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July 2024 by Kristina
Your drivers are aggressive, incompetent and impatient. Got about an inch off the bumper of our car for zero reason then proceeded to rev the engine at us and act like he was going to hit our car. Trashy company with trashy drivers.
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June 2024 by Matthew Carfo
I ordered a new ride-on mower from home depot who used Estes to deliver it. The delivery was TERRIBLE. I received an email saying it was out for delivery this morning. No one called to say they were close, or even at my house. I suddenly received notification it was delivered. My wife went home for lunch and found it wasn't even left at my driveway, but rather the entrance to the street to my house, out in plan sight for anyone to see. Customer service was no help, and said there was nothing more they can do. It must be nice to run a company that fails to perform their service properly and then wont take responsibility when confronted.
UPDATE - After seeing the companies response, I followed with an email to the requested address. They responded promptly saying they were going to get to the bottom of the situation and make it right. 2 weeks later, they have gone silent. Seems the response is damage control to make it look like they care.
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April 2024 by Joe Barese
No call no show after waiting a full day. Refuse to deliver without an 8 hour window. This company is a JOKE. Customer service suggested reordering when I have another day off!
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April 2024 by Omar Rios
Nice people
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August 2023 by Ninochka
Excellent service delivery on time
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May 2023 by FMB 2018
Great service!
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April 2023 by Victoria Cavaliere
This company is a total disgrace. They dumped a $5000 bathtub at the bottom of my driveway, not even on my actual property. No notice, no attempt to leave curbside near the garage. Then customer service and dispatch really hammered home what it means to fail.
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November 2022 by Dinah Sanders
Helpful in rescheduling appointment driver was excellent!
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November 2022 by Joseph Doceti
I went to the hub in Middletown CT to pick up an order. Everyone was awesome including the drivers and loading dock staff. Thanks!
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August 2022 by Amy Ruggiero
Delivered our bath tub to the neighbors house during a thunderstorm. Would not recommend.
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April 2022 by Jerrald Calvillo
Absoulutly the worst customer service I have ever expereince. If vendors value thier customer avoid this one at ALLLL cost. I which we thier was a zero star option since the deserve zero stars.
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January 2022 by Janine J
When I was given a call about the time window for delivery, I had to call back and speak with another woman who was not really helpful. She was adamant that the delivery was curbside, but she was insistent that they would drop it by the street. I informed her repeatedly about a hand injury and I would need it placed close to the garage because I live on a busy street. She wasn’t willing to hear what I was saying. After hanging up with her I read curbside could be close to the garage. The wonderful delivery man offered to move it into the garage which was also part of your curbside service.Please make sure you representatives know what your curbside entails, so the customer feels they are being heard and are getting the best customer service.
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November 2021 by Dana Dziob
I shipped 2 pallets with them, was quoted on the dimensions I gave them which were larger than the actual shipment, only for them to say they were much larger than the dimensions I gave them, which is false, I then took pictures of the actual pallets and measured thinking they would stand by the orginal quote which again is still larger than the actual dimensions only for them to bill me for what they are saying their electronic dimensioner says they are, hello, computers are not always right!!!! You can clearly see these skids are normal 40x48, how can you charge me for dimensions of 49.5x43.5 and 51.5x47 ???????
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November 2021 by Robin Myers
DO NOT SHIP WITH THIS COMPANY!!!! I had a 3 day shipment that was picked up 9/17. I was told it was delivered 9/29 (3 days???), but there was no confirmation. On 10/5 tracking information was changed to say Delivery Attempted - Freight Refused. Customer service was extremely rude and of absolutely no help whatsoever. This is one of the most unprofessional businesses I have ever dealt with.
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August 2021 by Said Haj
For 5 DAYS, I received an email in the morning saying my item is coming by the end of the day, and then they change delivery day to next day. After 5 days, I had to travel for work, I called Estes and told them to deliver a week from now because no one will be home, and they agreed. Guess what, they delivered as soon as I hit the road and left my item outside unattended for a week. Unprofessional, useless and careless. I called Lowes and told them I don't want Estes to deliver my purchases in the future and i will not accept any delivery by them.Thanks for reading my frustration
