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December 2023 by Shelly M.
This was in the South Main St. branch in Middletown , CT. I used this bank for years but not this branch. So because of the holiday season shopping and all the traffic I decided to go here instead of the one across town. I never been treated like this in my life. Their atm was not working so I had to go inside. This does not feel right when you walk in. They have a chair , no counter and it's very small. I felt uneasy but I needed my loot to shop. So I go up to this skinny Teller who was rude and the manager came over to oversee or something and she couldn't speak English well. I never seen this at a bank where you need to talk. Communication went out the window. Than this foreigner couldn't tell me about my account. I kept saying "I can't understand you" and she didn't say a word just rolled her eyes. That's when Shelly went off. I told her I'd take all my money out of the bank and close my accounts. She walked away like I wasn't there. This bank was the worst branch ever in my life. Take the time to go to another branch. Also they were all from Nigeria the teller said. That's why I couldn't understand their disrespecting ****.
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November 2023 by Duo Yboe
The teller John was very friendly! I like coming to this branch.
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October 2022 by Nate
Bank is broke, refused to cash a check from their own bank. Manager refused to issue a cashier's check for fear her boss would not approve.
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April 2022 by Nate Stephens
Bank is broke, refused to cash a check from their own bank. Manager refused to issue a cashier's check for fear her boss would not approve.
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September 2021 by Sandra B.
I live in Meriden, CT. I received a postcard for a promotion of $600 but I needed to complete the steps by March 31st. There's no Citizen's Bank her in Meriden so I drove 20-25 minutes to the Middletown, CT branch because of the postcard promotion. My rep'a name is Steven Beimier who told me step 1 was completed & I needed to to complete steps 2 & 3. I completed the 2nd & 3rd steps. I never got my promotion of $600! They claimed I didn't have a deposit in January..I am on Social Security & I do have direct deposit. The January payment was in December due to the 3rd of January being on a Sunday & then the fact that the 1st is a holiday so I received January's deposit the end of December. I live month to month & I could use any extra income. I've contacted Jessica who works in Rhode Island office. She states she will not be issuing me the $600 due to that issue which is not something I had control over. I believe I am entitled to this promotion.
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February 2021 by Jo Mama
I brought my family here to cash them in they told me that’s not how citizens bank works
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March 2020 by Keisha’s World
The staff is amazing here! Excellent service and colorful vibrant atmosphere!
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December 2019 by Joseph Robinson
This bank is now closed permanently!
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April 2017 by Rion Lindsay
Good staff always helpful
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January 2013 by Bradley Gifford
No drive-through ATM, as this is a downtown bank, but it does have a indoor ATM that is accessible after hours. It is a beautiful old bank.
