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October 2024 by Jenette Arabasz
I went in to just return our modem first thing when the store opened. Even though there was a line first thing, it moved fast and the person that helped me was friendly and helpful.
Cox is expensive for service but overall the store was a good experience.
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October 2024 by Andrew Moore
Haven’t even gotten the service and already unresponsive, wasting my time and if it wasn’t for the fact that my apartment requires this shitty ass service, i wouldnt even bother wasting my time or money.
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October 2024 by Tony Blazek
The techs are good, service has been decent, pricey but no other choices at the moment here in Cheshire. I normally stay away from trial plans since past history proved to me it hard to switch back and you also need to remember. Our rep. was offering 1GB for 45 days, I was not interested. Our rep kept trying and finally offered to call and email a week before the promo expired. At that point I was ok, lets give it a shot. Well, for our location here I could not notice anything that would warrant us keeping the service, so I called back to cancel. Our original service was 300 Mbps, trail was 1GB. Well, I was a day off, and the promo was gone oops. We were billed for the full amount for the next month, a big jump in $$$. I was abit irritated about the whole situation. But live and learn. Hope your experiences are better than ours, keep on truckin..
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October 2024 by Kai Jacobs
Their internet has modd swings or something because half the time it works like average internet and the other half of the time it cuts out or just flat out doesn't work at all. I'm sick of having to restart the router and praying that it works. I also keep getting penalties in online games because of the internet cutting out.
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October 2024 by Sir ByteMe
Disgusting business practices. They take advantage of elderly people and put them in plans that they don't need. They put an 89 years old lady in a 500 Mbps plan and when she wanted to get out of it they said her "discounts" would go away pretty much saving exactly $0. Expensive plus they limit usage to 1.25TB/month (Thank you Lina Khan) not that an elderly person would need that much but I wonder when they are gonna lower it. Will take this up to the FTC, to my local representative and to the attorney general office. Their "Loyalty" department is the same as their "Cancellation" department. They don't give a crap about anything but profit. If you have choice use them for the first year and then switch, maybe to a less reliable provider but I'd rather be out of the internet for the occasional 1-2 hours / month then condone this horrendous unethical behavior.
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October 2024 by Christopher Robert Price
Polite staff, quick and easy visit. This is a definite norm I could get used too.
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September 2024 by Norma Cavello
I had an excellent experience at Cox in Meriden Ct. very understanding,professional, and friendly. Mine was probably an unusual circumstance and I received every there helping me. Thank you Cox and your employees in the Meriden store. ?
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September 2024 by Seunghee Back
We were preparing for our move and, since we work from home, we contacted Cox several weeks in advance to schedule an internet installation service. However, on the scheduled day, no one showed up, and we received no communication from Cox. When we called the service center, we were simply told that our request was marked as a “self-install.” We had clearly specified that we were moving to a new building and would require a technician. We asked the manager to check the recording of our call when we scheduled the installation, as we knew the call was recorded, but the manager kept repeating that they did not have the authority to review it.
Then, the service center informed us that our internet installation would not be possible for another 10 days.
Does this mean that customers have to constantly check whether their appointment was properly scheduled and whether the installation will actually happen on the day of the appointment? Cox never provided any confirmation or communication after we scheduled the service weeks before our move.
As a result, we had to endure the inconvenience of searching for internet access elsewhere, even though we needed it to work from home. This is nothing short of the worst customer service experience we’ve ever had.
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August 2024 by Angela Sherrill
Service will cut out randomly and then come back on. Internet was slow, especially if u have more than 1 device hooked up to it which I think allot of people do.
Rates kept going up every single month without notice and without improving service or additional anything. We switched to another company and will not be going back
Staff at the desk are nice though
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July 2024 by Cheryl McCann
Surprisingly pleasant experience! The representative actually came and greeted us at the door and carried the equipment we were returning to the counter for us. He was very nice, very knowledgeable, and took care of our issue quickly. He even checked our account and package and was able to lower our monthly bill! Happy Cox customer!
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July 2024 by Herbert Dollaway Reynolds (AR)
Expedite service. Polite and helpful staff.
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June 2024 by R S
Shuts down service randomly, no notice to their customers. Some of us need the internet for work from home purposes.
If I don’t work because you’ve shut down the router how do you expect me to then pay for your service?
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June 2024 by Kathy Lynn Simmons, CRC
Excellent customer service.
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June 2024 by Michael Maniscalco
Straight to the point in and out!
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May 2024 by Vic Isa
Worst ISP in the area. Service goes in and out at times and they had the nerve to try to sell me an upgrade modem. I would not recommend this ISP to anyone! Stay away!
