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December 2023 by Joe
David was great. They did good, easy experience with a trailer.
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November 2023 by Henry Freckles
Without question the worst customer service. Standoffish, hostile and rude to the point where I would rather go thru the inconvenience of moving all my stuff again and go to the other place a mile away just to leave this place.
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October 2023 by Ron Maringola
I arrived and was told to scan the QR code, while the staff played on their cellphones. Next, I was asked to take my license picture about 4x until it was not accepted. Then, I had to have a family member verify my identity via phone call? Finally upon accepted, I was told my actual truck was not at the W Main street location but 1.5 miles on the other side of town at the E Main St location, despite I checked in correctly at W Main Street. Drove to the other location to find an unmanned location with lock boxes where my key was "supposed to be" in box 6, but nope, box 6 was already open with no key. I called to W Main street for them to send an "employee" to my location who then had to go through 5-6 boxes to finally find the key in a completely different number box. It was like I was a contestant on DEAL OR NO DEAL, Box 6, NOPE, Box 5, NOPE....45 minutes later after arriving at Uhaul, I had my key and could begin my trip. As I left the lot, I got yet another text message to check in online for my rental, after already doing this twice. DO BETTER UHAUL!! Customer service...ZERO STARS
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August 2023 by David Krueger
The website did not work and the employee was instructed by his manager to complete reservations started on the web (I don't blame the counter employee, the manager is the real problem). I couldn't upload or take any pictures from my phone for the longest time... Once I got past this, the website said to check the fuel level, but hadn't given me the key access yet. HOW AM I SUPPOSED TO CHECK THE FUEL LEVEL IF I CAN"T OPEN THE VEHICLE. Then, the keys were not in the right lock box. So the automated system screwed me and I couldn't get keys. Then when an employee when through multiple lock boxes and found the right keys I could get going... over an hour later. The tank wasn't full, so I had to fill up right away. 30 min later the check engine light came on. I had to return the vehicle early because it was violently shaking and I still have not been reimbursed the money I put in for gas and couldn't use because the vehicle was broken.
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July 2023 by Kevin B.
DO NOT go there to get your trailer hitch electrical done. They will screw your wiring up and run wire over exhaust and the wiring will melt. So had to go to trailer depot to get it done correctly.
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July 2023 by Val Mendoza
Rented a truck got to my house packed it up only for it not to start. Called customer service and are having a technician coming out not only does they keep prolonging the time of the tech I coming out but everyone was extremely rude when I called back to see if I can get compensated for the water time of my rental. Extremely terrible service do NOT recommend. Next time I’ll just have an attitude when dealing the people the work there if that’s the way they want to treat customers.
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July 2023 by Ahmaad Robinson
I am very unhappy with this service. I ordered a cargo van this morning around 8 am. Arrived at the location at 2:30 the customer service rep told me he didn’t know where the keys were. I had to take a 20 ft truck. The first truck was having issues and then he switched me out to another one. It took me a hour before I could get on the road. This was my worst experience with U-Haul
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June 2023 by Sarah Josenhans
It worked out perfect for what I needed it for. Reasonable considering how much and where we were hauling. Service was very friendly and respectful. Explained everything to us. The only thing that was a bit unclear was the drop off process but my sister and myself managed to figure it out just fine. All in all, I'd recommend if you're in a pinch and home depot is sold out.
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February 2023 by Ana Tenesaca
We had a very bad experience with this place. He accidentally forgot the wallet with money and they only returned the wallet without money.
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January 2023 by Yvonne Fontanez
This is a beautiful clean Uhaul with great moving supplies and equipment.
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November 2022 by David Hansen
Had a great experience with a trailer hitch install. It was a lightning quick install, and the gentlemen who got it done were clearly knowledgeable and professional. Nice clean waiting area too. Thanks!
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November 2022 by Awilda Torres
Almost $300 for a 2 day rental. Never again!! and the manager Christopher Russo was very nasty and refused to answer any of my questions as I needed the truck for a third day. He was so rude I did not come back until after hours to drop off the truck as he made me feel unsafe.
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October 2022 by Melissa Brown
Our 24/7 reservation that allows you to "pick up at any time" was cancelled without notice. They claim we were late for our pickup, but our reservation email clearly states that we can pick up at any time. We reserved the truck for the entire day 9:30am-5:30pm, not sure how long we would need it. We were left with no truck and we had scheduled movers through them as well, that were supposed to arrive within 2 hours. I called customer service and was transferred 4 times, with no resolution. No one was able to assist and just kept transferring me to different offices. This is entirely unacceptable, to cancel a 24/7 reservation and to not assist the customer with a resolution.
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October 2022 by John Juniet
Service was great. Had issues with a truck, and they worked hard to overcome the challenge successfully. Truck was super clean inside and out. Great experience overall.
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September 2022 by rhona312
While I was waiting for a hitch to be installed on my car, I was asked if I needed anything, offered water, and was very pleased with the service there - professional, efficient, and quick! Even went over and above by connecting my older bike rack to the new hitch. Thank you!!!
