three pieces were fabricated to the highest standards and installed beautifully and carefully. I highly recommend Genrose if you want top of the line materials, fabrication, and service. Thanks so much!
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September 2023 by Iris Demers
Counter: 9/10.. Customer 0.. I’m giving it a 1 because the original sales rep that assisted (Leesa) was phenomenal, and due to my schedule changing, they accommodated the template & install date for me. Countertop for my kitchen is beautiful. Customer service passed the sales rep made me not go to them for my island and butler’s pantry. I requested the sink hole piece be brought along with the counter because I paid for it so I want it. The installers didn’t bring it, no problem, I’ll just call. Fabrication (I know her name, but I won’t say it) tells me it must be in the shop, they’ll call me back. Great! Installer then tells me it was cut for an under mount sink not a drop in so they’ll have to cut it on site. Okay, great, problem fixed! He wants to call fabrication though to let them know of the error (I’m assuming so they know they’ll be longer on site? Idk..) The installer gets that same person in fabrication I spoke to earlier, and has the call on speaker . He says “the countertop at X St-“ and she cuts him off and says “is this about the sink hole piece? She already called and she needs to calm down”. So I say “I’m very calm, thank you” to which she then realizes she’s on speaker and changes her tune. She calls back the installer once the piece is found, not me. THEN! As the sink is being installed, it’s a little rough going in the hole, I imagine because they had to cut it on site. The installer however feels the need to start cursing about the sink and where it’s made, using a slur about the people who made it (made in China). While I am overall pretty happy with the install (siliconing it was done quite messy), I decided not to go with GenRose for my two other counters, I will never go there again, nor recommend them. Beautiful granite, though!
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August 2023 by Judy Hall
I can enough good things about this store. Besides have a huge selection of beautiful tiles to chose from their customer service could have been better. Lisa was patient with us as we had to place multiple orders to get the right quantities we needed. Pat and Arlitza were super helpful once I went to the warehouse for pickups as they had the trims grouts and accessories right there to chose from. They both were very knowledgeable and helpful with picking out out the right supplies. I can’t wait for our next project so we get to go back!!
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August 2023 by Rachel Anderson
It was a pleasure picking marble at Genrose. Leesa was very helpful. She made the process feel seamless.
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July 2023 by Tracey Capobianco
I had a wonderful experience today with Pat from the front desk. He was incredibly welcoming and helpful. It was refreshing where now a days most customer service aren’t very happy to help or be conversational. I would definitely come back! Thank you for making my experience a much easier today.
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June 2023 by Gary Gomby
Flawless service from start to finish. Amazing installation.
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June 2023 by Carrie Bylo
Selection, template and install went great. Very professional company. Easy to work with as granite is on site and the whole process is made simple. Pricing is very competitive compared to local companies.
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June 2023 by Dana Kent
Leeza was super helpful and professional. Pick up was really easy.
Thanks.
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June 2023 by Scott Farrell
Evan was fantastic. Very knowledgeable and friendly. Gave me great advice. Highly recommended!
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June 2023 by Cappola-Brokaw Art of Hair
Great experience all around. Very organized.
