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March 2023 by Judith Burg
I really like the items and sales associates at this store. They are really helpful finding items and providing help when I have needed it.
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October 2022 by Meg S.
I've always found this Home Depot to be clean, well stocked, and usually I'm easily able to find the item, or employees can help me. Easy to get project advice, and we've been going here for years. The bathroom is pretty much always clean (way better than most places) customer service has been quite easy. Not super happy about the returns without receipt policy, but I understand why, as so many people shoplift. Just remember to send receipt to email, or use card every time so returns can be found by card#.
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April 2021 by Patricia R.
Bought a 16 ft Werner aluminum ladder online and picked it up at Middletown CT store. Brought it home in our car and when we went to use it 3 days later we realized we were given a defective, bent and very dusty ladder. The bad part of the ladder was hidden quite well. Hard to believe that no one at Home Depot noticed the many defects in this ladder. Returned it to back to store for refund. Very frustrated with this experience. There is absolutely no way they should have given us a defective ladder! Grrrr! Several days later and still no ladder. We were offered a 24 ft ladder for the same cost but that is much too big for what we need and no way for us to get it home unless we rented a truck. We could have taken a road trip and possibly have gotten one at the Glastonbury store or Southington or Berlin BUT who would want to do that? We may just end up getting one at Lowe's in Cromwell at some point. Given the circumstances it would have been helpful on their part if they had offered to deliver a replacement ladder AND pick up the defective one. That was never an option, we were told we had to get the ladder back to the store ourselves. ***I am reposting this review because somehow the original review seemed to have disappeared?***4/23/2021
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March 2019 by Code Array
All your home needs in one place
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March 2018 by Sabrina Cerrato
It's Home Depot.
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March 2018 by Joyce Thomas
Garden center here has all the same assortment that all the other Home Depot stores have. Its a good variety.
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March 2017 by Charles Silvey
Found very helpful staff to answer questions. Well organized with a big garden center.