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December 2023 by Vivid Vulpe
Got my first new set of rubber installed on my 2021 VW Passat SE here at Firestone. The associates were all kind and professional, and their technicians did a clean and thorough install of tires and fresh oil on my car. Thanks!
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November 2023 by Anthony J
The guys at the Middletown Firestone location in combination with the area manager Gary took care of a few issues I had with my vehicle. The technician Dave made quick work of the axel seal and sway bar link ends. I recommend this location & crew
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November 2023 by Brendo
Brought my vehicle in for service here MULTIPLE times, of the three times, twice I felt as thought the site lied to me, stating that everything was fixed then having issues immediately after recieveing my vehicle.Most recently had engine questions, site informed me that the noises were completely normal. One week later, my transmission went.
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September 2023 by JR's Pocket
My friends gave me a bicycle from their backyard. I was trying to get it home but there wasn't enough air in the tires. I saw that this garage was open, Sunday afternoon and fairly busy. There was a guy outside of the bays, checking another customer's tires, he had the airline with him. When he was done I asked if I could get some air. He said sure, and warned me that the line wasn't meant for bicycle tires, maybe too strong. I accepted the risk and he filled them to the PSI I asked for. Very friendly. Thank You
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September 2023 by Blake F.
I had a flat tire on a Sunday afternoon and most mechanics in the area were closed at this time. However, this Firestone Complete Auto Care was thankfully open and I was able to take my car in for a repair.I spoke to one of the staff members on the phone and he said I could drop my car off that day and they would get to it as soon as possible. The next day, the car was done early in the morning. Really quick and seamless from the Firestone crew. It made a very stressful situation quite easy.The inside of the Firestone is really nice with a TV (they were showing an NFL game) and there is applicable cushioned seating. Really nice ambiance - almost like the inside of a BMW repair shop.The mechanic that I spoke to give me a reasonable price and let me know about other repairs on the tire that could be done. There was no pressure to upsell me or anything like that, though. Found that to be good service.Altogether, Firestone Complete Auto Care in Middletown is a very good mechanic and if I have any future car problems (hopefully not), I will be taking it here again.
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August 2023 by R J
Went here and had a set of tires put on. Got my car back and my tire was shaking in the front. I brought it back and they told me they would check the balance. I got it back again and still shaking. They told me that if I still had a problem then my tires were no good.I brought my car to a DIFFERENT tire shop. They balanced them with no issue. My car now runs smooth.
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August 2023 by Aaron Thiela
I’ve had my mothers car serviced there multiple times very knowledgeable. Staff about tires and bulbs. Oil changes awesome people fix tires when I had to go to work. Got out of there in 10 minutes. Great place to get your car.
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August 2023 by Eric B.
The online reservation/appointment system is ridiculously asinine. I tried to set up an appointment online and received an "Appointment Request has been received" email, which said that if my selected appointment time was unavailable the store would contact me. Note that I set up the 1pm appointment at about 7am so there was plenty of time to contact me. After receiving no call or email, I went to the Washington Street location and was told that I do not have an appointment. The employee at the counter had no comment as to what the email said and the fact that no attempt at contact was made.In short, the front end employee's here don't seem to care about following up with anyone and the online reservation system is a complete joke.
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July 2023 by Lucas
TLDR: they lied about bad parts and tried to upcharge me $1,100. Got confirmation from 4 different mechanics (in their shops) that Firestone lied about my parts needing replacement.Fulle story:I'm not a car person.I had my tired changed nearby and they found an issue while changing the tired and recommended a mechanic.I ran to Firestone who told me 'it will be $1,100 absolute worst case but don't expect that'. After the assessment they fixed the part and told me that my car was good to drive for a few hundred miles and then I would need everything replaced and would be charged $1,100.I found that odd and said just fix it. While waiting I called 4 different shops and said "Assuming a full replacement of XYZ, how much? Assume the worst case." Every single shop said between $200-$500 saying the parts would be $100 + labor. When I told them what Firestone said they laughed and explained that you don't need new parts, just some things tightened.I demanded my keys back from Firestone and took it to a shop down the road. The shop down the road put it on the lift and confirmed there was nothing wrong and literally said "I run a business, but I have nothing to sell you here, your parts are fine."Don't bother getting a second opinion, just don't go.
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July 2023 by Dan Rynaski
I paid $138.00 with a $10 off coupon for a full synthetic oil change for a 2020 Kia Telluride V6. They don't post prices on their site, so hopefully this helps others get an idea of their prices. This is more expensive than most shops, including Valvoline which is right now the road, so just go there if you can't find other cheaper places.Service: Oil change
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July 2023 by Christopher Reynolds
Jason and his team helped me out right away! We highly recommend them for services!Service: Battery
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July 2023 by Ramo 88
I would give none stars to this location. There manager thinks his over people own critical thinking scream On us for a service that was not necessary asked him to help us to rotate tires my tire is out lognut. Request the manager to adress my problem without argument but he just choose to scream and I asked him directly if will help us with this manner he just replied is not our problem, I replied him we will contact corporate he replied I don’t care. As a customer I felt treated with Racism because my accent I wasn’t born here but I have my citizen ship as every person have to be treated with respect and just manner of honor and if a person treat you this I just can’t argue or talk as a person I felt mess treated please help me out with this manner !
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July 2023 by Miles Leitner
They had me on hold on the phone for 15 minutes just to hang up on me and ignore me. I was calling about making an appointment, would have taken 30 seconds. They completely disregarded my time and patronage.
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July 2023 by Gabriel Nahmias
I was stranded by the side of the road on a Saturday night on I-91 and had two Firestones open the next day as my only option. Thank goodness I chose this one. Since I chose it off reviews gotta pay it forward.I showed up a half hour before they opened. Chris was already there. He took a look at my car first thing. Got me an objectively good price on repairs and back on the road less than 2 hours after open. Great experience! Great place
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July 2023 by Alicia Reitano
Jason was awesome. I had a rental with a flat tire and I was in a hurry to get to work, he took care of me right away. Firestone in Middletown is the best!
