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March 2024 by Stephen Yatcko
Bought a new phone, was told I had no choice but to buy a new sim card and pay an activation fee just to add the phone to an existing account. The employee could not make my phone work so she called customer service. I asked numerous times if we cottey my old sim card and she said no They said it needed to process in the computer and wait overnight. Next day I spent 4 hours on the phone with Boost only to find out my old sim card was fine. Once the old sim was in the phone worked fine. The rep on the phone said he would note the account and I should go get refunded the cost of the sim card and activation fee since I did it all myself. The same employee was there when I returned and she did nothing but make excuses as to why she can't refund me. According to her SHE gets charged to put the phone data in the computer. NEVER GO HERE!!!! Also don't bother calling because the number is disconnected. That should tell you something.
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March 2024 by Christophe Thoma
I called the Meriden Connecticut Boost Mobile store and got the rudest associate! today's date is February 26th 2024! Absolutely the worst customer service I've ever experienced!
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October 2023 by Bianca Jones
Employee was not very friendly, nor was she knowledgeable.
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June 2023 by Stephen Injaychock
Store is ridiculous, two times now I went to try to go and no one was at the counter. Store opens at 10 I was there at 11, waited 20 minutes to no sign of anyone showing up and left. First time I waited almost an hour and eventually got a service rep after other mall employees tracking them done. Theres no reason you should be opening your store at 10 and basically going right on break. Not reliable,, I talked to another 2 customers that also walked away
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March 2023 by James E Maggi
The young lady who assisted me was very pleasant, knowledgeable and helpful.
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September 2021 by Rosie Rodriguez
I was having problems with my phone so I went to the W.Main Street store, not helpful whatsoever. The girl/lady running the store was eating corn chips. I can smell it when I walked in. She did NOT stop eating. She continued to touch my phone,computer & every other machine in the room, ugh, she continued to put her hands in the bag & eat corn chip after corn chip & stuff em in her mouth!After all this, I decided to go to the store on Lewis Avenue. She was very professional. Took care of my problem & I was on my way.I recommend Lewis Ave, rather than W.Main Street.
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January 2021 by Bill Pavloski
Left sick of waiting for someone to open to pay my bill hope maybe we can do better
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January 2021 by Brent Early
Great place
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September 2020 by Kevin Canales
They have a variety of phones and cases to choose from at a great price, service was quick and easy
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September 2020 by julia peterson
A lot of variety for small location ! Great deals
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August 2020 by Kay Lay
Representatives are easy going & very helpful.
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August 2020 by Bruce Brown
Was not given correct info on swapping phones to one I was given. System said it was not compatible and I was told to find a company owned store to have it connected. After much run around the Boost on East Main gave me the correct info and advice. Go there.
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February 2020 by Dacey Grant
The lady was more worried about her FaceTime call rather then her Customers. She was very rude, wasn’t helpful and didn’t answer my questions. The whole time she was suppose to be helping me she was on her phone or talking to other people.
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November 2019 by Ronald B.
AT&T took my money bunch of crooks and liars I was promised credits and never got them. Went to T-Mobile took my business to them have no complaints.
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February 2019 by Maureen Sobel
Excellent customer service with basic selection of phones along with obligatory over prices accessories. My phone died and I needed a new one ASAP and the young want there went above and beyond to complete my purchase and get my new phone set up so I could be on my way quickly.
