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January 2024 by Monica guzmanramos
All personal it's soo good.they very nice
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October 2023 by Erica Taylor
Diana was very professional! This branch is great.
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August 2023 by Amanda M'Sadoques
Elizabeth T from the loan department is a true gem. She recently helped me secure a car loan after my car was stolen in June. She was so personable and all of my questions never seemed like a burden to her, despite feeling like I was asking too many. Immediately after purchasing my vehicle, my husband wanted to upgrade his loan and again Liz helped him secure a car loan with a great and competitive rate- much better than what the dealership was offering. Most recently, Liz attended the member appreciation bbq and you could just tell that she genuinely was happy to be there. She was able to chat with us and not just talk to us and she remembers the minute details from the conversations you’ve had with her. We really enjoyed working with Liz and will continue to partner with her as a loan officer.
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December 2022 by donald cavanaugh
I just love this credit union! The staff is friendly, professional and accomodating. I've had many loans etc.. over the last 20+ years. Excellent rates !But I only gave 3 stars because the hours are unrealistic and inconvenient for members ! There need to be Saturday hours til 1:00, or at least 2 evenings til 7:00.Thank you
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September 2022 by Rosemary Julian
My experience with the credit union has been excellent. Have always been helpful, friendly and understanding. I would never think of banking anywhere else. KUDOS girls!!!!
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January 2022 by Elizabeth D
I have had a wonderful experience with this credit union. I have been a member for decades. Countless auto loans, mortgages, credit cards, personal loans - you name it - I was even able to procure an extended warranty for my daughters car. Obtaining a loan is fast and easy and the rates are unbeatable. The staff has always been wonderful to me!
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August 2021 by dgorman47
They have good rates for loans but they have made numerous account errors during my time as a customer. They were even direct depositing my money into somebody else’s account at one point……
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August 2021 by Dani Gorman
They have good rates for loans but they have made numerous account errors during my time as a customer. They were even direct depositing my money into somebody else’s account at one point……
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April 2021 by Jacqueline Maringola
Excellent Service
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July 2020 by Janise Ortiz
This place is a joke. I had 2 transactions that I did not make and Linda tells me there is nothing they can do til the money is taken out of my account, that then after I can dispute it. She is rude, inconsiderate, and unfair. And this is what the bank must represents. I clearly told her I did not do these transactions and she practically tells me “there is nothing I can do and that this policy all her clients are ok with... no Linda they are not ALL ok with it. She tried to dominate the conversation by repeating things in different ways and not letting me express myself. Terrible customer service, I know I work in that business. And still claiming she can’t do anything. Meanwhile, I have my card stopped and blocked from making any transactions instantly this has happened. When I call, I have been by Linda, the system stops any unknown or suspicious transactions...but yet nothing can be done here. She got rude calling my name over and over when I was speaking in a normal tone to her. I had to raise my time and tell her to stop and listen to the customer. She didn’t even want to let me talk. Linda really didn’t even want to attend to me, she clearly stated “they can handle this, I don’t know why they passed you to me” well seems like someone just doesn’t want to do their job today from the beginning of the conversation. Rude and dishonest and unfair service. What is the point of repeating the fraudulent transaction when i see it. You should say “don’t call us with false transactions til after we take your money” oh and it happened again and again their suggestion is to replace my card!!! this place is A JOKE!!!!
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February 2020 by Kateri Pilch
The most unreliable and unhelpful group of people I have ever had contact with in my life. It’s not even just one person. Everyone who works there has no care to help you. All they do is run you around, and talk in circles. They have no idea what they’re talking about. Horrible experience. I highly recommend you do not take a loan out here. I never will be ever again.
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July 2019 by Susan Kather
Nice unless you lose your job or have a crisis. Then they refuse to work with you and just want their money immediately. No payment plans, no one to talk to, just pay up or else. Sad to say all of the big banks were better with customer service in this regard, who would have thought.
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June 2019 by jennifer shocki
Thanks to Tracy, I was able to seamlessly set up my A+ checking account and e-statements today. The support consistently provided by the WTFCU is invaluable and much appreciated.
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March 2019 by Heather Winarski
I agree with the last review. I’ve had one question that needed an answer and nothing with 3 phone calls and a false promise of a call back with the answer
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July 2018 by Nicole Beaudwin
Always helpful and professional
