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June 2024 by Anita D
Tried to call and speak with a pharmacist. Calls now go directly to voice mail!!! very frustrating when you have a medication in your hand and need advice before taking it. Not to mention dangerous that there is no one available to help you. CVS has just gotten too big for their own good, and ours. There should NEVER be a call directed to voice mail when it's a question about an RX. Period.
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March 2024 by Rachael Lazor
Update!!!!
Only get your RX’s when Joan is working. She’s so sweet, and gets your prescriptions to you as soon as you pull up to the drive thru or walk in.
Whereas, there is another younger female, who takes her precious time (I watched her take at least 10min to greet each car… she walked to the back end of the pharmacy on her phone while I watched another car wait…)
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Do not go here.
The lines are absolutely ridiculous.
Good people that work here, but horrible waiting times.
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February 2024 by Shazia Arfin
Pharmacy’s customer service is HORRIBLE. They don’t want to help. VERY RUDE. If I had the option to give 0 star I would.
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February 2024 by Diana Dima
Worst experience with the pharmacy. I spent 40 minutes being sent back and forth to 2 different counters for one easy prescription. There was one person serving the line while 8 others were in the back, not one offering to come help. After patiently waiting I was told I had to go back to the line where there were already 15 people lined up. The pharmacy personnel was beyond rude and inconsiderate. There was no manager in the store to talk to even though the person in the front of the store gave me the customer phone number and was extremely polite and understanding. There was no reason for this kind of attitude and language towards a customer. Beyond frustrated.
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January 2024 by Sabaah Jordan
This pharmacy could not care less about patients
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January 2024 by Tiffany C.
If I can give 0 stars I would. UJA REFUSED to fill my medication because I didn't know the exact name even when she can pull up ALL my medication on her system and asked that all meds be filled that are due. She absolutely REFUSED. Since when is this a thing??? I LOST IT!
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January 2024 by Sheron P.
I was so pleased with this CVS pharmacy. My doctor called in prescription a few hours before snow storm and pharmacy closing. I was nervous prescription wouldn't be filled in time but prescription was filled in plenty of time. The staff were super friendly & professional. If you had a poor experience before, please try them again because I can only say good things about this CVS pharmacy.
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January 2024 by Emerson Ruocco
Please hire more pharmacists and technicians. Management of this location doesn’t staff enough people to work, leading to insane lines, random pharmacy closures, drive thru never being open, impossible to get pharmacist on the phone, etc.
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December 2023 by Morgan M.
I called this pharmacy after my mother went and got my prescription for me since I am sick with Covid and don't want to infect others. I was told my medication with insurance is $200 which is very odd even though it's a 90 day prescription as that is what I usually get and the total comes out to $100 and so I called to question it. I was handled with the manger who cut me off mid sentence when I was explaining what was going on and told me not to cut her off. I was then handed off to the other pharmacist and when I started to get upset as I had already explained what had happened and had to reexplain. I was told to fix my attidue and I'm not going nowhere with that attitude. I had no attitude. When I asked for a manger as I felt disrespected I was then told that person before was the manger and I could not talk to anyone else. This is somewhere I do not recommend nor will I continue to get my prescriptions there as they don't care about the people coming in or the money getting taken out of their pockets do not go here.
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December 2023 by Susan Arsenault
I love the self check!It’s great for a quick stop/trip!
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November 2023 by Joe S.
Worst Customer Service..... I'm done, today was the last straw... "Terrible" Employees are all miserable and it shows on the way things are handled.... If your not happy go find another job... Had to pick a rating.... They don't deserve any stars 0000
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September 2023 by Eddie Ocasio
Had an Emergency high glucose level(350) and my Insulin pump malfunctioned. So, in faith good, I went CVS Washington Street Middletown and explained my situation to the Manager/Pharmacist. I just needed to "purchase" some emergency needles. I got no compassion but a whole bunch of mumbo jumbo... "you need a prescription or go to the urgent care". I am sure if had needed NARCAM she'd he to follow "procedure". I've had a similar experience and was provided an Emergency insulin syringe at that location once before. Fortunately the Walgreens next door was able to assist me.
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August 2023 by Ann Oakley
Love shopping at cvs Always a pleasant experience.
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August 2023 by David
I thought people go into healthcare because they care about people. I’m apparently wrong. This pharmacy closes at 7 PM. I arrived at 6:59 (shown on my cell) and was turned away. I told the pharmacist my my arm was just operated on and was in excruciating pain. They said, and I quote, “sorry, we’re closed.”Customer service is lost. It’s terrible. Especially when a health-focused company like CVS turns away a pain patient. CVS demonstrated the epitome of the hypocrisy and indifference by making me wait until morning, in agony. Shame on you!!! Never, ever, again!!!!
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June 2023 by Taylor Sandillo
This is the absolutely worst pharmacy I have ever been to. I just had to go there today because Walgreens wouldn’t take my insurance so I went to CVS to transfer my scripts. They said it would take 24 hrs to transfer my information but I had asked if I can still get my meds today (I have to start doxycycline for presumed Lyme disease) it is very important that I don’t wait on this medication and the pharmacy tech (young with long black hair) was very rude and dismissive. I will NOT be using this pharmacy, I don’t care if I have to pay extra to go somewhere else where my insurance doesn’t cover. They should be taught manners there. Totally disgusted with how I was treated. It doesn’t even deserve one star.
