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“May not have everything a bigger post office has but Berlin is very fortunate to have a total of 3 post offices for such a small town. Gets the job done and for me very convenient”
“I really like this place never a super long line always super nice. However there have been a few times I’ve been there half an hour or more before close and they were already closed.”
“The very best most reliable and friendly post office! Love Melinda and Kim. Very personable and trustworthy that your packages and mail will be delivered and sent safely.”
“Stephanie has been very helpful every time I come to send my packages. She answers my questions patiently with a smile on her face. Seems to know other regulars and calls them by name to greet them. Great customer service!!”
Open 24 hours
1 Liberty Square, New Britain
Post Offices
“The workers at this location are personable, helpful, and friendly. There is sometimes a line/it moves slow, but it's a small post office and lots of times during the day when it's not busy at all.”
“I use this post office regularly, and when I first moved into town I kind heave thought people weren’t as friendly as I thought a small town would be, but then I started talking to the people just a short conversation being friendly , and that’s all it takes. Think about it your dealing with a lot of people who just come to the counter and say maybe 5-7 words and nothing else hand a pkg over or letters , pay for them and literally walk away without a thank you or have a nice day. Think about how you would feel after 8 hours of helping people and many not acknowledging you.So the next time you write a review first think about how you treated the PERSON behind the counter!!Donna Benjamin”
“Awesome small town USPS. Parking isn't the best due to the building being built in the 1960's. Avoid the rush times 11:00-1:30, and 3:30. Frank and Kim are great at what they do.”
“Never had a bad experience with staff, they are very friendly and answer all my questions. They are efficient. The line can get long, especially during prime hours.”
“I've been quite satisfied with my interactions with employees at this location.As someone that's personally witnessed customers complaints.. their dissatisfaction is many times the employees simply following the rules.I wish everyone could work in customer service at least once”
“I have never experienced anything but friendly, efficient service at our local USPS. DeJoy will never convince me that the post office should be privatized. Thanks to all who work for the Post Office and may they know how much they are appreciated, every day.”
“A great experience when applying for my passport. Staff was great in helping out with the forms and process and offering answers to my questions. In and out in only a few minutes.”
“I'm waiting on a package, but I found out that packages are heavier this year than it's been in 30 years. I feel for those mail workers around Christmas.”
“Convenient but very small post office. Usually has only one person behind the counter. If you happen to need stamps and 2 people are ahead of you, it may take a while. But it's has a more old fashioned feel and I like that.”
“The story- I was in a rush because I thought the Post Office closed at 12- realized later that I was looking at the PO in Cheshire, Massachusetts. Jumped in the car to get there at 11:59 and saw 12:30 on the door. I had rushed out without properly wrapping my item in order to make it there but now had plenty of time yet not enough to go back home to get a better box. The box I had with me was 2 inches too small. I had to ship today because it was an online sale that needed to be shipped out in 3 days; it was the 3rd day. Now 12:10 pm, in my car in the parking lot trying to adjust the wrong size box to fit a wreathe without damaging it. I made it work although the box was dilapidated and ridiculous looking. I used the rest of my tape to cover openings where the box was tilted. (If I purchased a box for $7, my profit would be even less than the $20 I sold it for so wanted to avoid buying one.) The door was just locked when I was done - it was 12:31. 20 minutes wrestling with the box in my car went by fast. Luckily they saw me and unlocked the door, (maybe it was my look of disgust and despair.) They didn’t have to but I appreciate that they did! The clincher, while it was being weighed, the employee heard a text ding. — I actually packaged up my phone inside (Yes I am admitting to that)!! — Anyway, he kindly opened the package so I could get my phone out and offered to retape it for me. Now it is 12:35, borrowed time. Thank YOU!!! Had he not noticed the faint ding, I would’ve shipped my cell phone with the wreathe I sold for $20!! ? (I hope the wreath makes it to Florida without damages considering my ill-fitting box and toddler tape job but maybe he improved its durability as he was taping when I left.? )Moreover, anytime I have come to this post office over the last 20 years, the employees have been very friendly, kind, resourceful and today - extremely patient. Thank YOU!”
“Nestled in the heart of downtown Wallingford, our little post office, in all its unassuming splendor, stands as a testament to simplicity and represents the allure of a bygone era. When you walk through its doors, you're transported back in time, where lines meandered gently and decor exuded a sense of vintage nostalgia. The slow-paced atmosphere provides a gentle whisper from the past, a reminder that - amidst the chaos of the modern world - there still exists a few places where time can take its leisurely course.The lines are not an inconvenience, but rather a sweet reminder of the unhurried pace of small-town life. In a world which forces us to sprint from one task to another, the long waits can serve as a gentle pause, encouraging reflection and appreciation for the grace in patience.The decor has an endearing charm which transports us back to a time when things were less complicated. It's as if the walls themselves hold the wisdom of ages, a silent witness to the ebb and flow of life, inviting us to step into a space where simplicity is celebrated.Amidst the quaint charm and sometimes excruciating pace, it's crucial to remember the USPS is not a business striving for growing profits and perfection. It is a noble institution, a public service which embraces its imperfections and wears them as badges of honor. It stands as one of the few remaining vestiges of a time when life was simpler, where the art of waiting was cherished, and human connection was paramount.In a world that celebrates instant gratification and seamless transactions, the USPS in Wallingford rebels against these modern values, instead providing a sanctuary of serenity, partnered with a steady but manageable hustle and bustle of moving mail. It beckons us to slow down, savor the moments of anticipation, and recognize the profound beauty in embracing the passage of time. It is a place where patience is a virtue, and the simplest of tasks become an opportunity to connect with our surroundings and one another.Five stars, not for its efficiency, but for its unwavering commitment to preserving the essence of a simpler era, dedicated and kind staff, and friendly atmosphere.”
“It's alright. Sometimes its really slow... but if there is only like 2 people in line... you should be ok. ,the counter staff (98% of them) have attitudes, never smile (unless being condescending). I feel uncomfortable ASKING these People any questions. I feel like if i ask a question that requires actual work to answer, i will catch the sharp end of the most DISGUSTED look in history. We, the public, are definitely burdening these depressed individuals. I am not sure how they keep thier jobs..unless,of course, the manager is the head cheerleader. Who knows. Next time you're there, smile and say hello how is your day, to the cashier....?”
“Pretty busy but this place has really turned itself around the last 3 times I was in there. Each time the line moved pretty quickly and all 3 different clerks were actually very friendly.”
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“This is among the best post offices I'm been at in the last 30 years, and I've moved around quite a lot. Staff is knowledgeable, helpful, and quick. Office is sometimes very busy, but usually wait times are quite reasonable.”